Nanganallur Chennai Tamil Nadu Customer success specialist Jobs – 204 Open Jobs Today

Customer success Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- Microsoft Outlook
- Sales
- Microsoft Office
Customer Success Manager- US Clients
Hudson Manpower —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- English
- Bachelor's degree
Quick apply
Specialist - Customer Success (EX - Enterprise) North America
Freshworks —Chennai, Tamil Nadu
- ₹0 a year
- Full-time
- Computer Science
- Bachelor's degree
- Communication skills
Quick apply
1d
Customer Success Specialist
Cavintek Software —Chennai, Tamil Nadu
- Software troubleshooting
- English
- Communication skills
Customer Support Specialist - UK Voice
GNB Property —T Nagar, Chennai, Tamil Nadu
- ₹30,000 - ₹50,000 a month
- Full-time
- English
- Master's degree
- Project management
- Food provided
Quick apply
14d
Customer Success Specialist
TD Synnex —Chennai, Tamil Nadu
- Full-time
- Spanish
- ERP systems
- Analysis skills
Lead Generation Specialist
we are hiring —Chennai, Tamil Nadu
- Up to ₹15,00,000 a year
- Full-time
- CRM software
- Sales
- English
Quick apply
Customer Support Specialist / Application DBA
Aria Systems —Chennai, Tamil Nadu
- Weekend availability
- Hybrid work
- Computer Science
- Customer service
- Databases
Quick apply
Customer Success Specialist - US Market
ProdEx Technologies —Chennai, Tamil Nadu
- Business Administration
Transport & Logistics Specialist
Hitachi —Chennai, Tamil Nadu
- Full-time
- English
- Microsoft Office
- Analysis skills
Validation Specialist I
Sectigo —Chennai, Tamil Nadu
- ₹4,20,000 - ₹4,70,000 a year
- Full-time
- Word processing
- Computer literacy
- Windows
Quick apply
L3 Application Support Specialist
ISS —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Computer Science
- DevOps
Internal Technical Content Specialist, CS Global Office
Denodo —Chennai, Tamil Nadu
- Computer Science
- B.Sc
- Windows
Customer Experience Specialist
ZeroNorth —Thoraipakkam, Chennai, Tamil Nadu
- English
Zoho CRM Specialist
Knack Consulting Services Pvt Ltd —Chennai, Tamil Nadu
- Computer science
- Bachelor's degree
- APIs
Quick apply
Business Development Specialist
Highshine IT Solutions —Keelkattalai, Chennai, Tamil Nadu
- ₹2,70,000 a year
- Full-time
- CRM software
- Sales
- ERP systems
- Health insurance
- Paid time off
Quick apply
Business Risk Specialist - Mortgage Servicing, Quality Testing
U.S. Bank National Association —Chennai, Tamil Nadu
- Full-time
- Project management
- Bachelor's degree
- Communication skills
Solution Consultant Specialist
Congruent Solutions —Chennai, Tamil Nadu
- Master's degree
- Project management
- Presentation skills
Technical Support Specialist
Sectigo —Chennai, Tamil Nadu
- Weekend availability
- Computer Science
- Software troubleshooting
- Word processing
Quick apply
Infrastructure Specialist
Kyndryl —Chennai, Tamil Nadu
- Full-time
- Windows
- AWS
- Linux

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Customer success Specialist

Maersk -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Qualifications

Sales support
Microsoft Outlook
Sales
Microsoft Office
Bachelor's degree
Customer support
Communication skills

Full job description

About Maersk: Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting new standards in efficiency, sustainability, and excellence. With a presence in 130 countries and a diverse workforce of over 100,000 employees, we shape the future of global trade and logistics through innovation and collaboration.

You are responsible for

Ensuring Client Managers are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk

Continually assess customer progress toward states goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship.
Quickly resolve customer challenges by leveraging resources from across the company as needed.
Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment.
Manage the ocean & logistics contract renewals / tender handling by leveraging resources from across the company as needed.
Timely contract renewals & contract management
Working closely with front line sales for account planning, goal setting and marketing strategies.
Communicates service or rate changes to assigned accounts.
Responsibility to carry out other various sales support tasks and commercial activities from start to finish.
Assist management with day-to-day needs of the team.
Assist the team with special projects and training activities.
Assist the team with reporting activities.
Assist managers with escalations and disputes.
Act as back-up for other Senior Customer Success Partners and Customer Success Manager when absent.
Responsible for escalating situations to management on a timely basis.
Handling a high-caliber client base of mostly top volume customers.
Be a strong role-model for “what good looks like” to others on the team
Actively support implementation of local and global initiatives.
Drive and support functional transformation efforts.
Drive commercial actions and awareness within own team and with colleagues across functions and countries.

