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Head of Operations

FutureWagon -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

Microsoft Excel
ERP systems
Logistics
Master's degree
Analysis skills
Bachelor's degree
Supply chain management
Business Administration
MBA
Supply Chain Management
Communication skills

Full job description

Life at FutureWagon.

Growing a company and a career takes exceptional people with a high level of curiosity and creativity. We work tirelessly to turn innovations into profitable revenue streams for our partners. Whether you're developing a custom solution, designing product launch strategy or creating a completely new product, your role at FutureWagon will require problem solving, top notch service and a desire to learn. Ready to see what a FutureWagon career looks like?

Head of Operations

We are looking for an experienced and dynamic Head of Operations to lead and scale the operational backbone of our fast-growing D2C e-commerce brand. This role will oversee the entire operations function including supply chain, procurement, vendor management, production coordination, warehousing, fulfillment, and logistics. The ideal candidate is a strategic thinker with hands-on execution skills, capable of building efficient, scalable processes while ensuring exceptional customer experience and cost efficiency.

Key Responsibilities:

Operations Strategy & Leadership:
- Define and implement operational strategies to support growth and profitability.
- Align day-to-day operations with company goals, balancing efficiency, quality, and scalability.

Supply Chain & Procurement:
- Manage sourcing, procurement, and vendor relationships to ensure product quality, timely delivery, and cost optimization.
- Establish strong SLAs and performance tracking systems with suppliers and partners.

Inventory & Demand Planning:
- Build robust forecasting models to maintain optimal inventory levels.
- Reduce stockouts and slow-moving inventory through demand analysis and sales data tracking.

Warehousing & Fulfillment:
- Oversee warehouse operations to ensure efficient picking, packing, and dispatch.
- Manage 3PL relationships, warehouse performance metrics, and ensure 95%+ on-time dispatch.

Order Management & Logistics:
- Streamline order processing and delivery workflows for both website and marketplace channels.
- Ensure timely, accurate, and cost-efficient delivery across all regions.

Quality & Reverse Logistics:
- Develop SOPs for quality checks at every stage — production, warehousing, and dispatch.
- Implement smooth return and replacement processes to maintain customer satisfaction.

Technology & Automation:
- Lead adoption of ERP/WMS/OMS systems for integrated operations tracking.
- Drive automation and data-led decision-making across fulfillment and supply chain functions.

Team Development:
- Build and mentor a strong operations team across supply chain, logistics, and procurement.
- Foster a culture of ownership, accountability, and continuous improvement.

Finance & Cost Control:
- Monitor and control operational budgets, logistics costs, and working capital.
- Work closely with the finance team to forecast operational expenses and improve efficiency.

Performance Measurement:
- Track key metrics such as order fulfillment rate, delivery SLA adherence, inventory turnover, and cost per order.
- Present monthly reports to leadership with insights and recommendations for improvement.

Qualifications:

Bachelor's degree in Business Administration, Supply Chain Management, Operations, or a related field (MBA preferred).
2-5 years of experience in operations, logistics, or supply chain management, ideally within D2C, FMCG, or e-commerce sectors.
Proven ability to scale fulfillment operations and lead multi-city logistics functions.
Strong analytical mindset with hands-on experience in Excel, BI tools, or ERP systems.
Demonstrated success in vendor management, cost optimization, and process design.
Excellent leadership, communication, and cross-functional collaboration skills.
Comfortable working in a fast-paced startup environment with an ownership-driven mindset.

Job Location: Futurewagon Pvt Ltd, Bangalore (on-site)
Timings: 10 AM to 7 PM, Monday to Saturday

Email us your resume at: [email protected]

Apply Now

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