Madhya Pradesh Guest service supervisor Jobs – 32 Open Jobs Today

Front Office Manager - Courtyard by Marriott Gwalior
Marriott International, Inc —Gwalior, Madhya Pradesh
- Full-time
- No experience needed
- 12th Pass
- Front desk
2d
Asst. Front Office Supervisor
THE GRAND KASTURI HOTEL & RESORT —Bhopal, Madhya Pradesh
- ₹15,000 - ₹18,000 a month
- Weekend availability
- Microsoft Word
- Hospitality
- Microsoft Excel
- Food provided
Quick apply
Hotel Supervisor
Skillgenic —Mahalaxmi Nagar, Indore, Madhya Pradesh
- ₹15,000 - ₹20,000 a month
- Full-time
- Customer service
- Supervising experience
- Team management
Quick apply
Guest Service Supervisor
IHCL —Bhopal, Madhya Pradesh
Assistant Restaurant Manager / Restaurant Manager
CAARA INDIA —Indore, Madhya Pradesh
- Full-time
- Hospitality
- Microsoft Excel
- Customer service
- Health insurance
- Food provided
Quick apply
Front Office - Team Leader
Hilton —Jabalpur, Madhya Pradesh
- Weekend availability
- English
- Team management
- Guest services
- Flexible schedule
Assistant Manager - Credit
Marriott International, Inc —Indore, Madhya Pradesh
- Full-time
- No experience needed
- Finance
- Bachelor's degree
1d
Purchase Manager
Marriott International, Inc —Indore, Madhya Pradesh
- Full-time
- Finance
- Bachelor's degree
- Accounting
Loss Prevention Executive
Marriott International, Inc —Bhopal, Madhya Pradesh
- Full-time
- 12th Pass
- Supervising experience
13d
Food and Beverage Controller
Marriott International, Inc —Indore, Madhya Pradesh
- Full-time
- 12th Pass
- Supervising experience
F&B EXECUTIVE
Marriott International, Inc —Bhopal, Madhya Pradesh
- Full-time
- 12th Pass
- Supervising experience
5d
RESTAURANT MANAGER
Marriott International, Inc —Bhopal, Madhya Pradesh
- Full-time
- 12th Pass
- Restaurant
- Communication skills
5d
Training Executive
Marriott International, Inc —Indore, Madhya Pradesh
- Full-time
- Walk-in
- 12th Pass
- Supervising experience
6d
Loss Prevention Manager - Courtyard by Marriott Gwalior
Marriott International, Inc —Gwalior, Madhya Pradesh
- Full-time
- No experience needed
- 12th Pass
- Communication skills
2d
Assistant Manager - Housekeeping
IHCL —Bhopal, Madhya Pradesh
- Hospitality
- English
- Bachelor's degree
5d
Loss Prevention Associate
Marriott International, Inc —Indore, Madhya Pradesh
- Full-time
- 12th Pass
- Supervising experience
4d
Kitchen Support Expert Supervisor
Marriott International, Inc —Bhopal, Madhya Pradesh
- Full-time
- 12th Pass
- Supervising experience
6d
Income Auditor
Marriott International, Inc —Indore, Madhya Pradesh
- Full-time
- 12th Pass
- Supervising experience
BARTENDER/MIXOLOGIST
Marriott International, Inc —Bhopal, Madhya Pradesh
- Full-time
- Walk-in
- 12th Pass
- Supervising experience
5d
Engineering Executive-HVAC & Electricals
Marriott International, Inc —Bhopal, Madhya Pradesh
- Full-time
- Supervising experience

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Front Office Manager - Courtyard by Marriott Gwalior

Marriott International, Inc -
Gwalior, Madhya Pradesh

Apply Now

Job details

Full-time
2 days ago

Qualifications

Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26106324
Job CategoryRooms & Guest Services Operations
LocationMadhya Pradesh-47 Near Jai Gurudev Temple, Gwalior, Madhya Pradesh, India
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Responsible for administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest service supervisor jobs in madhya pradesh

Front Office Manager - Courtyard by Marriott Gwalior

Asst. Front Office Supervisor

Hotel Supervisor

Guest Service Supervisor

Assistant Restaurant Manager / Restaurant Manager

Front Office - Team Leader

Assistant Manager - Credit

Purchase Manager

Loss Prevention Executive

Food and Beverage Controller

F&B EXECUTIVE

RESTAURANT MANAGER

Training Executive

Loss Prevention Manager - Courtyard by Marriott Gwalior

Assistant Manager - Housekeeping

Loss Prevention Associate

Kitchen Support Expert Supervisor

Income Auditor

BARTENDER/MIXOLOGIST

Engineering Executive-HVAC & Electricals

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