Accountabilities

Customer NPS
Contract Compliance
Invoice quality
Sales support task and commercial activities

Consulted About

Contract management
Sales Outstanding’s
Customer Performance

Primary internal stakeholders (key interdependencies)

Client Managers
Product managers
GSC Execution teams
Finance (invoice quality, dunning, etc.)

Primary external stakeholders

Customers

Required experience & skills

Bachelor’s degree in business or related industry preferred
Minimum 2 years of experience in Sales Support/Customer Support within similar area of expertise
Account management execution/building customer relationships.
Commercial knowledge.
Excellent communication skills.
Understanding how it solves different customer pains.
Must be proficient in MS Office programs such as Excel, Word, and Outlook

Parameters for Success (key measures)

Shared

Customer NPS
Contract Compliance
Volume (FFE)
L&S GP
Deliver on Sales Outstanding’s

Individual

Customer NPS
Contract Compliance
Volume (FFE)
L&S GP
Minimal Customer Churn

Sales support task and commercial activities

What We Offer:

Impact: Your work directly contributes to the success of our global operations.
Opportunity: Ample opportunities for professional and personal growth.
Innovation: Join a forward-thinking team embracing cutting-edge technologies.
Global Exposure: Collaborate with diverse colleagues in an international business environment.
Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Join Maersk: Embark on a rewarding career journey with Maersk, where you'll contribute to redefining global logistics and trade while advancing your career in a dynamic and inclusive workplace.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .

Apply Now

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You are responsible for

Ensuring Client Managers are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk

Continually assess customer progress toward states goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship.

Quickly resolve customer challenges by leveraging resources from across the company as needed.

Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment.

Manage the ocean & logistics contract renewals / tender handling by leveraging resources from across the company as needed.

Timely contract renewals & contract management

Working closely with front line sales for account planning, goal setting and marketing strategies.

Communicates service or rate changes to assigned accounts.

Responsibility to carry out other various sales support tasks and commercial activities from start to finish.

Assist management with day-to-day needs of the team.

Assist the team with special projects and training activities.

Assist the team with reporting activities.

Assist managers with escalations and disputes.

Act as back-up for other Senior Customer Success Partners and Customer Success Manager when absent.

Responsible for escalating situations to management on a timely basis.

Handling a high-caliber client base of mostly top volume customers.

Be a strong role-model for “what good looks like” to others on the team

Actively support implementation of local and global initiatives.

Drive and support functional transformation efforts.

Drive commercial actions and awareness within own team and with colleagues across functions and countries.

Accountabilities

Customer NPS

Contract Compliance

Invoice quality

Sales support task and commercial activities

Consulted About

Contract management

Sales Outstanding’s

Customer Performance

Primary internal stakeholders (key interdependencies)

Client Managers

Product managers

GSC Execution teams

Finance (invoice quality, dunning, etc.)

Primary external stakeholders

Customers

Required experience & skills

Bachelor’s degree in business or related industry preferred

Minimum 2 years of experience in Sales Support/Customer Support within similar area of expertise

Account management execution/building customer relationships.

Commercial knowledge.

Excellent communication skills.

Understanding how it solves different customer pains.

Must be proficient in MS Office programs such as Excel, Word, and Outlook

Parameters for Success (key measures)

Shared

Customer NPS

Contract Compliance

Volume (FFE)

L&S GP

Deliver on Sales Outstanding’s

Individual

Customer NPS

Contract Compliance

Volume (FFE)

L&S GP

Minimal Customer Churn

Sales support task and commercial activities

What We Offer:

Impact: Your work directly contributes to the success of our global operations.

Opportunity: Ample opportunities for professional and personal growth.

Innovation: Join a forward-thinking team embracing cutting-edge technologies.

Global Exposure: Collaborate with diverse colleagues in an international business environment.

Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Join Maersk: Embark on a rewarding career journey with Maersk, where you'll contribute to redefining global logistics and trade while advancing your career in a dynamic and inclusive workplace.