Pune Maharashtra Customer success manager Jobs – 811 Open Jobs Today

Customer Success Manager India
ESP Global Services Limited —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Health insurance
Quick apply
Customer Success Manager
LOG-HUB AG —Pune, Maharashtra
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- English
Quick apply
1d
Customer Success Manager
Heaptrace Technology —Pune, Maharashtra
- Full-time
- CRM software
- English
- Microsoft Office
Quick apply
13d
Founder success manager
Ecolux Enterprises —Pune, Maharashtra
- ₹65,000 - ₹70,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Administrative experience
- Paid time off
- Cell phone reimbursement
Quick apply
Project Manager - AVP
Barclays —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
Senior Manager, Talent Acquisition - Pune
Western Union —Pune, Maharashtra
- Full-time
- English
- Human resources
- Recruiting
Senior Customer Success Partner
Maersk —Pune, Maharashtra
- Full-time
- Microsoft Outlook
- Sales
- Microsoft Office
7d
Lead Escalation Manager
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- CRM software
- Salesforce
- Project management
Senior Product Manager - Data Platform
Optum —Pune, Maharashtra
- Full-time
- Computer Science
- Bachelor's degree
- Product management
- Health insurance
Customer Experience Supervisor
Lubrizol —Pune, Maharashtra
- Sales
- Customer service
- English
Associate Center Manager
Cultfit —Pimple Soudagar, Pune, Maharashtra
- ₹25,000 - ₹28,000 a month
- Full-time
- Hospitality
- Sales
- Administrative experience
- Health insurance
- Flexible schedule
Quick apply
1d
Enterprise Customer Success Manager
Truein —Pune, Maharashtra
- Email
- Computer Science
- Bachelor's degree
- Communication skills
Customer Success Manager
ZenTrades —Pune, Maharashtra
- Full-time
- Microsoft Office
- Master's degree
- Analysis skills
Customer Success Partner
Maersk —Pune, Maharashtra
- Full-time
- Microsoft Outlook
- Sales
- Microsoft Office
7d
Senior Project Manager
Diginnovators Solutions Private Limited —Pune, Maharashtra
- ₹7,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Research
Quick apply
Senior Delivery Manager
66degrees —Pune, Maharashtra
- Azure
- Computer Science
- AWS
Senior Delivery Manager/Lead
WAi Technologies —Pune, Maharashtra
- Day shift
- PMP
- DevOps
- Project management
- Paid holidays
Senior Project Manager
BMC Software —Pune, Maharashtra
- ₹25,49,100 a year
- PMP
- Project management
- Bachelor's degree
9d
Senior Engagement Manager (Deployment Success Manager) - Workday Advisory Services
Workday —Pune, Maharashtra
- Full-time
- Oracle
- Project management
- Travel
- Flexible schedule
8d
Country Manager – Botswana (Africa)
Sanghvi Movers —Pune, Maharashtra
- Heavy lifting
- Engineering
- Master's degree
9d

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Customer Success Manager India

ESP Global Services Limited
Pune, Maharashtra

Quick apply

Job details

Permanent

Benefits

Health insurance

Qualifications

Microsoft Powerpoint
Microsoft Excel
Business intelligence
Multilingual
Customer service
English
Information security
ITIL
Accounting
Business requirements

Full job description

About the Job:

To manage the service relationship with a major {European based} customer, overseeing service performance and ensuring that customer retention, growth and transformation is delivered over the contract period.

What will you do?

Manage the operational delivery of contracted services to the nominated contracts to ensure that SLA’s and KPI’s as defined in the relevant contracts are met or exceeded.

Represent and advocate for the customer internally within ESP to ensure that ESP delivers the highest possible quality of service and maximises customer satisfaction / retention

Create and drive Continuous Service Improvement (CSI) Plans and Service Development Plans to maintain, improve and develop the services delivered by ESP

Develop, grow and nurture strong and positive relationships with the customer, gaining a deep understanding of their business, challenges and strategy, ensuring that ESP is well positioned to help them achieve their goals and maximising account value to ESP

Work closely alongside the aligned Sales Account Manager on account planning and growth across all customers within assigned portfolio, ensuring any business intelligence, leads or opportunities are successfully identified and referred

Review and sign off the service delivery and service management elements of proposals, bids, RFPs etc to ensure that all propositions are accurately costed, supportable and meet or exceed the customers’ service expectations

Manage the business take on process to ensure that all new business is successfully onboarded and reflects the quality and cost efficiencies required from ESP for operational excellence

Deliver quality service reports to customers that accurately reflect the SLA measures agreed in the contract and identify trends / issues and manage any corrective or improvement actions through to successful resolution

Conduct customer awareness briefings for internal support teams to ensure that all resources have appropriate customer specific knowledge

Manage and report on account P&L, track to ensure profitability and investigate monthly anomalies if and when they occur.

What will you bring to ESP?

More than 3 years' experience managing Global Customer Accounts preferable supporting {one of the Global ITO’s}

Customer facing experience and customer service skills

Proven ability to manage the SIP and CSI processes for a customer portfolio

Ability to manage administration and multiple tasks in an accurate and timely manner, often against deadlines

End to end contract knowledge and management

Ability to communicate effectively at the appropriate levels, internally and externally

Ability to influence key stakeholders in Customer Accounts

Ability to translate and communicate business requirements and service requirements/specifications to varying levels of audience

Understanding of ITIL process and structure

Good Word, PowerPoint and Excel skills, with a demonstrable ability to build well-presented and logical documents and presentations.

Excellent written and spoke English required.

If you are….

Motivated to develop your career in Service Desk, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end-user environments we should connect and explore.

What we will offer:

Personal & Professional Development

Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Salary:

We offer a competitive range based upon suitability or experience.

Benefits:

Holiday Leave

Medical Insurance

Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Our vision and ethos have stood the test of time, and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer.

Quick apply

Refine Your Search

customer success manager jobs in pune maharashtra

Customer Success Manager India

Customer Success Manager

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Founder success manager

Project Manager - AVP

Senior Manager, Talent Acquisition - Pune

Senior Customer Success Partner

Lead Escalation Manager

Senior Product Manager - Data Platform

Customer Experience Supervisor

Associate Center Manager

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Senior Engagement Manager (Deployment Success Manager) - Workday Advisory Services

Country Manager – Botswana (Africa)

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