Ch Customer success manager Jobs – 36 Open Jobs Today

Senior Customer Success Manager
Basware —Chandigarh
- Master's degree
- Analysis skills
- Bachelor's degree
Business Development & Operations Manager
Bykology —Chandigarh
- ₹36,500 - ₹42,500 a month
- Full-time
- Microsoft Excel
- Sales
- Master's degree
- Commuter assistance
Quick apply
13d
Sales and Business Development Manager
GetEthnic.com —Chandigarh, Chandigarh
- ₹60,000 - ₹80,000 a month
- Full-time
- Sales
- Business development
- In-person
Quick apply
Program Manager
ClearSpace —Chandigarh
- Full-time
- Business development
- Project management
- Organisational skills
Quick apply
Senior Product Manager, Product Management
Ensemble Health Partners India, Pvt Ltd —Chandigarh
- Full-time
- Remote
- Azure
- SQL
- Analysis skills
- Paid time off
Customer Success Manager
YuCollect —Chandigarh
- Full-time
- Travel
- Financial services
AI Product Manager
Uengage —Chandigarh, Chandigarh
- Full-time
- Databases
- Analysis skills
- Product management
Quick apply
4d
Territory Manager - Urban Mass Retail
Airtel India —Chandigarh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
CRO specialist
Re'equil India Private Limited —Chandigarh, Chandigarh
- ₹50,000 - ₹60,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- In-person
- Paid time off
- Paid sick time
Quick apply
Corporate Agency Manager - Key Alliances
HDFC Life —Chandigarh
- ₹4,00,000 a year
- Sales
- Communication skills
Branch Manager
Crossland Education & Careers —Chandigarh
- Sales
- Master's degree
- Bachelor's degree
Manager, Professional Services
Basware —Chandigarh
- Team management
- AI
- Leadership
Account Manager
CrossML —Chandigarh, Chandigarh
- Full-time
- Salesforce
- AI
- Internship
- Health insurance
- Paid time off
Business Development Manager- Infra & Networking
TD Synnex —Chandigarh
- Full-time
- Up to 50% travel
- English
- Master's degree
National Sales Manager
Sanrai Med India —Chandigarh
- Management
- Marketing
- Business Administration
GM Sales
consortiumm —Chandigarh
- ₹80,000 - ₹1,00,000 a month
- Full-time
- CRM software
- Sales
- Microsoft Office
Quick apply
Senior Sales Manager - Agency Sales
HDFC Life —Chandigarh
- ₹6,50,000 a year
Key Relationship Manager - Direct Sales
HDFC Life —Chandigarh
- ₹5,50,000 a year
- Sales
- Communication skills
Regional Sales Manager
Waypham India —Chandigarh
- English
- Supervising experience
- Communication skills
Business Development Manager - Retirement and Pension
HDFC Life —Chandigarh
- ₹4,00,000 a year

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Senior Customer Success Manager

Basware -
Chandigarh

Apply Now

Job details

Qualifications

Accounts payable
Master's degree
Analysis skills
Bachelor's degree
SaaS
Account management
Communication skills
Analytics

Full job description

The Basware Customer Success team is a global organization ensuring high-quality delivery and customer experience. Our Customer Success team works closely with our customers creating joint success plans, offering practical guidance to help customers achieve their goals, and allowing them to drive their business outcomes.

The team helps to demonstrate the return on investment and acts as a trusted advisor. It's not simply about making the customers content with our products or services, it's about ensuring they are delighted and getting the most out of what we offer.

The Customer Success team monitors adoption and health and focuses on helping customers use our products and services effectively. This approach is essential for retaining customers, increasing the value they get over time, and expanding their usage of our solutions. In a nutshell our Customer Success team ensures a healthy and mutually beneficial customer relationship.

Role Overview

The Basware Customer Success team is a global organization ensuring high-quality delivery and customer experience. As a Senior Customer Success Manager, you will play a critical role in managing large, strategic, and global accounts, driving measurable business outcomes, and delivering exceptional customer value.

You will act as a trusted advisor at a strategic level, working proactively with customers to define and execute success plans, demonstrate ROI, and maximize the value of Basware solutions. The focus is not only on satisfaction but on ensuring customers are highly successful, deeply adopted, and continuously expanding their usage.

