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ServiceNow ITOM Architect-Subcon

BirlaSoft -
Bengaluru, Karnataka

Apply Now

Job details

10 days ago

Qualifications

Azure
PKI
AWS
APIs
ServiceNow
Events management
Cybersecurity
Solution architecture
Active Directory
Identity & access management

Full job description

Country/Region: IN

Requisition ID: 38811

Work Model:

Position Type:

Salary Range:

Location: INDIA - BENGALURU - BIRLASOFT OFFICE

Title: ServiceNow ITOM Architect-Subcon

Description:

Area(s) of responsibility

Skill: ServiceNow ITOM Archiect(Certificate Management & PKI)

Requirement Summary

Seeking a Senior ServiceNow ITOM Architect to lead the design and implementation of a Certificate Lifecycle Management (CLM) solution integrated with Microsoft PKI/ADCS.

Strong expertise in ITOM (Discovery, CMDB, Service Mapping) and experience with Certificate Management, PKI, or ADCS integrations are essential. The architect will own solution design, implementation governance, stakeholder engagement, and AMS knowledge transfer.

Key Responsibilities

Lead architecture and solution design for ServiceNow Certificate Lifecycle Management.
Design certificate discovery, inventory, tracking, and ownership processes.
Integrate ServiceNow with Microsoft ADCS and enterprise PKI platforms.
Define and implement certificate request, issuance, renewal, revocation, and expiry workflows.
Establish certificate-to-CMDB relationships and ownership models.
Drive CMDB governance, data quality, reconciliation, and operational standards.
Design dashboards, reporting, monitoring, and proactive certificate expiry notifications.
Conduct workshops with Security, IAM, Infrastructure, Cloud, and DevSecOps teams.
Define support processes, governance models, and technical documentation.
Provide implementation guidance and knowledge transfer to AMS/support teams.

Mandatory Skills

ServiceNow ITOM

8+ years of ServiceNow experience.
Strong expertise in:
- ITOM Discovery
- CMDB
- Service Mapping
- CSDM
- ITSM
- IntegrationHub
- Flow Designer
Experience leading enterprise-scale ServiceNow implementations.

Certificate Management & PKI

Experience working on Certificate Lifecycle Management initiatives.
Strong understanding of:
- PKI
- Certificate Authorities (CA)
- Certificate issuance and renewal
- Certificate revocation and expiry management
- Certificate governance and compliance

Microsoft ADCS

Experience with Microsoft Active Directory Certificate Services (ADCS).
Experience integrating ServiceNow with ADCS/PKI solutions using APIs and automation frameworks.

Architecture & Governance

Solution architecture and design expertise.
Stakeholder management and workshop facilitation.
Experience working with Security, IAM, Infrastructure, and Cloud teams.
Ability to independently lead design, implementation, and knowledge transfer activities.

Preferred Skills

ServiceNow Certificate Management implementation experience.
Event Management.
Cloud Discovery (Azure/AWS).
Vulnerability Response / Security Operations.
Experience in regulated enterprise environments.
Infrastructure and Cyber Security domain exposure.

Preferred Certifications

ServiceNow Certified System Administrator (CSA)
ServiceNow CIS – Discovery

Apply Now

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