Kothanur Bengaluru Karnataka Call center representative Jobs – 37 Open Jobs Today

Process Associate - Myntra
Shopemet Networks Private Limited —Bommanahalli, Bengaluru, Karnataka
- ₹2,00,000 - ₹3,50,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Health insurance
Quick apply
Ea to Provost
Education Center Of Australia —Whitefield, Bengaluru, Karnataka
- ₹50,000 - ₹70,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Business Development Representative - Internship
Erino —HSR Layout Sector 2, Bengaluru, Karnataka
- ₹10,000 - ₹20,000 a month
- Full-time
- Sales
- English
- Bachelor's degree
Quick apply
11d
Customer Service Representative -Messaging
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
Inbound Sales Representative Associate-Voice
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
Inbound Sales Representative New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
CSA (Customer Service Associate)
Early jobs ai —HSR Layout, Bengaluru, Karnataka
- ₹18,000 - ₹25,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Commuter assistance
Quick apply
3d
Inside Sales Representative
Navikra Tech Solutions Pvt Ltd —Bangalore City, Bengaluru, Karnataka
- From ₹3,60,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Cell phone reimbursement
- Paid sick time
Quick apply
4d
Customer Service Representative (CSR)
MSI Services —Bengaluru, Karnataka
- Night shift
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Inside Sales Management Specialist
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
Customer Care Executive (CCE)
Accore Company —Bengaluru, Karnataka
- ₹17,000 - ₹20,000 a month
- Full-time
- English
- Bachelor's degree
- Computer skills
Quick apply
Inside Sales Representative - Bengaluru
GSAS Micro Systems —Bengaluru, Karnataka
- ₹5,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Sales
Customer Service Specialist I
Thermo Fisher Scientific —Bengaluru, Karnataka
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Sales Development Rep Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
Researcher I
HireRight —Bengaluru, Karnataka
- Full-time
- English
- Research
- Microsoft Office
Services Inside Sales Representative
Blue Yonder —Bengaluru, Karnataka
- Full-time
- Sales
- Salesforce
- English
Associate Sales Development Representative
Sigma Infosolutions —Bengaluru, Karnataka
- English
- Master's degree
- Bachelor's degree
Sales Development Representative/ Business Development Representative
Calpion —Bengaluru, Karnataka
- Email
- AutoCAD
- Sales
- Salesforce
12d
Inbound Sales Representative
Accenture —Bengaluru, Karnataka
- Full-time
- Sales
- Manufacturing
Associate - Call Center - Bengaluru - J.P. Tech Park - J Grades
TATA Capital —Bengaluru, Karnataka
- Full-time
- Sales
- Communication skills
- Negotiation

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Process Associate - Myntra

Shopemet Networks Private Limited
Bommanahalli, Bengaluru, Karnataka

Quick apply

Job details

Permanent | Fresher | Full-time
₹2,00,000 - ₹3,50,000 a year

Benefits

Provident Fund
Health insurance

Qualifications

Software troubleshooting
Customer service
Upselling
Malayalam
English
Tamil
Hindi

Full job description

1. Answering Inbound Customer Calls

Answering incoming customer calls is the primary responsibility of a call center employee at the entry level-position of inbound call centers. When receiving inbound calls, they must provide accurate information about a company’s offerings, answer questions from prospects or current customers, resolve basic issues, and manage account inquiries.

An inbound call center representative may also be responsible for processing orders and payments, resolving billing and payment issues, managing cancellations, shipping, refunds, returns, and warranties, and properly logging customer data after each customer interaction.

To efficiently handle the inbound call volume and deliver an exceptional customer service experience, they should know how to start and end a call, follow call scripts, put a customer on hold, and transfer a call when the customer’s issue needs escalation.

2. Managing Customer Complaints

A call center job requires agents to effectively manage complaints and deal with unhappy customers. Therefore, agents should be trained and equipped to solve customer problems quickly and efficiently and defuse conflicts before they turn into more challenging situations.

Agents must be able to demonstrate excellent listening skills, empathy, problem-solving, and properly apologize. They also should know how to seamlessly escalate the issue to higher-tier support if it cannot be resolved immediately, or if an agent doesn’t have the appropriate skill set or authority.

3. Troubleshooting and Follow-ups

In IT, tech, and SaaS companies, call center representatives can be involved in troubleshooting and resolving technical support issues customers may have with a company’s product or service. That can also include performing diagnostic tests, troubleshooting software installations, and assisting with setting up product features. Since complicated tech issues aren’t always resolved on the first contact, agents may also need to follow up with customers and update them on the progress of their queries.

4. Making Outbound Calls

In outbound call centers, agents initiate calls to leads, prospects, or customers, rather than accepting incoming calls. These calls can have specific purposes ranging from cold calling, telemarketing sales, and proactive support to scheduling appointments, gathering feedback, and conducting market research.

Lead generation and sales: Agents make large volumes of outbound calls to generate leads or sell a company’s products or services to existing clients.
Proactive customer service: Agents reach out to customers proactively to address existing or potential issues before they become bigger problems.
Conducting market research: Agents make outbound calls to conduct market research and gather insights about market trends and consumer preferences.
Collecting customer feedback: Agents can be responsible for calling up the customers to gather feedback about the products or services they purchased.
Appointment scheduling: Agents may call potential customers to schedule appointments and events with a business.
Debt collection: Agents call customers who have overdue payments to negotiate payment plans, collect debts, and resolve other financial disputes.

Most outbound call center operations and agent workflows can be optimized through call center dialing tools such as AI-powered auto dialers. Call center dialers automate the dialing process and enable agents to handle high outbound call volumes while increasing agent talk times and reducing agent idle times.

5. Up-Selling and Cross-Selling

Up-selling and cross-selling are also among the common call center duties. During customer service interactions, agents can encourage customers to purchase a higher-end version of a product or service they are already using (up-sell) or offer a related or complementary product or service (cross-sell). To do it efficiently, professionally, and in a non-intrusive way, agents should have deep product knowledge and be able to communicate its benefits to customers.

Note: Candidates who can speak English + Tamil/Hindi/Malayalam are only eligible to apply

Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹350,000.00 per year

Benefits:

Health insurance
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

call center representative jobs in kothanur bengaluru karnataka

Process Associate - Myntra

Ea to Provost

Business Development Representative - Internship

Customer Service Representative -Messaging

Inbound Sales Representative Associate-Voice

Inbound Sales Representative New Associate

CSA (Customer Service Associate)

Inside Sales Representative

Customer Service Representative (CSR)

Inside Sales Management Specialist

Customer Care Executive (CCE)

Inside Sales Representative - Bengaluru

Customer Service Specialist I

Sales Development Rep Senior Analyst

Researcher I

Services Inside Sales Representative

Associate Sales Development Representative

Sales Development Representative/ Business Development Representative

Inbound Sales Representative

Associate - Call Center - Bengaluru - J.P. Tech Park - J Grades

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