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Team Lead - Thiruvalla
Delhivery Pvt. Ltd —Kottayam District, Kerala
Prior team handling experience is mandatory. Resolve operational escalations and support the team during peak load situations.
₹23,000 - ₹25,000 a month
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Customer Relation Manager / team Leader
Incheon kia —Kanjirapalli, Kerala
Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. Supervising day-to-day operations in the customer service…
₹22,000 - ₹30,000 a month
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Handle end-to-end DC operations including inbound, sorting, dispatch, and last-mile coordination.
Monitor daily shipment flow and ensure timely dispatch and delivery performance.
Manage ground staff, delivery associates, and vendor workforce effectively.
Ensure attendance, roster planning, and manpower allocation based on operational requirements.
Track operational KPIs such as productivity, TAT, misroutes, and delivery success rates.
Coordinate with hub operations, fleet teams, and support functions for smooth execution.
Ensure compliance with safety standards and company operational processes.
Resolve operational escalations and support the team during peak load situations.
Maintain discipline, team engagement, and process adherence at the centre.
Prepare and share operational MIS reports on a daily basis.

Eligibility Criteria

Graduation in any discipline.
Minimum 2–4 years of experience in logistics, warehouse, courier, or last-mile operations.
Prior team handling experience is mandatory.
Good knowledge of DC operations and manpower management.
Basic knowledge of MS Excel and reporting.
Strong communication and leadership skills.
Flexible to work in rotational shifts and peak operations.

Preferred Skills

Salary & Benefits

Pay: ₹23,000.00 - ₹25,000.00 per month

Benefits:

Work Location: In person