Bengaluru Karnataka It service desk Jobs – 207 Open Jobs Today

Customer Support Specialist
MyAdvice —Bengaluru, Karnataka
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Remote
- Customer service
- Travel
- Organisational skills
- Health insurance
- Flexible schedule
Quick apply
IT Support Associate
ADCI - Karnataka - A66 —Bengaluru, Karnataka
- Full-time
- Windows
- Bachelor's degree
- Linux
IT Support Associate
ADCI - Karnataka —Bengaluru, Karnataka
- Full-time
- Windows
- Bachelor's degree
- Linux
IT Operations Support
Fictiv —Bengaluru, Karnataka
- Night shift
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
L2 Support Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
IT Support Engineer – L2
Dalvkot Utility Enterprises —Bengaluru, Karnataka
- ₹4,00,000 - ₹6,00,000 a year
- Email
- Software troubleshooting
- Windows
- Computer networking
9d
IT Service Desk Analyst
Persistent —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Flexible schedule
Cluster Engineer L1 – Retail IT Support
CMS IT Services Pvt. Ltd —Bengaluru, Karnataka
- ₹25,000 - ₹35,000 a month
- Full-time
- Windows
- Microsoft Office
- POS
- Health insurance
- Life insurance
Quick apply
L1 Technical Support Engineer
Legrand Group —Bengaluru, Karnataka
- Weekend availability
- Computer Science
- Software troubleshooting
- Customer service
- Paid time off
Quick apply
12d
Associate Specialist - Customer Support - Desktop Technical
London Stock Exchange Group —Bengaluru, Karnataka
- Weekend availability
- Customer service
- Salesforce
- English
- Health insurance
9d
Tech Specialist - Service Desk ( SD1 )
Microland —Bengaluru, Karnataka
- Rotational shift
- Computer Science
- Software troubleshooting
- Windows
5d
Service Desk Engineer
First American India Pvt Ltd —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
- Health insurance
Quick apply
12d
Associate - Service Desk ( SD1 )
Microland —Bengaluru, Karnataka
- Rotational shift
- Computer Science
- Software troubleshooting
- Windows
8d
Service Desk Analyst
Schneider Electric —Bengaluru, Karnataka
- Online application
- Microsoft Outlook
- English
- Windows
Tech desk support
Infodot Technologies —Sadashivanagar, Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
10d
Help Desk Engineer
symplr —Bengaluru, Karnataka
- Full-time
- Azure
- Software troubleshooting
- Windows
RRN00017016 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
Sr. Technical Support Specialist (Pune/Hyderabad)
Accentrix solution —Bangalore City, Bengaluru, Karnataka
- ₹20,509.23 - ₹49,317.97 a month
- Full-time
- Microsoft Outlook
- Software troubleshooting
- English
- Commuter assistance
Quick apply
Technical Support Engineer
HP —Bengaluru, Karnataka
- Full-time
- Azure
- Windows
- Microsoft Office
4d
RRN00017078 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills

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Customer Support Specialist

MyAdvice -
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹8,00,000 - ₹10,00,000 a year

Benefits

Provident Fund
Health insurance
Flexible schedule

Qualifications

WordPress
Customer service
Technical support
Zendesk
Organisational skills
AI
Leadership
Communication skills

Full job description

Position Summary
As a Customer Support Specialist, you serve as the first point of contact for MyAdvice clients. This role is responsible for resolving high-volume support requests efficiently while delivering exceptional customer service.
You will handle the majority of incoming tickets—answering questions, assisting with simple website updates, guiding clients through platform features, and ensuring requests are properly triaged and escalated when necessary.
This role requires strong communication skills, attention to detail, and the ability to balance speed with accuracy in a fast-paced environment.
______________________

Shift & Work Schedule
This role supports our US operations. The selected candidate will be assigned one of the following schedules based on business needs:

Available Shifts (IST):

6:30 PM – 3:30 AM
10:30 PM – 7:30 AM

Available Work Weeks:

