Mussoorie Uttarakhand Front office executive Jobs – 36 Open Jobs Today

Front Office Manager
Marriott International, Inc —Mussoorie, Uttarakhand
- Full-time
- 12th Pass
- Front desk
- Guest services
13d
Front Office Associate
Novello Globe Hotels —Mussoorie, Uttarakhand
- ₹18,000 - ₹20,000 a month
- Full-time
- Hospitality
- Customer service
- Front desk
- Flexible schedule
Quick apply
5d
Assistant Manager - Finance
Espire Hospitality Limited —Mussoorie, Uttarakhand
- ₹35,000 - ₹50,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- Finance
- Health insurance
- Work from home
Quick apply
Reservation Executive
InHoCo. (Independent Hotel Co.) —Mussoorie, Uttarakhand
- ₹18,000 - ₹23,000 a month
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Cell phone reimbursement
- Food provided
Quick apply
3d
Front Desk Manager
Marriott International, Inc —Mussoorie, Uttarakhand
- Full-time
- No experience needed
- 12th Pass
- Front desk
13d
Front Office Executive
Marriott International, Inc —Mussoorie, Uttarakhand
- Full-time
- 12th Pass
- Supervising experience
- POS
10d
Customer Care / Front Desk Executive
IDP INDIA PVT. LTD —Dehradun, Uttarakhand
- ₹2,50,000 - ₹4,00,000 a year
- Full-time
- Customer service
- English
- Typing
- Health insurance
Quick apply
11d
Assistant Front Desk Manager
Marriott International, Inc —Mussoorie, Uttarakhand
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
10d
Guest Relationship Executive
TechXR innovations Private Limited —Mussoorie, Uttarakhand
- ₹10,000 - ₹20,000 a month
- Weekend availability
- Hospitality
- Sales
- Customer service
- Health insurance
Quick apply
Receptionist/Administration
The Ielts Avenue —Dehradun, Uttarakhand
- ₹30,000 - ₹50,000 a month
- Full-time
- CRM software
- Customer service
- English
- Paid sick time
Quick apply
7d
Front Office Executive
Novello globe hotel & Resorts PVT LTD —Mussoorie, Uttarakhand
- ₹18,000 - ₹20,000 a month
- Full-time
- In-person
Quick apply
3d
Front Office Receptionist
Napra Clothing Pvt Ltd —Dehradun, Uttarakhand
- ₹14,000.00 - ₹25,290.37 a month
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Front Office Associate
AVP HOSPITALITY ( PLEASANT TREE HOTELS) —Bhagwantpur, Dehradun, Uttarakhand
- ₹15,000 - ₹20,000 a month
- Full-time
- English
- 12th Pass
- Bachelor's degree
- Food provided
Quick apply
Guest relations executive
goSTOPS Hospitality Pvt Ltd —Mussoorie, Uttarakhand
- Computer Science
- Java
- Master's degree
Quick apply
Agent-Guest Relations
Marriott International, Inc —Mussoorie, Uttarakhand
- Full-time
- 12th Pass
- Supervising experience
4d
Assistant to Director
DevsLane —Dehradun, Uttarakhand
- ₹2,00,000 - ₹5,00,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
- Paid time off
Quick apply
Office coordinator
Rank Trading —Dehradun, Uttarakhand
- ₹10,019.58 - ₹26,956.87 a month
- Full-time
- Customer service
- Administrative experience
- Typing
- Health insurance
- Life insurance
Quick apply
10d
Front Desk Executive
Arihant Hospitals —Dehradun, Uttarakhand
- ₹10,000.00 - ₹27,600.02 a month
- Full-time
- 12th Pass
- Bachelor's degree
- In-person
Quick apply
12d
Office Assistant
IMS Unison University —Dehradun, Uttarakhand
- Microsoft Word
- Microsoft Excel
12d
Quality Manager
Marriott International, Inc —Mussoorie, Uttarakhand
- Full-time
- Word processing
- Bachelor's degree
- Front desk
14d

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Front Office Manager

Marriott International, Inc -
Mussoorie, Uttarakhand

Apply Now

Job details

Full-time
13 days ago

Qualifications

Guest relations
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26083782
Job CategoryRooms & Guest Services Operations
LocationVillage - Siya, Mussoorie, Uttarakhand, India, 248179
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Ensures recognition of employees is taking place across areas of responsibility.

Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Understands the impact of Front Office operations on the Rooms area and overall property financial goals.

Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

Ensures compliance with all Front Office policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.

Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

Strives to improve service performance.

Empowers employees to provide excellent customer service.

Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Responds to and handles guest problems and complaints.

Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Establishes challenging, realistic and obtainable goals to guide operation and performance.

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures employees are treated fairly and equitably.

Manages employee progressive discipline procedures for Front Office Staff.

Administers the performance appraisal process for direct report managers.

Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

front office executive jobs in mussoorie uttarakhand

Front Office Manager

Front Office Associate

Assistant Manager - Finance

Reservation Executive

Front Desk Manager

Front Office Executive

Customer Care / Front Desk Executive

Assistant Front Desk Manager

Guest Relationship Executive

Receptionist/Administration

Front Office Executive

Front Office Receptionist

Front Office Associate

Guest relations executive

Agent-Guest Relations

Assistant to Director

Office coordinator

Front Desk Executive

Office Assistant

Quality Manager

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