Kolkata West Bengal Retail solutions Jobs – 127 Open Jobs Today

PE-Customer Service PR
Cognizant —Kolkata, West Bengal
- Weekend availability
- Remote
- Customer service
- Communication skills
- Work from home
4d
Salesperson
FlowEvra —Kolkata, West Bengal
- ₹15,000 a month
- Full-time
- Sales
- Business development
- Presentation skills
Quick apply
Interior Stylist , Home Furnishings Consultant
SKIPPER FURNISHINGS PVT. LTD —Park Street, Kolkata, West Bengal
- ₹20,000 - ₹25,000 a month
- Full-time
- AutoCAD
- Sales
- CAD
Quick apply
5d
Customer Service Agent
PTS Consulting Services —Kolkata, West Bengal
- Full-time
- Customer service
- English
- Continuous improvement
3d
Consultant - Front office Transformation
EY —Kolkata, West Bengal
- Microsoft Powerpoint
- Oracle
- Salesforce
- Health insurance
Operations Manager
Nexttus Services Pvt. Ltd —Kolkata, West Bengal
- ₹20,000 - ₹30,000 a month
- Email
- Microsoft Excel
- Business development
- In-person
Quick apply
9d
Marketing Manager / SaaS ERP Marketing
Primacy Infotech Pvt Ltd. —Kolkata, West Bengal
- ₹20,542.69 - ₹90,703.21 a month
- Full-time
- Sales
- ERP systems
- In-person
Quick apply
23h
Sales Manager-Kolkata
Transmarine Cargo Services Pvt Ltd —Kolkata, West Bengal
- ₹50,000.23 - ₹90,000.00 a month
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply
Inventory Management Executive
Rebonding Solutions —New Town, Kolkata, West Bengal
- ₹30,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Inventory control
- Inventory management
Quick apply
3d
Operations Executive / Assistant Manager - Event Management Company
PMS INNOVATION SOLUTIONS —Kolkata, West Bengal
- ₹15,000 - ₹25,000 a month
- Urgently hiring
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Cell phone reimbursement
Quick apply
Furniture Salesman/woman
VERRITAS FURNITURE PRIVATE LIMITED —Kolkata, West Bengal
- Up to ₹1,00,000 a month
- Full-time
- Sales
- Microsoft Office
- Computer skills
- Cell phone reimbursement
- Flexible schedule
Quick apply
Retail Store Manager
Knya —Bhawanipore, Kolkata, West Bengal
- ₹20,000 - ₹30,000 a month
- Full-time
- Inventory management
- Customer service
- Travel
Quick apply
6d
Front End Developer
PTS Consulting Services —Kolkata, West Bengal
- Full-time
- Computer Science
- Project management
- Bachelor's degree
3d
Business Manager
Specgraph India Pvt Ltd —Kolkata, West Bengal
- ₹30,000 - ₹40,000 a month
- Email
- Sales
- Customer service
- English
- Cell phone reimbursement
- Paid sick time
Quick apply
AGM - Mass Distribution
Vodafone Idea —Kolkata, West Bengal
- Microsoft Office
- Master's degree
- MBA
Associate Customer Service Manager
LetsTransport —Kolkata, West Bengal
- Full-time
- Customer service
Delivery Manager
Issac Technologies —Kolkata, West Bengal
- ₹10,00,000 - ₹12,00,000 a year
- Java
- Master's degree
- Bachelor's degree
Manager- Interior and Finishes, Kolkata
Turner & Townsend —Kolkata, West Bengal
- Full-time
- Management
- Project management
- Bachelor's degree
Quick apply
11d
Business Development & Growth Professional – Software Products | Full-Time / Freelance
SIMPLIED MANAGEMENT SOLUTIONS —Kolkata, West Bengal
- ₹15,000 - ₹35,000 a month
- Part-time
- Hybrid work
- Sales
- ERP systems
- Master's degree
- Cell phone reimbursement
- Work from home
Quick apply
8d
RBB-Current Account Relationship Manager
HDFC Bank —Kolkata, West Bengal
- Banking

