Job Description :
About Us :
With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 27,000 talented people come together at Diageo to create the magic behind our much-loved brands.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's individual passions, commitments and specialist skills. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.
About Global HR Operations and First Point
Global HR Operations provides reliable, consistent and high-quality HR services to employees, line managers and HR colleagues across supported markets. First Point is the primary HR service organisation within this model, combining specialist HR knowledge, strong process discipline and enabling technology to deliver an excellent customer experience.
The team supports a broad range of employee lifecycle services, including Joiners, Movers and Leavers (JML), employee and position data management, HR documentation, benefits administration, policy guidance and resolution of HR and HR systems queries. Work is delivered through platforms including Workday, ServiceNow and Doc Genie, with a strong focus on accuracy, compliance, service performance and continuous improvement.
The Junior Manager, HR Operations is a senior operational contributor who supports the Team Leader in delivering consistent day-to-day service performance. The role combines hands-on ownership of complex HR transactions and queries with workload oversight, subject-matter expertise, stakeholder engagement, advisor capability building and continuous improvement.
The role acts as an escalation point for complex employee lifecycle, documentation, data and systems matters; helps ensure the team is appropriately prioritised and resourced; and provides practical insights that enable the Team Leader to manage performance, risk and customer experience effectively.
1. Service Delivery and Operational Performance
Deliver HR services in line with agreed service levels, quality standards and customer experience measures, including speed to resolution, right-first-time accuracy and customer satisfaction.
2. Employee Lifecycle, Documentation and Data
Execute and oversee complex Joiner, Mover and Leaver transactions in Workday, ensuring employee and position data is complete, accurate and processed right first time.
Create, review, approve and issue accurate employee documentation, including contracts, letters and other lifecycle communications, in line with market requirements and governance standards.
3. Complex Query and Escalation Management
Take ownership of complex process, policy, documentation, data and systems issues escalated by the Contact Centre, HR teams or advisors, leading them through investigation to resolution.
4. Market Partnership and Subject-Matter Expertise
Act as an engagement partner and subject-matter expert for assigned market(s), building effective relationships with HR Business Partners, Talent teams, line managers and other HR Operations teams.
Maintain market-specific process knowledge, guidance and knowledge articles, ensuring information remains current, accessible and operationally usable.
5. Capability Building and Team Support
6. Continuous Improvement and Change Delivery
Support the planning and execution of cyclical and project activity, such as annual reward processes, organisation restructures, market transitions and system or policy changes.
7. Risk, Compliance and Controls
Ensure HR processes are executed in line with legal, regulatory, policy and internal control requirements, including applicable CARM controls.
No direct budget or financial accountability.
Supports multiple markets and works across differing policy, legal, payroll and operational requirements.
Regular interaction with employees, line managers, HR Business Partners, Talent teams, Payroll, HR technology teams and global First Point colleagues.
No formal direct reports are required; provides day-to-day operational leadership, coaching, escalation support and performance insights.
Workday, ServiceNow, Doc Genie and Microsoft Office applications.
Experience and Qualifications
Critical Skills and Enabling Behaviours
Prioritises effectively, maintains visibility of delivery and supports the Team Leader with clear, fact-based insights.
Takes ownership, communicates proactively and manages expectations while protecting service quality and employee experience.
Judgement and problem-solving
Investigates issues thoroughly, balances risk and customer needs, and reaches practical, sustainable solutions.
Accuracy and control mindset
Demonstrates strong attention to detail and consistently applies governance, audit and data privacy requirements.
Builds trusted relationships across diverse teams and markets and can influence without formal authority.
Coaching and collaboration
Develops others through practical feedback, knowledge sharing and inclusive teamwork.
Explains complex HR processes and policies in clear, simple and professional language, including under pressure.
Identifies simplification opportunities and converts insights into measurable improvements in quality, capacity or customer experience.
Uses HR technology and data effectively and supports colleagues in adopting self-service and standardised ways of working.
Worker Type :
Regular
Primary Location:
Bangalore Karle Town SEZ
Additional Locations :
Job Posting Start Date :
2026-07-29
