Mumbai Central Mumbai Maharashtra Customer service team lead Jobs – 2420 Open Jobs Today

Customer Relationship Manager
ReachIvy.com —Mumbai District, Maharashtra
- ₹25,000 - ₹60,000 a month
- Full-time
- Business development
- In-person
- Communication skills
Quick apply
1d
Area Operations Manager
Good Flippin Burger —Mumbai District, Maharashtra
- ₹60,000 - ₹70,000 a month
- Full-time
- Hospitality
- Microsoft Office
- Bachelor's degree
Quick apply
2d
CRM Head - Mandate, ICP (10+ yrs Exp - Mumbai)
Headstrong HR Consulting Services —Lower Parel, Mumbai, Maharashtra
- ₹40,00,000 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
Quick apply
1d
Chief Operations Officer From Jewellery only
Nornament Designers Pvt Ltd —Charni Road, Mumbai, Maharashtra
- ₹60,000 - ₹80,000 a month
- Full-time
- Project management
- In-person
- Leadership
Quick apply
Clinic Manager
The Bombay skin clinic —Lower Parel, Mumbai, Maharashtra
- ₹3,50,000 - ₹6,00,000 a year
- Full-time
- Sales
- Customer service
- Team management
- Paid time off
- Paid sick time
Quick apply
1d
Customer Support & Inside Sales Team Lead
Altruist Fostering Services —Mumbai District, Maharashtra
- Up to ₹12,00,000 a year
- Full-time
- Sales
- Salesforce
- Business development
Quick apply
5d
Client Engagement Manager
P.E. Analytics —Mumbai District, Maharashtra
- ₹10,00,000 - ₹18,00,000 a year
- Full-time
- Customer service
- Business development
- In-person
- Work from home
Quick apply
5d
Partner Manager – Platinum
Joan Technologies —Mumbai District, Maharashtra
- ₹8,00,000 - ₹12,00,000 a year
- Full-time
- Sales
- Master's degree
- Bachelor's degree
- Paid time off
Quick apply
3d
Team Leader – Consumer Finance
SolarSquare Energy Pvt Ltd —Mumbai District, Maharashtra
- ₹5,00,000 - ₹8,00,000 a year
- Full-time
- Microsoft Excel
- Finance
- Master's degree
- Flexible schedule
Quick apply
2d
Head Operations - Property Management Services (PMS)
Crest Property Solutions —Lower Parel, Mumbai, Maharashtra
- ₹2,90,000 a month
- Full-time
- Hospitality
- Master's degree
- Analysis skills
Team Lead
Coppergate Consultants Private Limited —Turbhe, Mumbai, Maharashtra
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Customer service
- Bachelor's degree
- In-person
Quick apply
8d
Marketplace Operations Executive
PYNT E-Commerce Ventures Private Limited —Mumbai District, Maharashtra
- ₹6,00,000 - ₹9,00,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Master's degree
Quick apply
1d
Customer Service Executive
Dexterous Incorporation. —Lower Parel, Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Sales
- Customer service
- English
- Health insurance
- Cell phone reimbursement
Quick apply
5d
Customer Success Executive
YES Germany Mumbai —Andheri, Mumbai, Maharashtra
- ₹2,40,000 - ₹3,60,000 a year
- Full-time
- CRM software
- Customer service
- English
Quick apply
Content & Communications Lead
Illumine Knowledge Resources Pvt Ltd —Mumbai District, Maharashtra
- ₹7,50,000 - ₹12,00,000 a year
- Full-time
- Research
- In-person
- Marketing
- Paid time off
- Paid sick time
Quick apply
18h
Manager, Travel Experience (Mumbai - Remote)
Navan —Mumbai, Maharashtra
- Remote
- Management
- Salesforce
- Analysis skills
6d
Senior Service Executive – Service Operations
Podium systems Pvt. Ltd —Mumbai District, Maharashtra
- ₹12,50,000 a year
- Full-time
- Customer service
- Microsoft Office
- Presentation skills
Quick apply
Business Account Manager
Hiring Mavericks —Mumbai District, Maharashtra
- ₹5,00,000 - ₹10,00,000 a year
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
22h
Sales Manager
Orbitouch Outsourcing Private Limited —Mumbai District, Maharashtra
- ₹9,00,000 - ₹12,00,000 a year
- Urgently hiring
- CRM software
- Microsoft Office
- Business development
- Cell phone reimbursement
Quick apply
3d
Country Head
Oxford International Education Group —Mumbai, Maharashtra
- Full-time
- Sales
- Customer service
- English
Quick apply

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Customer Relationship Manager

ReachIvy.com
Mumbai District, Maharashtra

Quick apply

Job details

Full-time
₹25,000 - ₹60,000 a month
1 day ago

Qualifications

Upselling
Business development
B2B sales
Relationship management
Product demos
Communication skills

Full job description

Job Description – Relationship Manager (Schools & Institutional Partnerships)

Location: Mumbai
Experience: 3–10 years
Employment Type: Full-time
Function: Client Success / Institutional Partnerships / Business Development

About HelloIvy.ai

HelloIvy.ai is an AI-powered career and higher-education guidance platform designed by ReachIvy.com to help schools, counselors, students and families navigate career discovery, profile building, university selection, applications and the broader higher-education journey.

We are building a technology-led platform that combines AI with the expertise and data of ReachIvy.com, a leading education and admissions advisory firm.

As a Relationship Manager – Schools & Institutional Partnerships, you will be responsible for managing and growing relationships with individuals, schools and colleges that are onboarded onto HelloIvy.ai.

Your role will sit at the intersection of Client Success, Relationship Management, Product Adoption and Business Development.

You will ensure that our institutional partners are actively using the platform, counselors understand how to leverage it, students derive value from it, and school leadership sees HelloIvy.ai as a long-term strategic partner.

At the same time, you will identify opportunities to deepen existing relationships, generate referrals and contribute to acquiring new institutional clients.

Key Responsibilities

1. Manage Existing School & College Relationships

Act as the primary relationship point of contact for assigned schools and colleges.
Build strong, long-term relationships with school leadership, principals, career counselors, coordinators and other key stakeholders.
Understand each institution's objectives, challenges and student-career guidance requirements.
Conduct regular check-ins, review meetings and relationship-building conversations.
Ensure partners receive timely support and have a positive experience with HelloIvy.ai.
Develop a strong understanding of each client's account, usage, needs and potential for expansion.

2. Drive Platform Adoption & Engagement

Lead the onboarding and activation process for new institutional clients.
Work closely with school counselors and administrators to ensure they understand the platform and its capabilities.
Drive regular usage of HelloIvy.ai among counselors and students.
Conduct product demonstrations, training sessions and orientation workshops.
Monitor engagement and proactively identify accounts where adoption is low.
Work with the internal product and technology teams to communicate client feedback and resolve issues.
Gather testimonials, success stories and case studies from successful school implementations.

3. Client Success & Retention

Own client satisfaction and relationship health for assigned accounts.
Establish regular reporting and review mechanisms with schools.
Track key metrics such as student registrations, counselor usage, engagement and feature adoption.
Identify potential client concerns before they become escalations.
Coordinate with internal teams to resolve client issues quickly.
Ensure renewals and long-term retention of institutional accounts.

4. Account Growth & Upselling

Identify opportunities to expand HelloIvy.ai within existing institutions.
Introduce clients to additional features, modules and services relevant to their requirements.
Identify opportunities for additional student cohorts, grades, campuses or departments.
Generate referrals from existing school and college partners.
Work towards increasing revenue and lifetime value from existing accounts.

5. New Client Development

Build relationships with prospective schools and colleges.
Generate leads through networking, referrals, events, conferences, school visits and outbound outreach.
Conduct discovery conversations with school leadership and counselors to understand their requirements.
Present and demonstrate HelloIvy.ai to prospective institutional clients.
Work with the sales/business team to move qualified prospects through the sales pipeline.
Maintain accurate records of leads, conversations, opportunities and follow-ups in the CRM.

6. School Community & Partnership Building

Represent HelloIvy.ai at school events, education conferences, counselor meets and other relevant forums.
Develop relationships with influential counselors, educators and school decision-makers.
Build a strong institutional network that can contribute to both client retention and new business.
Identify opportunities for webinars, workshops, career sessions and other engagement initiatives with partner schools.

7. Voice of the Customer

Become the bridge between schools and the HelloIvy.ai product team.
Collect structured feedback from counselors, students and school leadership.
Identify recurring client pain points and product requirements.
Share actionable insights with the product and leadership teams.
Help prioritize improvements based on actual customer needs.

Essential Skills

We are looking for someone who is relationship-oriented, commercially minded and highly proactive.

3–10 years of experience in relationship management, customer success, B2B sales, institutional sales, education consulting or partnerships.
Excellent verbal and written communication skills.
Strong interpersonal and relationship-building abilities.
Comfortable interacting with principals, school leadership, counselors and senior stakeholders.
Strong presentation and demonstration skills.
Ability to understand a technology product and explain it simply to non-technical users.
Strong follow-up and execution skills.
Comfortable working with targets and measurable KPIs.
Good CRM and reporting discipline.
Ability to work independently in a fast-growing startup environment.

Preferred Background

Experience in any of the following would be a strong advantage:

EdTech
Education consulting
School partnerships
Career counseling
B2B SaaS
Customer success
Institutional sales
Higher education
International education/admissions
School counselor relationships

Why Join HelloIvy.ai?

Work at the intersection of AI, Education and Career Guidance.
Be part of an early-stage product with significant opportunity to shape its growth.
Work closely with the founding team and senior leadership.
Build relationships with leading schools and educational institutions.
Have direct influence on product development through customer feedback.
Opportunity to grow into a Head of Client Success / Institutional Partnerships / Business Development role as the company scales.

Compensation

Competitive fixed compensation + performance-linked incentives, based on experience and profile.

Pay: ₹25,000.00 - ₹60,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in mumbai central mumbai maharashtra

Customer Relationship Manager

Area Operations Manager

CRM Head - Mandate, ICP (10+ yrs Exp - Mumbai)

Chief Operations Officer From Jewellery only

Clinic Manager

Customer Support & Inside Sales Team Lead

Client Engagement Manager

Partner Manager – Platinum

Team Leader – Consumer Finance

Head Operations - Property Management Services (PMS)

Team Lead

Marketplace Operations Executive

Customer Service Executive

Customer Success Executive

Content & Communications Lead

Manager, Travel Experience (Mumbai - Remote)

Senior Service Executive – Service Operations

Business Account Manager

Sales Manager

Country Head

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