Bengaluru Karnataka Senior customer service representative Jobs – 191 Open Jobs Today

HR Manager
Paradigm Integrated Facility Services Pvt Ltd —Bangalore City, Bengaluru, Karnataka
- ₹40,000 - ₹60,000 a month
- Full-time
- Customer service
- Human resources
- Recruiting
- Health insurance
Quick apply
20h
Logistics Planning& Fullfillment and Customer Service Team Leader
MANN+HUMMEL —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Excel
- Inventory management
Quick apply
Director, Global Service Delivery - APAC based
Siemens —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Computer Science
- PMP
- CAD
11d
Senior CSSC Front Line Representative
Grundfos —Bengaluru, Karnataka
- Customer service
- Salesforce
- Microsoft Office
- Paid time off
- Flexible schedule
Team Leader, Customer Service
Thermo Fisher Scientific —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Sr. Enrolment Advisor - International
GRAM HR Solutions —Bengaluru, Karnataka
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
Sr. Enrolment Advisor(Edtech)
GRAM HR Solutions —Bengaluru, Karnataka
- ₹10,00,000 - ₹13,00,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
Customer Service Specialist I
Thermo Fisher Scientific —Bengaluru, Karnataka
- Full-time
- Oracle
- Customer service
- Microsoft Office
Sales Manager
Embien Technologies India Pvt —Bangalore City, Bengaluru, Karnataka
- ₹6,00,000 - ₹18,00,000 a year
- Full-time
- Sales
- English
- Master's degree
- Paid sick time
Quick apply
12d
Customer Project Specialist
Cisco Systems —Bengaluru, Karnataka
- Full-time
- Engineering
- English
- Windows
Senior Inside Sales Specialist - IT Sales
Archon Consulting Systems PVT LTD —Indiranagar, Bengaluru, Karnataka
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Quick apply
3d
Claims Senior Representative
The Cigna Group —Bengaluru, Karnataka
- Weekend availability
- English
- Microsoft Office
- Organisational skills
- Health insurance
6d
Customer Service Representative II
Thermo Fisher Scientific —Bengaluru, Karnataka
- Full-time
- Oracle
- Customer service
- Microsoft Office
Customer Service Representative
Miror Therapeutics Pvt Ltd —Vasanth Nagar, Bengaluru, Karnataka
- ₹25,000 - ₹45,000 a month
- Email
- Customer service
- English
- Microsoft Office
- Health insurance
Quick apply
Performance and Admin Manager
JLL —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Director, FCSO TM & Fraud Controls
Standard Chartered —Bengaluru, Karnataka
- English
- Microsoft Office
- Analysis skills
- Health insurance
- Paid sick time
11d
Senior Business Development Representative - India Region
WebEngage —Bengaluru, Karnataka
- Sales
- Salesforce
- Business development
- Health insurance
- Paid sick time
Quick apply
P2P Customer Support Team Leader
Xylem —Bengaluru, Karnataka
- Online application
- English
- Finance
- Bachelor's degree
Quality Review and Audit Senior Representative
The Cigna Group —Bengaluru, Karnataka
- Full-time
- Customer service
- Communication skills
- Time management
VP of Sales, APAC
nVent —Bengaluru, Karnataka
- Full-time
- Up to 50% travel
- Sales
- Electrical experience

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HR Manager

Paradigm Integrated Facility Services Pvt Ltd -
Bangalore City, Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹40,000 - ₹60,000 a month
20 hours ago

Benefits

Provident Fund
Health insurance

Qualifications

Succession planning
Customer service
Human resources management
Human resources
Recruiting

Full job description

Job Description – HR Manager

Designation: HR Manager
Department: Human Resources
Industry: Facility Management / Integrated Facility Services
Location: Bangalore
Reporting To: Head – HR / Senior Management

Job Purpose

Responsible for managing end-to-end HR operations across multiple residential facility management projects, with primary responsibility for manpower planning, recruitment, onboarding, employee engagement, training & development, employee relations, HR operations, payroll coordination and statutory compliance. The role involves close coordination with Operations, Finance, Site Teams, Clients and Senior Management to ensure effective workforce management and smooth HR delivery.

Key Responsibilities1. Recruitment & Manpower Planning

Manage end-to-end recruitment for operational, technical, supervisory and managerial positions.
Handle manpower requirements received from Operations and site teams.
Prepare and monitor Candidate Request Forms and vacancy trackers.
Source candidates through Naukri, job portals, referrals, consultants and other recruitment channels.
Conduct initial screening, HR interviews and coordinate client/management interviews.
Manage recruitment for positions such as:
Facility Manager
Technical Manager
Help Desk Executive
Clubhouse Executive
Technical Engineer
Civil Engineer
Senior Accountant
Soft Services Executive
Housekeeping/Security/Support Staff
Track vacancy ageing, recruitment TAT and position-wise status.
Coordinate offer roll-out, document collection and pre-employment formalities.
Manage BGV/reference verification coordination.

2. Employee Onboarding & Induction

Manage complete employee onboarding process from selection to joining.
Coordinate joining documentation, employee master data and HR documentation.
Ensure timely PF, ESI, insurance and employee enrollment.
Conduct/coordinate induction and orientation programmes.
Coordinate deployment of employees to respective client sites.
Ensure proper handover of employees to Operations/Site HR.

3. Employee Engagement & Employee Relations

Drive employee engagement initiatives across multiple sites.
Handle employee grievances, disciplinary matters and workplace issues.
Conduct employee interactions and identify employee concerns.
Coordinate with Operations Managers and Site Teams for resolution of employee issues.
Support employee retention initiatives and reduce avoidable attrition.
Conduct exit discussions and analyse reasons for employee separation.
Maintain positive employee relations and workplace discipline.

4. Learning & Development

Conduct Training Needs Analysis (TNA) based on business and operational requirements.
Prepare and implement annual/monthly training calendars.
Coordinate technical and non-technical training programmes across sites.
Organise training on:
Soft Skills
Customer Service
Workplace Behaviour
POSH
Safety
Technical Skills
Soft Services
Administration
Customer Relationship Management
Maintain training records, attendance and feedback.
Evaluate training effectiveness and identify further development requirements.

5. HR Operations & Payroll Coordination

Coordinate monthly attendance validation and payroll inputs.
Review attendance, leave, overtime and other payroll-related data.
Coordinate with Payroll/Finance for salary processing and discrepancies.
Handle employee Full & Final Settlement (F&F) coordination.
Coordinate salary corrections, arrears and employee deductions.
Manage employee documentation and HR records.
Coordinate insurance-related employee additions, deletions and claims.
Support uniform issuance and employee welfare requirements.

6. Statutory Compliance & Labour Law

Ensure compliance with applicable labour laws and statutory requirements.
Coordinate PF and ESI enrollment and related employee matters.
Support statutory audits and labour inspections.
Maintain necessary HR and statutory documentation.
Coordinate with external/internal stakeholders on labour-law-related matters.
Handle employee-related documentation for labour disputes and proceedings.
Maintain awareness and implementation of applicable labour regulations and HR policies.

7. Performance Management

Coordinate employee performance review processes.
Support Performance Improvement Plans (PIP) and performance monitoring.
Track performance-related concerns in coordination with reporting managers.
Assist management in documentation relating to performance, warnings and disciplinary actions.
Provide HR inputs for confirmation, extension of probation and separation decisions.

8. Employee Movement & Separation

Manage internal transfers and employee movement between sites.
Coordinate Internal Shifting Forms and NOC processes.
Manage resignation acceptance and notice-period tracking.
Coordinate proper HOTO and handover formalities.
Conduct exit interviews and prepare attrition analysis.
Coordinate F&F settlement and relieving documentation.

9. HR MIS & Reporting

Prepare and maintain HR MIS and management reports covering:
Manpower status
Recruitment status
Vacancy ageing
Joining numbers
Attrition
Employee movements
Training
Attendance
Employee exits
Provide regular HR updates to senior management.
Analyse recruitment and attrition trends and recommend corrective actions.
Maintain accurate employee databases and HR trackers.

10. Stakeholder Management

Work closely with Operations, Finance, Procurement, Administration and Senior Management.
Coordinate with client representatives regarding manpower and employee-related matters.
Support site teams in resolving HR and employee issues.
Act as a bridge between employees, site management and corporate HR.
Ensure timely closure of HR-related escalations.

Key Achievements / KPIs

You can also use these metrics in your CV alongside this JD:

Managed 500+ employee joinings annually.
Managed recruitment across multiple residential facility management projects.
Reduced employee attrition by approximately 30% through employee engagement and retention initiatives.
Managed and coordinated a team of 10+ HR/recruitment personnel.
Managed recruitment TAT and vacancy ageing across multiple positions/sites.
Developed and implemented training calendars across multiple sites.
Handled end-to-end HR operations covering recruitment, onboarding, employee engagement, training, payroll coordination, insurance, PF/ESI and employee separation.

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

senior customer service representative jobs in bengaluru karnataka

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