Delhi Infrastructure specialist Jobs – 102 Open Jobs Today

Service Operations Specialist
SITA Switzerland Sarl —Delhi
- Full-time
- Remote
- Computer Science
- Analysis skills
- Bachelor's degree
- Work from home
Senior Service Operations Specialist
SITA Switzerland Sarl —Delhi
- Full-time
- Remote
- Computer Science
- Analysis skills
- Bachelor's degree
- Work from home
Human Resource Business Partner
Passionworkx —Pitampura, Delhi, Delhi
- ₹25,00,000 - ₹30,00,000 a year
- Full-time
- Human resources
- Recruiting
- APIs
Quick apply
12d
Maintenance Executive
Burgundy Brand Collective —Delhi
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- Hospitality
- Electrical experience
- Plumbing
- Health insurance
- Paid time off
Quick apply
3d
Associate Service Operations Specialist
SITA Switzerland Sarl —Delhi
- Full-time
- Remote
- Computer Science
- Bachelor's degree
- Computer networking
- Work from home
2d
Senior Life Cycle Engineer/ Expert/ Specialist
SITA Switzerland Sarl —Delhi
- Full-time
- Remote
- Computer Science
- Project management
- Bachelor's degree
- Work from home
Zoho Specialist
H & H Solar LLC —Delhi, Delhi
- Software troubleshooting
- Project management
- JavaScript
Quick apply
Socioeconomic Consultant
ERM Group —Delhi, Delhi
- Full-time
- Research
- Master's degree
- Bachelor's degree
AWS Email Marketing Specialist (SES Setup & Management)
Flashy International —Delhi, Delhi
- Part-time
- Remote
- AWS
- Scripting
- APIs
- Work from home
Manager Contracts & Compliance
Confluence Consultancy Services —New Friends Colony, Delhi, Delhi
- ₹40,000 - ₹55,000 a month
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Flexible schedule
Quick apply
Land Access Coordinator
ERM Group —Delhi, Delhi
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
IT Sales Consultant
XTRIBUTOR PRIME PRIVATE LIMITED —Delhi, Delhi
- ₹3,50,000 - ₹6,00,000 a month
- Full-time
- Azure
- Engineering
- Microsoft Office
- Paid time off
- Flexible schedule
Quick apply
Portfolio Management Specialist
Bentley Systems —Delhi
- Microsoft Word
- Civil engineering
- Microsoft Excel
Upcoming Need-Urban Planning & Development Specialist - Multiple Locations
ICF —New Delhi District, Delhi
- Full-time
- Master's degree
- AI
Upcoming Need- Monitoring, Evaluation & MIS Specialist- Multiple Locations
ICF —New Delhi District, Delhi
- Full-time
- Master's degree
- Project management
- AI
Cybersecurity Specialist Malware Defense Operation
ROHDE & SCHWARZ GmbH & Co. KG —Delhi, Delhi
- Online application
- Remote
- Computer Science
- English
- Windows
- Health insurance
Targeted Recruiting & Onboarding Specialist (Contractor)
Labelbox —Delhi, Delhi
- ₹570 - ₹760 a day
- Remote
- Recruiting
- AI
Talent Acquisition Specialist
ERM Group —Delhi, Delhi
- Full-time
- DevOps
- Analysis skills
- Human resources
Upcoming need- Climate Change & Climate Action Specialist- Multiple Location
ICF —New Delhi District, Delhi
- Full-time
- Doctoral degree
- Master's degree
- AI
Socioeconomic Senior Coordinator
ERM Group —Delhi, Delhi
- Full-time
- Research
- Master's degree
- Analysis skills

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infrastructure specialist jobs near delhi

Service Operations Specialist

SITA Switzerland Sarl
Delhi

Apply Now

Job details

Permanent | Full-time

Benefits

Work from home

Qualifications

FTP
BCS
SFTP
ITIL Certification
Computer Science
CCNP
CCNA
Electronics Engineering
Firewall
DHCP
Analysis skills
VoIP
Bachelor's degree
ITIL
Organisational skills
VMWare
SSH
Linux
Root cause analysis
Diploma
Communication skills
ESXi

Full job description

Overview:

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

PURPOSE

The L2 Voice Operations position is a key role within the Command Center, supporting SITA’s global IP Telephony, Unified Communications, and Collaboration products and services. The Command Center provides end-to-end support to a worldwide customer base, requiring high technical expertise to remain fully self-sufficient.

