Kengeri Satellite Town Karnataka Business systems analyst Jobs – 2759 Open Jobs Today

Sr. Analyst
Wipro Limited —Bengaluru, Karnataka
7d
Associate Analyst
Eurofins GSC IT DC —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
13d
Business Analyst
Cisco Systems —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Process Enginner (Banking)
The Alacer Group —Bengaluru, Karnataka
- ₹18,00,000 - ₹25,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick apply
5d
Global Banking & Markets Operations - Private Lending Operations - Analyst-Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
12d
Business Analyst - PeopleSoft
CGI —Bengaluru, Karnataka
- Full-time
- Computer Science
- Master's degree
- Analysis skills
Quick apply
Business Analyst
Cognizant —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Analyst
Information Age —Bengaluru, Karnataka
- ₹2,91,110.12 a year
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
Quick apply
Senior Finance Analyst
DigiRecruitx —Bangalore City, Bengaluru, Karnataka
- ₹20,00,000 - ₹40,00,000 a year
- Full-time
- Microsoft Excel
- B.Sc
- Salesforce
Quick apply
Assistant Manager - Strategy and Market Intelligence Analyst
Bosch Group —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Quick apply
Business Intelligence Analyst
Applied Materials —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Data analysis skills
- Work from home
Asset & Wealth Management Operations - XIG Ops Reconciliations - Analyst - Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Health insurance
11h
MIS Reporting Analyst
Aldaa —Yelahanka, Bengaluru, Karnataka
- ₹5,00,000 - ₹8,00,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
Quick apply
1d
Business Analyst
GetixHealth India —Bengaluru Urban District, Karnataka
- Microsoft Excel
- Databases
- SQL
Quick apply
Business Analyst
Toolyt —Bengaluru, Karnataka
- Full-time
- Computer Science
- Databases
- Analysis skills
Quick apply
Business Analyst
Thakral One —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Bachelor's degree
- Accounting
Quick apply
Business Analyst - Enterprise Performance Management (EPM)
Unison Group —Bengaluru, Karnataka
- Full-time
- Remote
- Oracle
- Finance
- SQL
Quick apply
Business Analyst
Kyndryl —Bengaluru, Karnataka
- Full-time
- Azure
- Data analysis skills
- Windows
FP&A Analyst
Lam Research —Bengaluru, Karnataka
- Remote
- ERP systems
- Finance
- Master's degree
Business Analyst
Varthana —Bengaluru, Karnataka
- Master's degree
- Analysis skills
- Bachelor's degree

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Sr. Analyst

Wipro Limited -
Bengaluru, Karnataka

Apply Now

Job details

7 days ago

Full job description

Job Title: Sr. Analyst
City: Bengaluru
State/Province: Karnataka
Posting Start Date: 8/26/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

͏
Do
Support process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Update own availability in the RAVE system to ensure productivity of the process
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLAÃ¢ÂÂs defined in the contract
Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot most occurring trends to prevent future problems
Maintain and update self-help documents for customers to speed up resolution time
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by complying with service agreements
͏
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
Assist clients with navigating around product menus and facilitate better understanding of product features
Troubleshoot all client queries in a user-friendly, courteous and professional manner
Maintain logs and records of all customer queries as per the standard procedures and guidelines
Accurately process and record all incoming call and email using the designated tracking software
Offer alternative solutions to clients (where appropriate) with the objective of retaining customersÃ¢ÂÂ and clientsÃ¢ÂÂ business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
͏
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Undertake product trainings to stay current with product features, changes and updates
Enroll in product specific and any other trainings per client requirements/recommendations
Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
Update job knowledge by participating in self learning opportunities and maintaining personal networks
͏
Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Mandatory Skills: Financial Planning & Analysis .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

Refine Your Search

business systems analyst jobs in kengeri satellite town karnataka

Sr. Analyst

Associate Analyst

Business Analyst

Process Enginner (Banking)

Global Banking & Markets Operations - Private Lending Operations - Analyst-Bengaluru

Business Analyst - PeopleSoft

Business Analyst

Analyst

Senior Finance Analyst

Assistant Manager - Strategy and Market Intelligence Analyst

Business Intelligence Analyst

Asset & Wealth Management Operations - XIG Ops Reconciliations - Analyst - Bengaluru

MIS Reporting Analyst

Business Analyst

Business Analyst

Business Analyst

Business Analyst - Enterprise Performance Management (EPM)

Business Analyst

FP&A Analyst

Business Analyst

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