Sunday – Thursday
Monday – Friday
Tuesday – Saturday

Important: Candidates must be willing to work any of the above shifts and workweek combinations as assigned. The assigned schedule will be considered the employee's regular working schedule.
______________________

Essential Duties

Manage and resolve incoming support requests via ticketing system, phone, and email
Close 100+ tickets per week while maintaining quality standards
Answer inbound calls and assist clients in real-time
Assist with simple website updates (text edits, image swaps, basic changes)
Guide clients through platform features and functionality
Clearly explain technical concepts in non-technical language
Identify issues that require escalation to Tier 2
Document all interactions thoroughly in ticketing system
Maintain a high level of professionalism and empathy
Collaborate cross-functionally with internal teams

______________________

Required Skills & Experience

1+ year in high-volume customer service or technical support
Experience using support ticketing software (Zendesk preferred)
Strong written and verbal communication skills
Ability to multitask and manage high ticket volume
Basic understanding of CMS platforms (WordPress preferred)
Comfortable learning and explaining web-based software platforms
Strong attention to detail and organizational skills
Ability to work independently and manage multiple priorities
Familiarity with AI-powered productivity and support tools (ChatGPT, Claude, Gemini, Cursor, or similar)
Ability to leverage AI tools to improve efficiency, problem-solving, communication, and customer support workflows
Willingness to continuously learn and adapt to emerging AI technologies and best practices

______________________

Success in This Role Looks Like:

90%+ of tickets resolved without escalation
Strong CSAT scores
Accurate triage and escalation decisions
Clear, client-friendly communication
Consistent ticket throughput without sacrificing quality

______________________

Position Details

Base Salary: 8 to 10 LPA based on experience and qualifications.
Position Type: Full-time, Salaried
Work Locations: This position is fully remote to start, but there is the chance this position will be called back to the office in Bangalore. We will prioritize candidates that are located in Bangalore or willing to relocate there.
Travel: May require occasional local or national travel (less than 5% of the time, if at all).
Physical Requirements: Prolonged periods sitting at a desk and working on a computer (90% at desk, 10% of time walking); Ability to lift up to 30 lbs and use typical office equipment (computers, keyboards, printer, etc.).

______________________

Benefits

Employer-contributed medical insurance (100% premium covered by the company)
Provident Fund (PF) contributions as per policy
Leave policy: 12 Sick/Casual Leaves + 18 Annual Leaves + 10 Company Holidays
Remote-first Company, Flexible Schedules + Early Out Fridays!
Employee Assistance Program (EAP): free mental health support, financial/legal consultations, and more
Tuition Reimbursement Program (up to ₹1 lakh annually) + Executive Mentorship Program
Leadership Training Program: learn the fundamentals of leading a team (available to all employees)
Ongoing personalized coaching and career development support
Casual / Business Casual dress code and a fun work environment (games, coffee, snacks, etc.)
Core value initiatives: “Pay It Forward,” Project Fantastic (client collaboration), and more!

______________________

MyAdvice

"We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it. But along the way, we shall catch excellence.” - Vince Lombardi

MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com.

We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. Additionally, studies have shown that minorities are less likely to apply for a position if they don't meet every qualification. MyAdvice prioritizes a strong company culture fit and believes in providing opportunities to individuals with exceptional work ethic. Skills can be taught. With that in mind, if you believe yourself to be a good fit, we strongly encourage people of all backgrounds to apply.

MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest.

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Refine Your Search

it service desk jobs in bengaluru karnataka

Customer Support Specialist

IT Support Associate

IT Support Associate

IT Operations Support

L2 Support Analyst

IT Support Engineer – L2

IT Service Desk Analyst

Cluster Engineer L1 – Retail IT Support

L1 Technical Support Engineer

Associate Specialist - Customer Support - Desktop Technical

Tech Specialist - Service Desk ( SD1 )

Service Desk Engineer

Associate - Service Desk ( SD1 )

Service Desk Analyst

Tech desk support

Help Desk Engineer

RRN00017016 - Service Desk Associate

Sr. Technical Support Specialist (Pune/Hyderabad)

Technical Support Engineer

RRN00017078 - Application Tech Support Practitioner

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