Noida, Uttar Pradesh
Job Summary
The Tower Lead for Support & Operations plays a critical role in ensuring the seamless delivery of services and timely resolution of escalations. This position is essential for driving operational excellence, enhancing customer satisfaction, and implementing strategic organizational initiatives aligned with business objectives.
We are seeking an experienced Solution Architect – SailPoint IdentityIQ (IIQ) & File Access Manager (FAM) to lead the design, implementation, transformation, and governance of enterprise Identity Governance and Administration (IGA) solutions.
The architect will be responsible for defining IAM strategy, designing scalable SailPoint IIQ and FAM architectures, integrating enterprise applications and directories, implementing access governance controls, and driving identity transformation initiatives across hybrid and cloud environments.
The role requires extensive expertise in SailPoint IdentityIQ, SailPoint File Access Manager (FAM), Identity Governance, Role-Based Access Control (RBAC), Segregation of Duties (SoD), compliance frameworks, and enterprise security architecture. The architect will work closely with business stakeholders, security teams, infrastructure teams, and application owners to implement secure and compliant IAM solutions.
Key Responsibilities
1. Drive Operational Efficiency By Implementing Best Practices In Sailpoint Identitynow And Sailpoint Fam, Ensuring Timely Generation Of Tower-Level Revenue.
2. Manage And Resolve Escalations Effectively By Adhering To Agreed Sla Norms, Utilizing Java Development For Automation And Process Improvements.
3. Validate And Oversee Operational Reports, Ensuring Compliance With The Statement Of Work (Sow) And Maintaining High Standards Of Operational Hygiene.
4. Foster Positive Customer Experiences By Designing And Executing Initiatives That Enhance Satisfaction And Develop Frameworks For Continuous Improvement.
5. Lead The Implementation Of The Profit Improvement Plan (Pip) Through Strategic Automation Initiatives And Self-Driven Projects, Leveraging Sailpoint Technologies For Operational Enhancement.
Define enterprise IAM and IGA architecture using SailPoint IdentityIQ and FAM.
Develop target-state IAM roadmaps aligned with business and security requirements.
Design scalable solutions for:
Identity Lifecycle Management
Joiner-Mover-Leaver (JML) Processes
Access Certification
Role Management
Segregation of Duties (SoD)
File Access Governance
Privileged Access Integration
Produce High-Level Design (HLD) and Low-Level Design (LLD) documents.
SailPoint IdentityIQ
Architect SailPoint IIQ deployments and upgrades.
Design provisioning and de-provisioning workflows.
Design custom workflows, forms, rules and approval processes.
Architect application onboarding frameworks.
Design connector and integration strategies.
Define identity correlation and aggregation processes.
Architect identity lifecycle automation.
SailPoint File Access Manager (FAM)
Design and implement File Access Governance solutions.
Architect file entitlement discovery and access review processes.
Design governance controls for:
Windows File Shares
NAS Storage
SharePoint Repositories
Cloud Storage Platforms
Implement owner certification campaigns.
Establish least-privilege access models.
Analyze excessive permissions and dormant access.
Integration & Automation
Integrate SailPoint with:
Active Directory
Entra ID (Azure AD)
LDAP
SAP
ServiceNow
Workday
Oracle
Salesforce
Custom Applications
Define REST, SCIM, JDBC and Web Service integration frameworks.
Enable automation using workflow orchestration and APIs.
Governance & Compliance
Implement governance controls aligned to:
ISO 27001
SOX
GDPR
NIST
HIPAA (where applicable)
Design and manage certification campaigns.
Implement role mining and role engineering strategies.
Support audit readiness and compliance reporting.
Leadership & Stakeholder Management
Conduct architecture workshops.
Lead technical governance boards.
Mentor SailPoint consultants and engineers.
Engage with client security and enterprise architecture teams.
Provide solution guidance during customer audits and assessments.
Skill Requirements
1. Proficient In Sailpoint Identitynow And Sailpoint Fam For Identity Management Solutions.
2. Strong Knowledge Of Java Development For Automating Operational Processes.
3. Excellent Analytical Skills To Validate Reports And Ensure Compliance With Service Agreements.
4. Proven Ability To Develop Frameworks And Initiatives Focused On Customer Satisfaction.
SailPoint IdentityIQ (IIQ)
SailPoint File Access Manager (FAM)
SailPoint Identity Governance
Access Certification
Policy Management
Role Management
Lifecycle Management
IAM & Security
Identity Governance & Administration (IGA)
Identity Access Management (IAM)
RBAC
ABAC
Segregation of Duties (SoD)
PAM Integration
Directory & Authentication Platforms
Active Directory
Microsoft Entra ID
LDAP/LDAPS
SAML
OAuth
OIDC
MFA
Integration Technologies
REST APIs
SCIM
JDBC
SOAP
PowerShell
Java
BeanShell
SQL
XML
JSON
Infrastructure Platforms
Windows Server
Linux
Microsoft Azure
AWS (Preferred)
Virtualization Platforms
Other Requirements
1. Optional But Valuable Certifications In Sailpoint Identitynow And Sailpoint Fam
SailPoint Identity Security Cloud (ISC) exposure.SailPoint NERM knowledge.CyberArk integration experience.ServiceNow integration experience.Cloud Identity Governance expertise.IAM Transformation experience.Zero Trust Architecture knowledge.Data Access Governance experience.
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