Gurgaon Sector 17 Gurugram Haryana Customer success manager Jobs – 485 Open Jobs Today

Customer Success Manager
Antino Labs Private Limited —Gurugram, Haryana
- Full-time
- CRM software
- Salesforce
- Analysis skills
- Health insurance
- Flexible schedule
Quick apply
10d
Customer Success Manager
Bizfoc Business Solution Pvt Ltd —Hauz Khas, Delhi, Delhi
- ₹30,000 - ₹40,000 a month
- Full-time
- CRM software
- Customer service
- English
Quick apply
3d
Sr. Customer Success Manager
Ginni Systems Ltd. —Gurugram, Haryana
- CRM software
- ERP systems
- Analysis skills
- Health insurance
Quick apply
Key Account Manager (Customer Success)
Zippee —Gurugram, Haryana
- Analysis skills
- Communication skills
Quick apply
Customer Success Manager
Sage —Gurugram, Haryana
- Remote
- Microsoft Powerpoint
- Microsoft Word
- CRM software
1d
Senior Manager, Customer Success
Cvent —Gurugram, Haryana
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Success Manager Feedback excellence service provider
Skyleaf Consultants —Gurugram, Haryana
- ₹8,00,000 - ₹15,00,000 a year
- Full-time
- Project management
- Communication skills
Client Success Manager - India
Statista —Gurugram, Haryana
- Full-time
- Hybrid work
- English
- Agile
- Communication skills
- Health insurance
12d
Customer Service Manager (CSM)
Digital Paani —Gurugram, Haryana
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Service Head
Sunshine Workforce Solutions —Gurugram, Haryana
- ₹50,00,000 a year
- Full-time
- Customer service
- Engineering
- Bachelor's degree
Quick apply
Customer Success Executive
Bizfoc Business Solution Pvt Ltd —Hauz Khas, Delhi, Delhi
- ₹38,000 - ₹42,000 a month
- Full-time
- CRM software
- Customer service
- Bachelor's degree
Quick apply
2d
Manager, Commercial Excellence - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Microsoft Excel
- Finance
- Master's degree
Customer Success Manager L-2
eshopbox —Gurugram, Haryana
- Full-time
- Communication skills
Manager Customer Experience
FedEx AMEA —Gurugram, Haryana
- Full-time
- Analysis skills
- Presentation skills
- Leadership
Customer Success Manager
Farsight —Gurugram, Haryana
- Full-time
- English
- Master's degree
- Project management
Senior service manager
Alight —Gurugram, Haryana
- Management
- Analysis skills
- Communication skills
- Health insurance
- Paid sick time
Technical Customer Success Account Manager
Microsoft —Gurugram, Haryana
- Full-time
- Azure
- Master's degree
- AWS
International sales manager
Sunshine Workforce Solutions —Gurugram, Haryana
- ₹30,00,000 a year
- Full-time
- Marketing
- Engineering
- English
Quick apply
Program Manager - PMO (Junior)
Maruti Suzuki India Ltd —Gurugram, Haryana
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Senior Salesforce Administrator (6 months FTC)
Sedex —Gurugram, Haryana
- Remote
- Microsoft Outlook
- Salesforce
- Communication skills

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Customer Success Manager

Antino Labs Private Limited -
Gurugram, Haryana

Quick apply

Job details

Full-time
10 days ago

Benefits

Health insurance
Flexible schedule

Qualifications

CRM software
Salesforce
Upselling
Analysis skills
Bachelor's degree
Relationship management
Business Administration
HubSpot
Account management
Communication skills
Information Technology

Full job description

Job Description

As a Customer Success Manager for our IT Services business, you will be responsible for ensuring customer satisfaction, engagement, and retention throughout the client lifecycle. You will work closely with clients to understand their business goals, provide strategic guidance, and collaborate with internal teams to deliver exceptional customer experiences.

The ideal candidate should possess strong relationship management skills, excellent communication abilities, and a customer-first mindset. This role offers an opportunity to work with global clients and contribute directly to customer growth and long-term success.

Responsibilities

1. Client Onboarding and Relationship Management

Support and manage the onboarding process for new clients, ensuring a seamless transition from sales to delivery.
Build and maintain strong relationships with key stakeholders across client organizations.
Act as a trusted advisor and primary point of contact for assigned accounts.

2. Customer Engagement and Success Planning

Understand customer business objectives, challenges, and success metrics.
Develop customer success plans and ensure alignment between client goals and Antino's service offerings.
Conduct regular client check-ins and business reviews to drive engagement and satisfaction.

3. Account Management

Manage a portfolio of client accounts and maintain strong ongoing relationships.
Monitor account health and proactively identify risks and opportunities.
Ensure timely communication regarding project updates, service enhancements, and business outcomes.

4. Client Advocacy

Represent customer needs and feedback internally to ensure effective service delivery.
Collaborate with Delivery, Product, Engineering, and Sales teams to address customer requirements.
Drive customer-centric decision-making across internal stakeholders.

5. Product and Service Enablement

Educate customers on Antino's services, capabilities, and new offerings.
Conduct training sessions, workshops, and product walkthroughs when required.
Help clients maximize the value derived from Antino's solutions.

6. Renewal and Growth Management

Support contract renewals and ensure high customer retention.
Identify opportunities for account expansion, upselling, and cross-selling.
Work closely with business and sales teams to drive revenue growth within existing accounts.

7. Issue Resolution and Escalation Management

Coordinate with internal teams to resolve customer concerns in a timely manner.
Manage escalations effectively while maintaining strong customer relationships.
Ensure transparent communication throughout the issue-resolution process.

8. Performance Tracking and Reporting

Track customer success metrics such as customer satisfaction, retention, engagement, and account growth.
Prepare reports and insights for leadership teams highlighting customer trends and opportunities.
Maintain accurate records in CRM systems and account management tools.

Qualifications and Skills

Bachelor's degree in Business Administration, Information Technology, Marketing, or a related field.
2–4 years of experience in Customer Success, Account Management, Client Servicing, or Relationship Management within the IT Services, SaaS, or Technology industry.
Excellent verbal and written communication skills.
Strong stakeholder management and relationship-building abilities.
Ability to understand customer business needs and translate them into actionable solutions.
Strong problem-solving, analytical, and organizational skills.
Familiarity with CRM tools such as Salesforce, HubSpot, Zoho, or similar platforms is preferred.
Experience working with cross-functional teams in a fast-paced environment.
Results-driven mindset with a focus on customer retention, growth, and satisfaction.

Benefits

Competitive salary
Health insurance
Flexible work hours
Professional development opportunities
Friendly and collaborative work environment

Qualifications

Bachelor's degree in business administration, Information Technology, Marketing, or related field.
2–4 years of experience in Customer Success, Account Management, Client Servicing, or Relationship Management within the IT Services, SaaS, or Technology industry.
Excellent verbal and written communication skills.
Strong stakeholder management and relationship-building abilities.
Ability to understand customer business needs and translate them into actionable solutions.
Strong problem-solving, analytical, and organizational skills.
Familiarity with CRM tools such as Salesforce, HubSpot, Zoho, or similar platforms is preferred.
Experience working with cross-functional teams in a fast-paced environment.
Results-driven mindset with a focus on customer retention, growth, and satisfaction.

Quick apply

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Job Description

Responsibilities

1. Client Onboarding and Relationship Management

2. Customer Engagement and Success Planning

3. Account Management

4. Client Advocacy

5. Product and Service Enablement

6. Renewal and Growth Management

7. Issue Resolution and Escalation Management

8. Performance Tracking and Reporting

Qualifications and Skills

Benefits

Qualifications