Baddi Himachal Pradesh Human resources specialist Jobs – 1 Open Jobs Today

US HR Process – HRSD
Eclerx Services Ltd. IT Park —Chandigarh, Chandigarh
- Up to ₹23,100 a month
- Full-time
- Master's degree
- Bachelor's degree
- Human resources
- Commuter assistance
- Health insurance
Quick apply
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Plant HR - AM/DM | 8-12 years | 12-14 LPA
Network of advancement advocacy research and innovation —Baddi, Himachal Pradesh
Company has 3 plants - Gagret, Himachal pradesh and Uttarakhand. Plant HR operations and administration. Employee engagement and grievance handling.
₹12,00,000 - ₹14,00,000 a year
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HR Assistant
Aeromist Industries Private Limited —Baddi, Himachal Pradesh
0–3 years of experience in HR or administrative role. Maintain HR documents such as offer letters, appointment letters, and contracts.
₹16,000 - ₹20,000 a month
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US HR Process – HRSD

Eclerx Services Ltd. IT Park -
Chandigarh, Chandigarh

Quick apply

Job details

Permanent | Fresher | Full-time
Up to ₹23,100 a month
1 day ago

Benefits

Internet reimbursement
Provident Fund
Commuter assistance
Leave encashment
Health insurance
Paid time off
Cell phone reimbursement
Life insurance
Food provided
Paid sick time

Qualifications

Call centre
Inbound voice
Master's degree
Bachelor's degree
Human resources
Workforce management
MBA
Communication skills

Full job description

Job Title– US HR Process – HRSD

Location: Chandigarh

Shift: Night Shifts (Aligned to US Time Zones)

Process Type: Inbound Voice (Blend – Voice/Chat/Ticketing)

Domain: Human Resources – HR Shared Services (US Process)

Role Overview

We are hiring for our US HRSD (Human Resource Service Delivery) Program, a blended contact center process supporting employees across the United States.

This role primarily requires strong inbound voice handling skills, along with the ability to manage chat and ticketing queries. The selected candidates will support HR-related inquiries for US-based employees while ensuring high service quality, compliance, and data confidentiality.

Key Responsibilities

Handle inbound voice calls from US employees regarding HR-related queries.
Provide support through chat and ticketing systems as part of the blended model.
Address HR inquiries including:
Payroll & compensation (US payroll understanding preferred)
Benefits & insurance (medical, 401(k), etc.)
Attendance management
HR policies & compliance
Onboarding & offboarding
Employee data and system access requests
Log and track cases accurately in HRMS/CRM systems.
Adhere to US compliance standards and data privacy regulations.
Maintain high CSAT through empathy, professionalism, and effective resolution.
Meet and exceed KPIs including:
Quality scores
AHT
First Call Resolution (FCR)
SLA adherence
Productivity targets

Eligibility Criteria

Graduate (any discipline); MBA/HR preferred.
0–4 years of experience in US BPO / Contact Center (HR domain preferred).
Excellent verbal communication skills with neutral accent (mandatory).
Strong written communication skills for chat/ticket handling.
Understanding of US workplace culture and professional etiquette.
Basic knowledge of US HR processes is an added advantage.
Comfortable working in night shifts (US time zones).
Immediate joiners preferred (if applicable).

Required Skills

Strong customer-first mindset.
Ability to handle sensitive HR data confidentially.
Good listening and probing skills.
Problem-solving and critical thinking ability.
Ability to multitask across voice, chat, and ticketing systems.

Why Join This Role?

Exposure to US HR operations and global HR practices.
Opportunity to build expertise in HR Shared Services.
Career growth into:
HR Operations Specialist
Quality Analyst
Workforce Management
Team Leader
Performance-based incentives and structured learning programs.

Pay: Up to ₹23,100.00 per month

Benefits:

Cell phone reimbursement
Commuter assistance
Food provided
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

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US HR Process – HRSD

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