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PE-Customer Service PR

Cognizant -
Kolkata, West Bengal

Apply Now

Job details

Full-time
4 days ago

Benefits

Work from home

Qualifications

Customer service
Communication skills
Order fulfilment

Full job description

Job Summary
This customer service professional role supports clients through remote channels resolving inquiries and issues while representing the brand with empathy and accuracy. The position involves rotational shifts in a work from home model requiring strong communication skills consistent follow through and timely escalation when needed. Experience in store operations is valued to enhance understanding of customer needs and business processes.

Responsibilities
Handle inbound and outbound customer interactions through phone chat or email while maintaining a calm professional presence and ensuring timely resolution of each query within agreed service levels.
Respond to product order and account related questions by analyzing customer information and system records and then providing clear accurate guidance that promotes trust and satisfaction.
Document every customer interaction in the service management systems with precise case notes that support future follow up quality audits and continuous improvement.
Resolve routine customer complaints by identifying root causes offering appropriate solutions and confirming closure so that repeat issues are minimized and customer confidence is reinforced.
Escalate complex technical or policy related cases to appropriate internal teams using structured handoff procedures to support fast resolution and reduce operational risk.
Collaborate with cross functional partners such as operations and quality teams to share recurring customer themes that can drive process enhancements and better service outcomes.
Utilize knowledge of store operations when applicable to explain order processing return handling and stock availability in a way that aligns with frontline retail practices and customer expectations.
Follow rotational shift schedules reliably including evenings and weekends when required while maintaining consistent performance and respecting regional time requirements.
Apply active listening and empathetic communication techniques during every interaction to reduce customer frustration and reinforce the company commitment to responsible and caring service.
Use available self service tools scripts and frequently asked questions to guide customers toward efficient solutions thereby reducing handling time and improving experience quality.
Monitor personal performance metrics such as first contact resolution handling time and customer satisfaction scores and use feedback to adjust behaviors for ongoing skill growth.
Adhere to all privacy security and compliance standards while working from home by following safe data handling practices and protecting customer information at all times.
Support the company mission to deliver accessible responsible digital services by providing consistent high quality remote assistance that strengthens community trust in the brand.

Qualifications
Bring experience in customer service roles ideally between one and two years that demonstrates strong communication empathy and resilience when dealing with diverse customer situations.
Show familiarity with store operations such as point of sale transactions returns and inventory awareness that helps connect customer requests with real world retail processes.
Possess solid skills in using customer service software ticketing tools and basic office applications enabling accurate logging research and follow up of customer cases.
Demonstrate capability to work effectively in a work from home environment by managing time maintaining focus and using collaboration tools to stay aligned with team objectives.
Exhibit comfort with rotational shifts and changing workloads while preserving service consistency and maintaining a positive results driven approach.
Display strong problem solving and critical thinking abilities that support quick identification of issues and selection of practical solutions that benefit both customers and the company.

Certifications Required
Preferred certifications include customer service or contact center credentials such as HDI Customer Service Representative or equivalent.

Apply Now

Refine Your Search

retail solutions jobs in kolkata west bengal

PE-Customer Service PR

Salesperson

Interior Stylist , Home Furnishings Consultant

Customer Service Agent

Consultant - Front office Transformation

Operations Manager

Marketing Manager / SaaS ERP Marketing

Sales Manager-Kolkata

Inventory Management Executive

Operations Executive / Assistant Manager - Event Management Company

Furniture Salesman/woman

Retail Store Manager

Front End Developer

Business Manager

AGM - Mass Distribution

Associate Customer Service Manager

Delivery Manager

Manager- Interior and Finishes, Kolkata

Business Development & Growth Professional – Software Products | Full-Time / Freelance

RBB-Current Account Relationship Manager

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