Kilpauk Chennai Tamil Nadu Service quality lead, onshore, ga and jp Jobs – 2113 Open Jobs Today

Senior Team Lead, Managed Services Operations
NTT DATA —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- Team management
- Mentoring
6d
Lead Coordinator
K12 Techno Services Pvt. Ltd (For Orchids International Schools, India) —Chennai, Tamil Nadu
- ₹20,000 - ₹40,000 a month
- Full-time
- Management
- Master's degree
- Education
Quick apply
2d
Plant head operation manager
Kiara Global Services —Chennai, Tamil Nadu
- ₹10,00,000 - ₹14,00,000 a year
- Full-time
- In-person
- Manufacturing
- Leadership
- Health insurance
Quick apply
1d
Service Quality Lead, Onshore, GA and JP
Vestas —Chennai, Tamil Nadu
- Full-time
- Engineering
- Bachelor's degree
- Recruiting
Service Management Specialist
OEConnection —Chennai, Tamil Nadu
- Weekend availability
- English
- Analysis skills
- Bachelor's degree
13d
Sr. Associate/Lead: Data Analyst – Schools of Excellence
Bhumi —Chennai, Tamil Nadu
- ₹4,50,000 - ₹6,00,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Master's degree
3d
Lead I - AML KYC
UST —Chennai, Tamil Nadu
- English
- Communication skills
Quick apply
Sr Manager - Service Delivery & Management
Tata Communications —Chennai, Tamil Nadu
- Full-time
- Customer service
- Master's degree
- Project management
Manager / Sr Manager - Learning and Development
Bhumi —Chennai, Tamil Nadu
- ₹8,00,000 - ₹14,00,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
Senior Manager - Systems and Information Management
Wood —Chennai, Tamil Nadu
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Health insurance
13d
Lead Assistant Manager - PMO
EXL Service —Chennai, Tamil Nadu
- Full-time
- PMP
- Master's degree
- Bachelor's degree
7d
Senior Manager – Integrated Facilities Management (IFM)
Schneider Electric —Chennai, Tamil Nadu
- Online application
- Management
- Engineering
- English
Team Lead - Customer Care
HCLTech —Chennai, Tamil Nadu
- Management
- Customer service
- English
1d
Ocean Customer Experience Team Lead - US
Maersk —Chennai, Tamil Nadu
- Full-time
- Leadership
- Communication skills
8d
Senior Manager, Operations
Med-Metrix —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- Organisational skills
- Leadership
1d
Service Operations Head – Pan India
Biotastic Health Systems —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Bachelor's degree
- Plumbing
Quick apply
9d
Regional Head of service-Automobile
EINSATZ Technologies —Chennai, Tamil Nadu
- Up to ₹25,00,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Computer networking
Quick apply
9h
Senior Manager
Bank of America —Chennai, Tamil Nadu
- Full-time
- Project management
- Agile
- Communication skills
3d
Lead Partner Operations Specialist – Global Alliances & Channels
Appian Corporation —Chennai, Tamil Nadu
- CRM software
- Salesforce
- English
- Health insurance
Quick apply
14h
Transition Manager
Unify Facility Management Pvt.Ltd —Chennai, Tamil Nadu
- ₹10,00,000 - ₹13,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Plumbing
Quick apply
1d

I want to receive the latest job alerts for service quality lead, onshore, ga and jp in kilpauk chennai tamil nadu

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service quality lead, onshore, ga and jp jobs near kilpauk chennai tamil nadu

