Bengaluru Karnataka And business reporting executive Jobs – 1764 Open Jobs Today

Client Support & Call Centre Operations Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- SQL
Quick apply
13d
Senior Executive Business Support
JLL —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Excel
- Writing skills
- Health insurance
Customer Service Executive (Supply Chain)
Kenvue —Bengaluru, Karnataka
- Hybrid work
- Inventory management
- Customer service
- English
COBM - GAC KYC - Manager
State Street —Bengaluru, Karnataka
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Program Management Office Manager
Solventum —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Computer science
- PMP
- Microsoft Office
8d
Vendor Support Executive (Senior Operations E-commerce)
RKW Ltd —Bengaluru, Karnataka
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Excel
- Inventory management
- Microsoft Office
- Health insurance
- Paid time off
Quick apply
Customer Support and Business Analyst Executive
POTFUL INDIA PVT LTD —Koramangala, Bengaluru, Karnataka
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Data analysis skills
- English
Quick apply
Corporate Sales Manager
MAKOBA Pvt Ltd —Bangalore City, Bengaluru, Karnataka
- ₹35,000 - ₹40,000 a month
- Full-time
- Sales
- English
- Business development
Quick apply
8d
PMO /Portfolio Manager
Fresenius Medical Care —Bengaluru, Karnataka
- Full-time
- Azure
- PMP
- Analysis skills
7d
Internal Team Manager / PMO Lead
Khasso Pvt Ltd —Bengaluru, Karnataka
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- Master's degree
- Flexible schedule
Quick apply
Mid–Senior Executive, SG&A Analysis & Management Reporting
Quest Global —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
Quick apply
Business Development Analyst II
TE Connectivity —Bengaluru, Karnataka
- Microsoft Excel
- Engineering
- SQL
Business Support Specialist
Computacenter —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Senior Manager, Procurement (Global Travel Management Desk)
The Nielsen Company —Bengaluru, Karnataka
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Quick apply
PMS and Business Reporting Executive
Larsen & Toubro —Bengaluru, Karnataka
- Accounting
Client Relations Manager
Westend Hospitality —JP Nagar, Bengaluru, Karnataka
- ₹12,000 - ₹25,000 a month
- Full-time
- English
- In-person
- Internship
Quick apply
Technology Governance and Business Management
Thakral One —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Business Analyst II, Financial Fraud
ADCI - BLR 14 SEZ - F07 —Bengaluru, Karnataka
- Full-time
- Finance
- SQL
- Analysis skills
Business Development Executive – Cybersecurity & Enterprise IT Solutions
S N Technology —Bangalore City, Bengaluru, Karnataka
- ₹7,00,000 - ₹10,00,000 a year
- Full-time
- Sales
- Master's degree
- Business development
Quick apply
Manager Consulting Delivery
CGI —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- PMP
Quick apply

I want to receive the latest job alerts for and business reporting executive in bengaluru karnataka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

and business reporting executive jobs near bengaluru karnataka

Program Manager jobs in Bengaluru, Karnataka

Pmo Manager jobs in Bengaluru, Karnataka

Business Development Executive jobs in Bangalore City, Bengaluru, Karnataka

Business Development Analyst jobs in Bengaluru, Karnataka

Business Analyst jobs in Koramangala, Bengaluru, Karnataka

E-commerce Specialist jobs in Bengaluru, Karnataka

Business Support jobs in Bengaluru, Karnataka

Senior Procurement Specialist jobs in Bengaluru, Karnataka

Senior Business Analyst jobs in Bengaluru, Karnataka

Sales Manager jobs in Bangalore City, Bengaluru, Karnataka

Governance Manager jobs in Bengaluru, Karnataka

Business Development Executive jobs in Bengaluru, Karnataka

Program Manager jobs in Ghaziabad, Uttar Pradesh

Program Manager jobs in Gandhinagar, Gujarat

General Manager, Automobile jobs in Chandigarh, Chandigarh

Civil Project Manager jobs in Coimbatore, Tamil Nadu

Program Manager jobs in Noida Sector 62, Noida, Uttar Pradesh

Program Manager jobs in Delhi

Social Media Manager jobs in Vadodara, Gujarat

Warehouse Manager jobs in Ahmedabad, Gujarat

Client Support & Call Centre Operations Analyst

Zebulon Consulting
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹10,00,000 - ₹12,00,000 a year
13 days ago

Qualifications

Power BI
Microsoft Excel
Call centre
Information Systems
Microsoft Office
Tableau
SQL
Analysis skills
Bachelor's degree
Zendesk
Macros
Customer support
Root cause analysis
Workforce management
Cisco ASA
Communication skills
Analytics

Full job description

Job Summary

We are looking for an experienced Client Support & Call Centre Operations Analyst to manage Zendesk Operations, Workforce Management (WFM), MIS, and Analytics within a multi-channel contact centre environment. The ideal candidate should have 3–5 years of experience in Contact Centre Operations, Workforce Management, Zendesk Administration, or Operations Analytics, with strong analytical skills and the ability to drive operational efficiency through data-driven insights.

This role is responsible for optimizing support operations, workforce planning, reporting, and performance analytics while ensuring exceptional service delivery across voice and digital customer support channels.

Key Responsibilities Zendesk Operations

Act as the primary administrator and subject matter expert (SME) for Zendesk.
Manage ticket queues, ACD routing, workflows, automations, macros, business rules, and SLA configurations.
Administer user access, platform governance, and system configurations.
Drive workflow automation and continuous process improvements.
Manage integrations between Zendesk, telephony systems, CRM platforms, Workforce Management tools, and other business applications.
Maintain and enhance the Zendesk Help Centre, knowledge base, and internal documentation.

Workforce Management (WFM)

Manage forecasting, capacity planning, scheduling, real-time monitoring, and intraday operations.
Develop staffing plans to meet business demand and service level objectives.
Monitor adherence, occupancy, shrinkage, productivity, and forecast accuracy.
Provide workforce recommendations through scenario modelling and operational analysis.

Reporting, MIS & Analytics

Develop and maintain operational dashboards, scorecards, and executive reports.
Generate daily, weekly, monthly, and ad hoc operational reports.
Analyze contact volumes, queue performance, SLA compliance, productivity, and customer experience metrics.
Perform root cause analysis and provide actionable recommendations to improve operational performance.
Drive reporting automation while ensuring data accuracy and integrity.

Contact Centre Performance

Monitor and report on key operational KPIs including:
Service Level
Average Speed of Answer (ASA)
Average Handle Time (AHT)
Adherence
Occupancy
Shrinkage
Customer Satisfaction (CSAT)
First Contact Resolution (FCR)
Productivity
Partner with Operations, Quality, and Training teams to improve customer experience and operational efficiency.

Requirements

Bachelor's degree in Business, Commerce, Engineering, Statistics, Information Systems, or a related discipline.
3–5 years of experience in Contact Centre Operations, Workforce Management (WFM), MIS, Analytics, or Zendesk Administration.
Proven experience administering Zendesk in a customer support environment.
Experience supporting multi-channel and/or multi-site contact centre operations.
Strong understanding of contact centre operations, workforce management principles, and service delivery metrics.
Excellent analytical, problem-solving, and communication skills.
Ability to translate operational data into meaningful business insights.
Strong stakeholder management and cross-functional collaboration abilities.
Ability to manage multiple priorities in a fast-paced environment.

Technical Skills & Tools

Zendesk Administration
Zendesk Explore
Workforce Management (WFM)
Queue Management & Workflow Automation
SLA Management
Advanced Microsoft Excel
Power BI or Tableau
SQL
Contact Centre Platforms (Five9, Genesys Cloud, NICE CXone, or similar)
CRM Systems
Telephony Integrations
Microsoft Office Suite

What We Offer

Competitive salary based on experience.
Opportunity to work in a fast-paced global customer support environment.
Exposure to enterprise contact centre technologies and analytics platforms.
Career growth and continuous learning opportunities.
Collaborative, performance-driven, and technology-focused workplace.

Job Type: Full-time
Location: Bengaluru, Karnataka
Experience: 3–5 Years
Shift: 5:30 PM – 5:30 AM IST (Sunday + 1 Rotational Weekday)

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

and business reporting executive jobs in bengaluru karnataka

Client Support & Call Centre Operations Analyst

Senior Executive Business Support

Customer Service Executive (Supply Chain)

COBM - GAC KYC - Manager

Program Management Office Manager

Vendor Support Executive (Senior Operations E-commerce)

Customer Support and Business Analyst Executive

Corporate Sales Manager

PMO /Portfolio Manager

Internal Team Manager / PMO Lead

Mid–Senior Executive, SG&A Analysis & Management Reporting

Business Development Analyst II

Business Support Specialist

Senior Manager, Procurement (Global Travel Management Desk)

PMS and Business Reporting Executive

Client Relations Manager

Technology Governance and Business Management

Business Analyst II, Financial Fraud

Business Development Executive – Cybersecurity & Enterprise IT Solutions

Manager Consulting Delivery

I want to receive the latest job alerts for and business reporting executive in bengaluru karnataka

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected