Mira Road Mumbai Maharashtra Guest service agent Jobs – 6 Open Jobs Today

Guest Relationship Executive (GRE)
T Bhimjyani Realty —Thane, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Hospitality
- Sales
- Customer service
- Flexible schedule
Quick apply
Tour Operations Executive
Finest Journeys —Malad, Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- English
- Bachelor's degree
- Travel
Quick apply
Travel Consultant
Finest Journeys —Malad, Mumbai, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- English
- Bachelor's degree
- Travel
- Flexible schedule
Quick apply
7d
Assistant Front Office Manager
Majestic Court Sarovar Portico, Mahape —Ghansoli, Navi Mumbai, Maharashtra
- ₹35,000 - ₹45,000 a month
- Full-time
- Hospitality
- Customer service
- Front desk
- Paid time off
- Food provided
Quick apply
Holiday Consultant
Trip Jack Pvt Ltd —Mumbai, Maharashtra
- Bachelor's degree
- Communication skills
Quick apply
Sales Co-ordinator
Meluha The Fern Series by Marriott —Powai, Mumbai, Maharashtra
- ₹16,500 - ₹19,000 a month
- Full-time
- Hospitality
- Sales
- English
- Commuter assistance
- Food provided
Quick apply

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Guest Relationship Executive (GRE)

T Bhimjyani Realty
Thane, Maharashtra

Quick apply

Job details

Full-time
₹25,000 - ₹35,000 a month

Benefits

Provident Fund
Flexible schedule

Qualifications

Hospitality
Guest relations
Sales
Customer service
Hotel experience

Full job description

Designation: Guest Relationship Executive (GRE)
Department: Sales & Customer Experience
Location: Project Site / Sales Office
Salary: ₹25,000 – ₹35,000 per month (depending on experience and skills)
Experience: 1–3 Years

Distribution of Work Responsibilities:

1. Primary Reception Duties:

- Greeting visitors and clients warmly and professionally.

- Answering phone calls promptly and directing them to the appropriate person or department.

- Managing the reception area to ensure it is tidy and presentable at all times.

- Handling incoming and outgoing mail and courier deliveries.

2. Client Relationship Management:

- Scheduling appointments for clients with sales agents.

- Maintaining a database of client interactions and inquiries for follow-up purposes.

3. Visitor Coordination:

- Managing visitor sign-ins and ensuring security protocols are followed.

- Directing visitors to meeting rooms or sales agents as required.

- Ensuring visitors receive any necessary refreshments or amenities during their visit.

Key Result Areas (KRAs):

Guest Relations Executive 1:

1. Customer Service Excellence:

- Maintain a high level of professionalism and hospitality in all client interactions.

- Achieve a customer satisfaction rating of at least 90% based on feedback surveys.

- Maintain visitor entries in the register

- Submit photocopies of visit/revisit forms to respective head.

2. Efficient Reception Management:

- Answer 100% of incoming calls within three rings and direct them accurately.

- Ensure the reception area is neat and organized throughout the day.

3. Forms to Clients

- Ensure all clients fill visit and re visit forms and maintain the form data

Guest Relations Executive 2:

1. Client Relationship Management:

- Maintain a database of client interactions with accurate and updated information.

2. Visitor Coordination:

- Ensure all visitors sign in correctly and adhere to office security protocols.

- Coordinate with sales agents to facilitate seamless client meetings.

3. Attend Booked Clients

- Receive and submit cheques, NOC, Agreement, or any other relevant document related to the flat/unit from the already booked clients.

- Ensure to submit all documents within the same day to the concerned department i.e. CRM

Performance Metrics:

- Timeliness: Percentage of calls answered within three rings.

- Client Satisfaction: Feedback ratings and testimonials from clients.

Regular performance reviews and feedback sessions can help in adjusting these responsibilities based on evolving needs and performance outcomes.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Flexible schedule
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in mira road mumbai maharashtra

Guest Relationship Executive (GRE)

Tour Operations Executive

Travel Consultant

Assistant Front Office Manager

Holiday Consultant

Sales Co-ordinator

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