Ka Collection agent Jobs – 175 Open Jobs Today

Process Associate - Myntra
Shopemet Networks Private Limited —Shivaji Nagar, Bengaluru, Karnataka
- ₹2,00,000 - ₹3,50,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Health insurance
Quick apply
Office Executive - Founder's office
Astr Defence Private Limited —Hubli, Karnataka
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- English
- Business development
- Commuter assistance
Quick apply
3d
Workplace IT Specialist
PropertyGuru Pte Ltd —Bengaluru, Karnataka
- Full-time
- Microsoft Access
- Azure
- Windows
Security and Compliance Lead – AI Agents (Healthcare)
100MS —Bengaluru, Karnataka
- ₹50,00,000 - ₹80,00,000 a year
- Rotational shift
- Hybrid work
- Azure
- HIPAA
- Master's degree
- Health insurance
Quick apply
Key Account Manager - central sales
Siemens —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
Account Receivable Associate (6-Month Contract)
Dialpad —Bengaluru, Karnataka
- Microsoft Excel
- Salesforce
- AI
Quick apply
Client QA & Operations Analyst
Rifa AI —Bengaluru, Karnataka
- ₹8,00,000 - ₹15,00,000 a year
- Full-time
- Remote
- English
- AI
Quick apply
11d
Associate Agency Development Manager
AxisMaxlife —Karnataka
- Sales
Operations Executive
ACTIVE FREIGHT LOGISTICS PVT LTD —Konen Agrahar, Karnataka
- ₹16,000 - ₹18,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Conversation Quality Analyst
Bolna AI —Bengaluru, Karnataka
- Full-time
- English
- Master's degree
- SQL
Quick apply
4d
Agent Engineer
Rifa AI —Bengaluru, Karnataka
- ₹15,00,000 - ₹30,00,000 a year
- Full-time
- Remote
- Computer Science
- AI
- Communication skills
Quick apply
11d
Debt Recovery Agent
Mangal Mudra —Jayangar III Block, Bengaluru, Karnataka
- ₹8,545.39 - ₹25,000.00 a month
- Full-time
- Finance
- Bachelor's degree
- Travel
Quick apply
Senior Business Analyst
Finkraft.ai —Bangalore City, Bengaluru, Karnataka
- ₹19,06,401.40 - ₹30,00,029.66 a year
- Full-time
- SQL
- Bachelor's degree
- Scripting
Quick apply
Partner Operations Specialist
Wrike —Bengaluru, Karnataka
- Hybrid work
- Salesforce
- AI
- Health insurance
- Paid sick time
Quick apply
Capital Markets Services Associate
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Microsoft Office
- Analysis skills
Senior Associate , Treasures Bancassurance Specialist (Licensed) (RE0014)
DBS Bank —Bengaluru, Karnataka
- Full-time
- Master's degree
- Bachelor's degree
- MBA
2d
Accounts Receivable Executive - The Hoxton Bengaluru City
Ennismore —Bengaluru, Karnataka
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Office
Quick apply
Compensation Support Coordinator
Sirva —Bengaluru, Karnataka
- Microsoft Word
- Microsoft Excel
- Finance
4d
Java Technical Lead - RESTful API, Spring Boot
HCLTech —Bengaluru, Karnataka
- Microsoft Access
- Computer Science
- DevOps
Area Audit Manager - Bengaluru
Aditya Birla Group —Karnataka
- Management
8d

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Process Associate - Myntra

Shopemet Networks Private Limited
Shivaji Nagar, Bengaluru, Karnataka

Quick apply

Job details

Permanent | Fresher | Full-time
₹2,00,000 - ₹3,50,000 a year

Benefits

Provident Fund
Health insurance

Qualifications

Software troubleshooting
Customer service
Upselling
Malayalam
English
Tamil
Hindi

Full job description

1. Answering Inbound Customer Calls

Answering incoming customer calls is the primary responsibility of a call center employee at the entry level-position of inbound call centers. When receiving inbound calls, they must provide accurate information about a company’s offerings, answer questions from prospects or current customers, resolve basic issues, and manage account inquiries.

