Bengaluru Karnataka Customer service team lead Jobs – 7441 Open Jobs Today

Manager, Client Experience
Pebl —Bengaluru, Karnataka
- ₹15,00,000 - ₹20,00,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Human resources
Quick apply
12d
Chief of Staff - Staff 3
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Excel
- PMP
- English
Quick apply
Team Lead - Customer Support
Teachmint —Bengaluru, Karnataka
- Microsoft Excel
- Management
- Salesforce
Quick apply
Team Lead - Domestic BPO
sarajobs —Bengaluru, Karnataka
- ₹35,000 - ₹55,000 a month
- Full-time
- Microsoft Excel
- Management
- Analysis skills
- Health insurance
- Paid time off
Quick apply
10d
Customer Engagement Manager
Crest'XO —Bengaluru, Karnataka
- ₹65,00,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Communication skills
Quick apply
Head of Operations
Aubree Le Chocolatier —Bangalore Corporation Building, Bengaluru, Karnataka
- ₹90,000 - ₹1,00,000 a month
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
19h
Team Lead - Customer Success
AFFORIS HEALTH TECHNOLOGIES —Bengaluru, Karnataka
- CRM software
- Microsoft Excel
- Sales
Quick apply
Customer Success Account Manager
Richpanel —Bengaluru, Karnataka
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
Key Account Manager (Outreach)
Indian Edu Hub —Bengaluru, Karnataka
- ₹30,000 - ₹40,000 a month
- Full-time
- CRM software
- Up to 50% travel
- Microsoft Office
Quick apply
Business Development Associate
PAYTON HEALTH —Banaswadi, Bengaluru, Karnataka
- ₹25,000 - ₹45,000 a month
- Full-time
- Sales
- Driving
- Travel
- Health insurance
- Cell phone reimbursement
Quick apply
Director of Customer Success
Deltek, Inc. —Bengaluru, Karnataka
- Remote
- Salesforce
- Master's degree
- Analysis skills
7d
Business Development Associate
Tatvaops —HSR Layout, Bengaluru, Karnataka
- From ₹5,00,000 a year
- Full-time
- CRM software
- Microsoft Excel
- English
- Cell phone reimbursement
- Food provided
Quick apply
Inside Sales Lead
Klicpic —BTM Layout, Bengaluru, Karnataka
- ₹4,80,000 - ₹6,00,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Cell phone reimbursement
Quick apply
Senior Implementation Specialist (Fixed - Term)
NAVEX —Bengaluru, Karnataka
- ₹9,90,000 a year
- Overnight shift
- Hybrid work
- Customer service
- Microsoft Office
- Project management
6d
Sales Manager (India)
Temporal Technologies —Bengaluru, Karnataka
- ₹63,36,000 - ₹83,16,000 a year
- Full-time
- Remote
- Computer Science
- Sales
- Salesforce
Quick apply
1d
Customer Service Team Leader
Reformetrics Info Media —Bengaluru, Karnataka
- ₹35,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
Quick apply
General Manager - Operations
Chrysalis High School —Bangalore City, Bengaluru, Karnataka
- ₹50,000 - ₹1,50,000 a month
- Management
- Microsoft Office
- Master's degree
Quick apply
7d
Customer Experience Team Lead
IG Group —Bengaluru, Karnataka
- Full-time
- Customer service
- English
- Finance
Customer Service Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Salesforce
Leader - Workforce Management 1
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
14h

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Manager, Client Experience

Pebl
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹15,00,000 - ₹20,00,000 a year
12 days ago

Qualifications

Analysis skills
Quality assurance
Continuous improvement
Human resources
Leadership
Communication skills

Full job description

Purpose in Every Position

Pebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform, companies can hire, pay, and manage employees in 185+ countries—removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. With Pebl, companies everywhere can hire great talent anywhere.

Where Your Work Moves the Needle.

At Pebl, every team member drives our success. Joining us means more than filling a role—you’re accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you’ll help us scale faster, compete harder, and lead the future of global work.

What Makes You a Great Fit

As a Client Experience Manager at Pebl, you will lead a team of HR Specialists responsible for delivering a seamless, high-quality experience across customer and employee touchpoints. Operating within a unified global experience function, you will own team performance, quality, and operational excellence for your assigned region.

You’ll balance hands-on operational leadership with strategic thinking—proactively identifying opportunities, mitigating risks, and driving continuous improvement across the experience journey. You will play a critical role in shaping how Pebl delivers consistent, scalable, and human-centered experiences worldwide.

How You’ll Make an Impact:

Global Experience Ownership

Own and drive team performance within a unified global experience model, ensuring consistent, high-quality outcomes.
Act as the voice of the customer and supported employee by identifying and addressing systemic experience gaps.
Translate company strategy into clear team priorities, actionable plans, and measurable outcomes.

Leadership & Team Development

Build, lead, and develop a high-performing team of HR Specialists.
Conduct regular 1:1s to review performance, provide coaching, and support career growth.
Set clear expectations and hold team members accountable to performance, quality, and behavioral standards.
Mentor emerging leaders and strengthen leadership capabilities across the team.

Operational Excellence & Quality

Oversee day-to-day operations, ensuring effective prioritization, SLA adherence, and consistent service delivery.
Conduct ongoing quality assurance (QA) reviews to uphold support standards and identify coaching opportunities.
Identify operational risks and gaps, implementing solutions to maintain stability and improve performance.

Performance & Metrics

Own and monitor key performance metrics, including CSAT, response and resolution times, quality, and productivity.
Use data and insights to identify trends, drive accountability, and inform decision-making.
Foster a metrics-driven culture, ensuring the team consistently meets or exceeds established targets.

Cross-Functional Impact

Partner with internal teams to resolve issues, improve workflows, and reduce friction across the customer and employee experience journey.
Support and execute cross-functional initiatives led by senior leadership to advance key business priorities.

Change & Continuous Improvement

Lead and support change initiatives while modeling adaptability in a fast-paced, evolving environment.
Proactively identify opportunities and risks, driving improvements to processes, documentation, and tools that enable scalability and long-term success.

Let’s Connect If You Have:

Proven experience leading teams in customer experience, HR operations, service delivery, or similar environments.
A strong track record of driving performance, accountability, and operational excellence.
Experience working in global or cross-regional environments.
Excellent coaching, people development, and leadership skills.
The ability to navigate ambiguity and lead through change with confidence.
A strong analytical mindset and experience using data to drive decisions.
Exceptional communication, collaboration, and stakeholder management skills.

Our Commitment to You

At Pebl, we’re committed to supporting our team with comprehensive rewards and benefits designed to meet diverse needs across roles and locations. Our core offerings include:

Flexible Time Off – Take the time you need to recharge.
Parental Leave – Support for growing families.
Health and Dental Insurance – Where applicable, to cover you and your loved ones.
Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success.

Please visit our career page for more information.

Pebl is an Equal Opportunity Employer.

We power global teams and believe diverse perspectives drive innovation and impact. Employment decisions at Pebl are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We’re committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career—anywhere in the world.

Compensation Range: $1.5M - $2M

Quick apply

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