Vijayanagar Bengaluru Karnataka Officer (pro) Jobs – 25 Open Jobs Today

Patient Relation Officer -PRO
SANJEEVINI HOSPITAL —Mahalakshmipuram Layout, Bengaluru, Karnataka
- ₹10,283.61 - ₹44,163.25 a month
- Full-time
- 12th Pass
- Bachelor's degree
- In-person
Quick apply
Public Relation Officer (PRO)
National Public School ITPL —Avalhalli, Karnataka
- From ₹45,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Quick apply
10d
PRO (Public Relation Officer)
Healing Hands Clinic Pvt Ltd —Whitefield, Bengaluru, Karnataka
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Travel
Quick apply
5d
Contingent Workforce Officer
SBM Offshore —Bengaluru, Karnataka
- English
- Master's degree
- Administrative experience
Senior Officer, Branch Relationship Manager, Consumer Banking Group
DBS Bank —Peenya, Bengaluru, Karnataka
- Full-time
- 12th Pass
- Bachelor's degree
- Banking
Officer, Acquisition Branch Relationship Manager, Consumer Banking Group
DBS Bank —Jayanagar, Bengaluru, Karnataka
- Full-time
- 12th Pass
- Bachelor's degree
- Banking
Support & Admission Officer
Chrysalis High School - Bannerghatta —Bengaluru, Karnataka
- ₹40,000 - ₹50,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Health insurance
Quick apply
Data Operations Associate
The Scalers —Bengaluru, Karnataka
- Microsoft Excel
- Computer Science
- English
- Health insurance
Officer, Branch Relationship Manager, Consumer Banking Group
DBS Bank —Yelahanka, Bengaluru, Karnataka
- Full-time
- 12th Pass
- Bachelor's degree
- Banking
Officer, Branch Relationship Manager Growth, Consumer Banking Group
DBS Bank —Bengaluru, Karnataka
- Full-time
- 12th Pass
- Bachelor's degree
- Banking
11d
Application Infrastructure Engineer
The Scalers —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- English
- Health insurance
10d
Senior Power BI Developer
The Scalers —Bengaluru, Karnataka
- Computer Science
- English
- Master's degree
- Health insurance
Title Examiner_Go Commercial
First American India Pvt Ltd —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Health insurance
Quick apply
Officer, Branch Relationship Manager, Growth, Consumer Banking Group
DBS Bank —HSR Layout, Bengaluru, Karnataka
- Full-time
- 12th Pass
- Bachelor's degree
- Banking
4d
Photo Editor (Remote)
Headout —Bengaluru, Karnataka
- Email
- Remote
- Research
- AI
- Communication skills
Technical Coordinator`
The Scalers —Bengaluru, Karnataka
- English
- Project management
- Mentoring
- Health insurance
“Public Relation Officer/Liaison Officer (Media)”
RajaRajeswari Medical College & Hospital —Bengaluru, Karnataka
- Email
- Marketing
Senior Backend Developer
The Scalers —Bengaluru, Karnataka
- Computer Science
- English
- Java
- Health insurance
Senior Data Engineer
The Scalers —Bengaluru, Karnataka
- Azure
- Oracle
- DevOps
- Health insurance
Dining Ambassador
BRIK OVEN PRIVATE LIMITED —Bengaluru, Karnataka
- Hospitality
- Customer service
- English
Quick apply

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Patient Relation Officer -PRO

SANJEEVINI HOSPITAL
Mahalakshmipuram Layout, Bengaluru, Karnataka

Quick apply

Job details

Permanent | Full-time
₹10,283.61 - ₹44,163.25 a month

Benefits

Provident Fund

Qualifications

Multilingual
12th Pass
Bachelor's degree
Healthcare management
Communication skills
Office experience

Full job description

Job DescriptionJob Title : Public Relations Officer (PRO)

Department : Patient Relations

Reporting To : Hospital Administrator / Operations Manager

Location : Ground Floor

Hospital Type : NABH Accredited Hospital

Job Purpose

To ensure smooth coordination and patient-friendly services across all ground floor departments by acting as a liaison between patients, attendants, doctors, and hospital staff, while maintaining NABH standards of quality, safety, and patient satisfaction.

Key Responsibilities1. General & Ground Floor Operations

Serve as the first point of contact for patients, attendants, and visitors.
Oversee daily operations of all ground floor departments.
Ensure smooth patient flow, queue management, and waiting area discipline.
Coordinate with housekeeping, security, and maintenance for cleanliness and safety.
Ensure proper display and communication of patient rights and responsibilities.
Maintain professional conduct and uphold the hospital’s image at all times.

2. Casualty / Emergency Department

Guide emergency patients and attendants promptly and calmly.
Coordinate with casualty doctors, nurses, and ambulance services.
Assist in admission formalities, consent processes, and documentation.
Manage crowd control and anxious attendants during emergencies.
Support medico-legal cases (MLC) as per hospital policy and legal guidelines.
Ensure emergency services comply with NABH patient-care standards.

3. Tele-Calling Department

Supervise tele-calling operations for appointments, follow-ups, and patient inquiries.
Ensure proper call etiquette, language, and professionalism.
Monitor call quality, response time, and patient communication.
Coordinate appointment schedules with OPD and consultants.
Handle escalated complaints received via tele-calling.
Ensure confidentiality and data privacy as per NABH norms.

4. OPD Department

Assist patients with OPD registration, consultation, diagnostics, and pharmacy guidance.
Coordinate OPD schedules and manage patient movement.
Communicate delays, changes, or rescheduling of doctor appointments.
Address OPD-related complaints and feedback.
Assist senior citizens, VIP patients, and differently-abled individuals.
Ensure OPD services align with NABH standards and patient satisfaction goals.

5. Billing Department

Guide patients and attendants on billing procedures and estimates.
Coordinate with billing staff for deposits, interim bills, and final discharge bills.
Address billing-related queries and resolve disputes professionally.
Assist in insurance/TPA and cashless claim coordination.
Ensure timely discharge by avoiding billing delays.
Maintain transparency and courteous communication regarding billing matters.

6. NABH & Quality Responsibilities

Adhere strictly to NABH guidelines related to patient rights, safety, and confidentiality.
Participate in NABH audits, mock drills, and quality improvement activities.
Support incident reporting and corrective/preventive action processes.
Promote patient feedback and satisfaction surveys.
Ensure proper documentation and compliance with hospital SOPs.

Required Skills & Competencies

Excellent verbal and written communication skills
Strong patient-handling and conflict-resolution abilities
Knowledge of hospital operations and NABH standards
Ability to work under pressure and handle emergency situations
Professional appearance, empathy, and courteous behavior
Multilingual skills preferred

Educational Qualification

Graduate in any discipline (Healthcare Management / Hospital Administration preferred)

Experience

1–3 years of experience in hospital front office, patient relations, or PRO role
Experience in NABH hospital preferred

Key Performance Indicators (KPIs)

Patient satisfaction scores
Complaint resolution time
OPD and billing coordination efficiency
Compliance with NABH standards
Feedback from clinical and administrative teams

Pay: ₹10,283.61 - ₹44,163.25 per month

Benefits:

Provident Fund

Work Location: In person

Quick apply

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