The primary focus is ensuring timely resolution of Level 2 incidents and implementing approved changes where applicable. As the specialist in IP Telephony, Unified Communications, and Collaboration, the role is also accountable for driving resolution of major incidents in crisis situations.

KEY RESPONSIBILITIES

Provide customers with professional, timely, and effective technical expertise for IP Telephony, Unified Communications, and Collaboration services.

Support or provision customer voice network changes on time, focusing on process improvement and first-time-right execution.

Own voice service incidents across complex topologies and apply a methodical problem-solving approach with escalation to suppliers as needed.

Implement change requests for Cisco, AudioCodes SBCs, and Genesys Cloud solutions.

Maintain an up-to-date customer voice topology database.

Actively contribute to process improvement and mapping within the ITIL framework.

Drive customer satisfaction by delivering high-quality support.

Understand complex integrations: Contact Center, IP-PBX, SIP, Voice Gateway, and network interconnection.

Support integrations with Cloud Service Providers (Genesys, Microsoft, etc.).

Qualifications:

EXPERIENCE

Bachelor’s degree in Computer Science, Data Communications, Engineering, or equivalent.

2+ years of operational experience in a 24x7 environment.

Certifications: CCNA/CCNP Collaboration, Networking (preferred).

Strong knowledge of Cisco ISR G2/G3 VG/CUBE.

Good knowledge of SIP, H.323, MGCP, SCCP, ISDN.

Experience with VMware ESXi and Cisco UCS-C servers.

Good knowledge of Genesys Cloud, Microsoft voice services, and Cisco Unified Communications.

Knowledge of Cisco switches, routers, and firewalls.

Basic to intermediate knowledge of Linux SSH, SFTP, TFTP, FTP, DHCP, NTP.

ITIL framework knowledge and operational best practices.

Strong customer-focused attitude, problem-solving, and root cause identification skills.

Excellent communication skills at all levels, both internally and externally.

Team-oriented with the ability to influence and drive common goals.

KNOWLEDGE & SKILLS

Expertise in IP Telephony, Unified Communications, and Collaboration platforms.

VoIP protocols: SIP, H.323, MGCP, SCCP, ISDN; advanced troubleshooting in mixed TDM/IP environments.

Customer service mindset: proactive ownership of incidents until resolution.

Ability to work in global 24x7 operations with rotating shifts.

Analytical and troubleshooting skills for complex voice, network, and UC issues with root cause analysis capability.

Collaboration skills with peers, management, customers, and third-party providers.

Experience with ITIL processes.

Capable of mentoring and onboarding new team members.

Strong organizational skills to manage incidents and changes effectively.

PROFESSION COMPETENCIES

IP Telephony, Unified Communications, and Collaboration concepts.

Voice & UC Infrastructure platforms (CUCM, CUBE, Genesys Cloud, AudioCodes SBCs).

Incident & Change Management processes (ITIL-based).

Strong technical communication skills for coordination with customers and suppliers.

CORE COMPETENCIES

Adhering to Principles & Values

Clear and Effective Communication

Customer Focus & Relationship Management

Problem Solving & Innovation

Impact & Influence in Major Incident Scenarios

Leading Execution in Crisis Mode

Results Orientation

Teamwork and Collaboration

EDUCATION & QUALIFICATIONS

Industry certifications: CCNA/CCNP Collaboration, CCNP Enterprise (preferred).

ITIL Foundation Certificate.
Bachelor’s degree or equivalent diploma/certificate in Computer Science, Electronic Engineering, or Telecommunications.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Apply Now

Refine Your Search

infrastructure specialist jobs in delhi

Service Operations Specialist

Senior Service Operations Specialist

Human Resource Business Partner

Maintenance Executive

Associate Service Operations Specialist

Senior Life Cycle Engineer/ Expert/ Specialist

Zoho Specialist

Socioeconomic Consultant

AWS Email Marketing Specialist (SES Setup & Management)

Manager Contracts & Compliance

Land Access Coordinator

IT Sales Consultant

Portfolio Management Specialist

Upcoming Need-Urban Planning & Development Specialist - Multiple Locations

Upcoming Need- Monitoring, Evaluation & MIS Specialist- Multiple Locations

Cybersecurity Specialist Malware Defense Operation

Targeted Recruiting & Onboarding Specialist (Contractor)

Talent Acquisition Specialist

Upcoming need- Climate Change & Climate Action Specialist- Multiple Location

Socioeconomic Senior Coordinator

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