Transition Manager jobs in Chennai, Tamil Nadu

Pmo jobs in Chennai, Tamil Nadu

Regional Head jobs in Chennai, Tamil Nadu

Management Information Systems Manager jobs in Chennai, Tamil Nadu

Service Leader jobs in Chennai, Tamil Nadu

Senior Operations Manager jobs in Chennai, Tamil Nadu

Head Of Operations jobs in Chennai, Tamil Nadu

Service Manager jobs in Chennai, Tamil Nadu

Delivery Manager jobs in Chennai, Tamil Nadu

Senior Data Analyst jobs in Chennai, Tamil Nadu

Operations Associate jobs in Chennai, Tamil Nadu

Hr Manager jobs in Hyderabad, Telangana

Transition Manager jobs in Mumbai, Maharashtra

Transition Manager jobs in Bengaluru, Karnataka

Clinic Manager jobs in Hyderabad, Telangana

Project Manager jobs in Ahmedabad, Gujarat

Transition Manager jobs in Pune, Maharashtra

Panel Advocate, Legal Manager, Law Officer jobs in Delhi, Delhi

Transition Manager jobs in Gurugram, Haryana

Pmo Manager jobs in Vidyavihar, Mumbai, Maharashtra

Senior Team Lead, Managed Services Operations

NTT DATA -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
6 days ago

Qualifications

Data centre experience
ITIL Certification
Change management
Bachelor's degree
Team management
Mentoring
Computer networking
IT
Communication skills
Time management
Information Technology

Full job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Senior Team Lead, Managed Services Operations is a developing subject matter expert, responsible for operating within a Region/Country or Services function and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization.

This role ensures managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational.

The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.

Key responsibilities:

Monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature.
Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.
Provides support to all escalated incidents.
Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers.
Acts as emergency support contact as needed, for critical client and business-impacting issues.
Ensures that the shift handover process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift.
Timely escalation of all tickets to management with ensuing updates, where applicable.
Proactively identifies, contributes, implements, and works with automation teams for effort optimization and automating routine tasks.
Systematically gathers relevant information and apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices.
Uses operational and diagnostic procedures to resolve escalated tickets in unique and complex client environments.
Coaches teams within remit by offering technical expertise and pushing work down to other engineering teams.
Performs quality audits, covering process, service experience, ticket updates as required.
Drives service delivery to clients and applies standardized service management service operations (SMSO) to deliver managed services.
Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams.
Implements training and development initiatives for direct reports.
Engages with clients for technical operations as part of routine operations.
Constantly measures and analyses team’s delivery capabilities.

To thrive in this role, you need to have:

Good organizational and team management skills.
Good communication skills – both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.
Seasoned understanding of budgets and cost management.
Good time management, prioritization and delegation abilities.
Good focus on client centricity.
Highly focused on business outcomes.
Ability to guide the team through transformational objectives set out by the business.
Ability to work across different cultures and social groups.
Ability to work well in a pressurized environment and adapt to changing circumstances.

Academic qualifications and certifications:

Bachelor’s degree or equivalent degree in Information Technology or Computing or related field.
ITIL certification is desirable.

Required experience:

Solid experience in coaching and mentoring engineering team(s) gained within an information technology services organization.
Solid demonstrated experience implementing continual service improvement initiatives (through automation, process enhancements).
Solid demonstrated experience in organizational change management (transformational experience).
Solid demonstrated experience in domain towers such as Network, Collaboration/Customer experience, Cloud, Security, Data Center.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Apply Now

Refine Your Search

service quality lead, onshore, ga and jp jobs in kilpauk chennai tamil nadu

Senior Team Lead, Managed Services Operations

Lead Coordinator

Plant head operation manager

Service Quality Lead, Onshore, GA and JP

Service Management Specialist

Sr. Associate/Lead: Data Analyst – Schools of Excellence

Lead I - AML KYC

Sr Manager - Service Delivery & Management

Manager / Sr Manager - Learning and Development

Senior Manager - Systems and Information Management

Lead Assistant Manager - PMO

Senior Manager – Integrated Facilities Management (IFM)

Team Lead - Customer Care

Ocean Customer Experience Team Lead - US

Senior Manager, Operations

Service Operations Head – Pan India

Regional Head of service-Automobile

Senior Manager

Lead Partner Operations Specialist – Global Alliances & Channels

Transition Manager

I want to receive the latest job alerts for service quality lead, onshore, ga and jp in kilpauk chennai tamil nadu

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected