Mumbai Maharashtra Crm Jobs – 2512 Open Jobs Today

Associate- Consumer Services
Experian Information Solutions —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Health insurance
CRM Executive
Zyax Chem Private Limited —Mumbai, Maharashtra
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
CRM Team lead
Shakti Group —Thane, Maharashtra
- ₹7,00,000 - ₹8,00,000 a year
- Full-time
- CRM software
- Master's degree
- Bachelor's degree
- Flexible schedule
Quick apply
1d
Executive CRM
Larsen & Toubro —Mumbai, Maharashtra
- Master's degree
- Data entry
- MBA
Associate- Consumer Services
Experian —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Health insurance
Quick apply
Junior CRM Executive
DELTA GROUP —CBD Belapur, Navi Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
7d
CRM Executive
SHREE DIAMOND —Mumbai, Maharashtra
- ₹35,000 - ₹40,000 a month
- Full-time
- Customer service
- Administrative experience
- Bachelor's degree
Quick apply
Sales Coordinator & CRM
Zyax Chem Private Limited —Mumbai, Maharashtra
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
CRM Manager (Jewellery Industry)
Trident HRM Services Pvt Ltd —Mumbai, Maharashtra
- ₹15,00,000 - ₹20,00,000 a year
- Full-time
- CRM software
- Sales
- Business development
Quick apply
CRM Executive
Builder at Andheri —Andheri, Mumbai, Maharashtra
- ₹40,000 - ₹50,000 a month
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Paid time off
- Paid sick time
Quick apply
8d
Customer Relationship Manager (CRM)
Axiona Health —Andheri East, Mumbai, Maharashtra
- Up to ₹40,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick apply
14d
Assistant Manager CRM
Larsen & Toubro —Powai, Mumbai, Maharashtra
- Master's degree
- Bachelor's degree
- Data entry
CRM Implementation & Automation Specialist
Social Recruit —Mumbai District, Maharashtra
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- Hospitality
- Salesforce
- Analysis skills
- Health insurance
Quick apply
Team Leader Helpdesk
SRSG Broadcast India Pvt. Ltd. —Goregaon East, Mumbai, Maharashtra
- Up to ₹7,50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- 12th Pass
- Health insurance
- Cell phone reimbursement
Quick apply
MIS Executive
Pepperfry —Vikhroli, Mumbai, Maharashtra
- ₹30,000 - ₹37,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
CRM Executive
Recruit Advisor —Andheri West, Mumbai, Maharashtra
- Full-time
- Customer service
- Bachelor's degree
- Office experience
Quick apply
CRM & Automation Executive
Physique57 India —Kemps Corner, Mumbai, Maharashtra
- ₹6,00,000 - ₹9,00,000 a year
- Full-time
- Salesforce
- JavaScript
- APIs
- Health insurance
- Paid time off
Quick apply
CRM Executive
Pranav Constructions —Goregaon, Mumbai, Maharashtra
- Microsoft Office
- Communication skills
CRM MIS
Ajmera Group —Mumbai, Maharashtra
CRM Manager (Cosmetic Brand)-Lower Parel
Pink Sky HR Services —Lower Parel, Mumbai, Maharashtra
- ₹5,00,000 - ₹8,00,000 a month
- Microsoft Excel
- In-person
- Communication skills
Quick apply

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Associate- Consumer Services

Experian Information Solutions -
Mumbai, Maharashtra

Apply Now

Job details

Permanent | Full-time

Benefits

Health insurance

Qualifications

Microsoft Powerpoint
Microsoft Excel
Customer service
Analysis skills
Bachelor's degree
Customer support
Business Administration
Communication skills
Banking

Full job description

Role Overview

Job description

Job Summary

The Customer Support Analyst – Grievances is responsible for managing, investigating, and resolving customer complaints and escalations within defined service levels and regulatory guidelines. The role involves root cause analysis, stakeholder coordination, complaint trend monitoring, and ensuring a superior customer experience through timely and effective grievance resolution.

Key Responsibilities Complaint Management

Receive, review, and investigate customer grievances received through various channels such as email, call center, social media, regulatory bodies, and customer portals.
Ensure timely acknowledgment, tracking, and closure of complaints as per defined TATs.
Maintain accurate records of customer interactions and resolutions in CRM systems.
Escalate critical or sensitive complaints to relevant stakeholders and management.

Investigation & Resolution

Conduct thorough analysis of customer complaints and gather facts from internal systems and teams.
Coordinate with operations, billing, technology, sales, and other departments to identify root causes.
Provide appropriate, customer-centric resolutions while adhering to company policies and regulatory requirements.
Draft clear and professional responses for customers and regulatory authorities.

Regulatory & Compliance Support

Ensure grievance handling complies with applicable regulatory and internal guidelines.
Support responses to complaints received through ombudsman, consumer forums, regulatory bodies, or nodal channels.
Maintain complaint documentation and audit readiness.

Reporting & Analytics

Analyze complaint trends, recurring issues, and customer pain points.
Prepare periodic MIS reports and dashboards on grievance performance metrics.
Identify opportunities for process improvement and reduction of complaint volumes.
Track key metrics such as complaint aging, resolution TAT, first-contact resolution, and customer satisfaction.

Process Improvement

Recommend corrective and preventive actions based on complaint insights.
Participate in process reviews and quality improvement initiatives.
Work closely with cross-functional teams to drive root-cause elimination and service enhancements.

Customer Experience Enhancement

Ensure all customer interactions are professional, empathetic, and solution-oriented.
Act as a customer advocate and drive resolution of complex issues.
Contribute to improving customer satisfaction and retention.

Required Qualifications

Bachelor's degree in Business Administration, Commerce, Management, or related field.
2–5 years of experience in customer support, grievance handling, complaint management, or customer service operations.
Experience in telecom, banking, financial services, insurance, e-commerce, or customer-centric industries is preferred.

Required Skills & Competencies Technical Skills

Knowledge of CRM and complaint management systems.
Strong analytical and problem-solving abilities.
Proficiency in MS Excel, PowerPoint, and reporting tools.
Understanding of customer service KPIs and grievance management processes.

Behavioral Skills

Excellent verbal and written communication skills.
Strong customer orientation and empathy.
Ability to manage escalations and difficult customer situations.
Attention to detail and accuracy.
Strong stakeholder management and collaboration skills.
Ability to work under pressure and manage multiple priorities.

Experience and Skills

Qualifications

Any Graduate

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Apply Now

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crm jobs in mumbai maharashtra

Associate- Consumer Services

CRM Executive

CRM Team lead

Executive CRM

Associate- Consumer Services

Junior CRM Executive

CRM Executive

Sales Coordinator & CRM

CRM Manager (Jewellery Industry)

CRM Executive

Customer Relationship Manager (CRM)

Assistant Manager CRM

CRM Implementation & Automation Specialist

Team Leader Helpdesk

MIS Executive

CRM Executive

CRM & Automation Executive

CRM Executive

CRM MIS

CRM Manager (Cosmetic Brand)-Lower Parel

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