Role Purpose

Own the success of strategic, high-value global customers, ensuring adoption and realization of business outcomes.
Act as a senior individual contributor, independently managing complex customer landscapes and influencing stakeholders at all levels.
Drive customer retention, renewals, expansion, and long-term partnerships through proactive engagement.
Serve as a thought leader and subject matter expert in SaaS, AP, and P2P processes.

Key Responsibilities

1. Strategic Customer Success Leadership

Develop and execute comprehensive success strategies for large, complex global accounts.
Create and manage high-impact success plans with clear business outcomes, KPIs, and measurable value.
Use Customer 360 data, health metrics, AI-driven insights, and playbooks to drive proactive actions.

2. Proactive Account Ownership (Strategic Accounts)

Act as the primary point of ownership for strategic accounts, ensuring alignment with executive stakeholders.
Build and maintain C-level relationships, influencing decision-making and long-term roadmap alignment.
Identify risks early and implement mitigation strategies proactively.

3. Adoption & Value Realization

Define and implement advanced adoption strategies tied to business value and ROI.
Continuously track adoption, usage trends, and ROI realization using data and dashboards.
Work closely with product, implementation, and support teams to optimize customer outcomes.

4. Customer Health Management

Own and evolve customer health scoring frameworks for strategic customers.
Use analytics, AI insights, and playbooks to drive continuous health improvement.
Provide data-driven recommendations to customers and internal stakeholders.

5. Renewal & Growth Leadership

Own renewal strategy and execution for strategic accounts.
Drive upsell and cross-sell opportunities aligned with customer business goals.
Lead commercial conversations confidently with senior stakeholders.

6. Global Collaboration & Leadership

Lead cross-functional collaboration across regions and global teams.
Act as a central coordinator across Basware to deliver seamless customer experience.
Mentor and coach junior CSMs and contribute to best practice development.

7. Innovation & AI-Driven Customer Success

Leverage AI tools and data-driven approaches to enhance customer insights, predict risks, and identify opportunities.
Contribute to evolving modern Customer Success practices and methodologies within the organization.

Skills & Requirements

Experience

5+ years of customer success, account management, or customer-facing SaaS experience.
Minimum 3 years managing global enterprise customers (mandatory).
Proven experience managing large, strategic, or complex accounts.
Strong experience in renewals, retention, and expansion revenue growth.
Experience working in a global matrix organization with distributed teams.
Demonstrated experience as a true individual contributor with high ownership.
Comfortable to work in US shift hours.

Domain & Technical Expertise

Strong experience in SaaS environment.
Deep knowledge of Accounts Payable (AP) and Purchase-to-Pay (P2P) processes.
Understanding of technology adoption and change management at enterprise scale.
Experience using AI, analytics, or automation tools to drive customer success outcomes.

Core Competencies

Highly proactive and strategic mindset.
Strong ability to engage with senior and executive stakeholders.
Excellent communication, presentation, and influencing skills.
Commercial acumen with confidence in negotiations and revenue discussions.
Strong analytical skills with ability to derive insights from dashboards and data.
Coaching and mentoring ability to elevate team performance.

Education

Bachelor’s or Master’s degree required.

We Drive Customer Value

We Take Ownership

We Are Bold

About the company

Basware is how the world’s best finance teams gain complete control of every invoice, every time. Our Intelligent Invoice Lifecycle Management Platform ensures end-to-end efficiency, compliance and control for all invoice transactions. Powered by the world’s most sophisticated invoice-centric AI – trained on over 2 billion invoices – Basware's Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:

We Drive Customer Value, We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.

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2025

Gartner Magic Quadrant Leader for Accounts Payable Applications. Basware and Deloitte create Center of Excellence

2024

Launch of World’s 1st AP-Powered GenAI

2023

Growth through acquisitions, Glantus and AP Matching

2022

Basware became a privately-held corporation in a go-private transaction led by software private equity firm Accel-KKR

2020

Recognized market leader, including Gartner Magic Quadrant. Global operations, 20+ offices worldwide

2012

Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2005

Launch of fully integrated Purchase-to-Pay solution suite

2000

Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992

Launch of first financial management software

1985

Basware founded in Finland

Apply Now

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customer success manager jobs in ch

Senior Customer Success Manager

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