An inbound call center representative may also be responsible for processing orders and payments, resolving billing and payment issues, managing cancellations, shipping, refunds, returns, and warranties, and properly logging customer data after each customer interaction.

To efficiently handle the inbound call volume and deliver an exceptional customer service experience, they should know how to start and end a call, follow call scripts, put a customer on hold, and transfer a call when the customer’s issue needs escalation.

2. Managing Customer Complaints

A call center job requires agents to effectively manage complaints and deal with unhappy customers. Therefore, agents should be trained and equipped to solve customer problems quickly and efficiently and defuse conflicts before they turn into more challenging situations.

Agents must be able to demonstrate excellent listening skills, empathy, problem-solving, and properly apologize. They also should know how to seamlessly escalate the issue to higher-tier support if it cannot be resolved immediately, or if an agent doesn’t have the appropriate skill set or authority.

3. Troubleshooting and Follow-ups

In IT, tech, and SaaS companies, call center representatives can be involved in troubleshooting and resolving technical support issues customers may have with a company’s product or service. That can also include performing diagnostic tests, troubleshooting software installations, and assisting with setting up product features. Since complicated tech issues aren’t always resolved on the first contact, agents may also need to follow up with customers and update them on the progress of their queries.

4. Making Outbound Calls

In outbound call centers, agents initiate calls to leads, prospects, or customers, rather than accepting incoming calls. These calls can have specific purposes ranging from cold calling, telemarketing sales, and proactive support to scheduling appointments, gathering feedback, and conducting market research.

Lead generation and sales: Agents make large volumes of outbound calls to generate leads or sell a company’s products or services to existing clients.
Proactive customer service: Agents reach out to customers proactively to address existing or potential issues before they become bigger problems.
Conducting market research: Agents make outbound calls to conduct market research and gather insights about market trends and consumer preferences.
Collecting customer feedback: Agents can be responsible for calling up the customers to gather feedback about the products or services they purchased.
Appointment scheduling: Agents may call potential customers to schedule appointments and events with a business.
Debt collection: Agents call customers who have overdue payments to negotiate payment plans, collect debts, and resolve other financial disputes.

Most outbound call center operations and agent workflows can be optimized through call center dialing tools such as AI-powered auto dialers. Call center dialers automate the dialing process and enable agents to handle high outbound call volumes while increasing agent talk times and reducing agent idle times.

5. Up-Selling and Cross-Selling

Up-selling and cross-selling are also among the common call center duties. During customer service interactions, agents can encourage customers to purchase a higher-end version of a product or service they are already using (up-sell) or offer a related or complementary product or service (cross-sell). To do it efficiently, professionally, and in a non-intrusive way, agents should have deep product knowledge and be able to communicate its benefits to customers.

Note: Candidates who can speak English + Tamil/Hindi/Malayalam are only eligible to apply

Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹350,000.00 per year

Benefits:

Health insurance
Provident Fund

Experience:

BPO: 1 year (Preferred)

Language:

Hindi (Required)
English (Required)

Work Location: In person

Quick apply

Refine Your Search

collection agent jobs in ka

Process Associate - Myntra

Office Executive - Founder's office

Workplace IT Specialist

Security and Compliance Lead – AI Agents (Healthcare)

Key Account Manager - central sales

Account Receivable Associate (6-Month Contract)

Client QA & Operations Analyst

Associate Agency Development Manager

Operations Executive

Conversation Quality Analyst

Agent Engineer

Debt Recovery Agent

Senior Business Analyst

Partner Operations Specialist

Capital Markets Services Associate

Senior Associate , Treasures Bancassurance Specialist (Licensed) (RE0014)

Accounts Receivable Executive - The Hoxton Bengaluru City

Compensation Support Coordinator

Java Technical Lead - RESTful API, Spring Boot

Area Audit Manager - Bengaluru

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