Nanganallur Chennai Tamil Nadu Customer success specialist Jobs – 205 Open Jobs Today

Customer Success Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- Microsoft Outlook
- Sales
- Microsoft Office
Customer Success Manager- US Clients
Hudson Manpower —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- English
- Bachelor's degree
Quick apply
L3 Application Support Specialist
ISS —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Computer Science
- DevOps
Customer Support Specialist - UK Voice
GNB Property —T Nagar, Chennai, Tamil Nadu
- ₹30,000 - ₹50,000 a month
- Full-time
- English
- Master's degree
- Project management
- Food provided
Quick apply
14d
Business Risk Specialist - Mortgage Servicing, Quality Testing
U.S. Bank National Association —Chennai, Tamil Nadu
- Full-time
- Project management
- Bachelor's degree
- Communication skills
Customer Success Specialist
Cavintek Software —Chennai, Tamil Nadu
- Software troubleshooting
- English
- Communication skills
Specialist - Customer Success (EX - Enterprise) North America
Freshworks —Chennai, Tamil Nadu
- ₹0 a year
- Full-time
- Computer Science
- Bachelor's degree
- Communication skills
Quick apply
1d
Customer Success Specialist
TD Synnex —Chennai, Tamil Nadu
- Full-time
- Spanish
- ERP systems
- Analysis skills
Customer Support Specialist / Application DBA
Aria Systems —Chennai, Tamil Nadu
- Weekend availability
- Hybrid work
- Computer Science
- Customer service
- Databases
Quick apply
Validation Specialist I
Sectigo —Chennai, Tamil Nadu
- ₹4,20,000 - ₹4,70,000 a year
- Full-time
- Word processing
- Computer literacy
- Windows
Quick apply
Billing Specialist
Sectigo —Chennai, Tamil Nadu
- ₹6,00,000 - ₹7,00,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
2d
Zoho CRM Specialist
Knack Consulting Services Pvt Ltd —Chennai, Tamil Nadu
- Computer science
- Bachelor's degree
- APIs
Quick apply
Specialist, Business Development
Konecranes —Chennai, Tamil Nadu
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Quick apply
Lead Generation Specialist
we are hiring —Chennai, Tamil Nadu
- Up to ₹15,00,000 a year
- Full-time
- CRM software
- Sales
- English
Quick apply
Internal Technical Content Specialist, CS Global Office
Denodo —Chennai, Tamil Nadu
- Computer Science
- B.Sc
- Windows
Transport & Logistics Specialist
Hitachi —Chennai, Tamil Nadu
- Full-time
- English
- Microsoft Office
- Analysis skills
Software Testing
Gritsys Technologies —Palavanthangal, Chennai, Tamil Nadu
- ₹10,000 - ₹30,000 a month
- Full-time
- Java
- Bachelor's degree
- Agile
Quick apply
2d
Solution Consultant Specialist
Congruent Solutions —Chennai, Tamil Nadu
- Master's degree
- Project management
- Presentation skills
Director, Customer Success
Appian Corporation —Chennai, Tamil Nadu
- Management
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
Pricing Specialist
Crane Worldwide Logistics India Pvt Ltd —Chennai, Tamil Nadu
- Microsoft Excel
- Microsoft Office
- Analysis skills
9d

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Customer Success Specialist

Maersk -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Qualifications

Sales support
Microsoft Outlook
Sales
Microsoft Office
Bachelor's degree
Customer support
Communication skills

Full job description

Responsible for developing customer relationships that promote retention and loyalty. They will support and work together with the Area Sales/other functions in service centers (GSC) Team to ensure that assigned customers achieve their expected business outcomes with Maersk solutions.

Job Description

At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Key Responsibilities

Ensures Client Managers are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk

Continually assess customer progress toward states goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship.
Quickly resolve customer challenges by leveraging resources from across the company as needed.
Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment.
Manage the ocean & logistics contract renewals / tender handling by leveraging resources from across the company as needed.
Timely contract renewals & contract management
Working closely with front line sales for account planning, goal setting and marketing strategies.
Communicates service or rate changes to assigned accounts.
Responsibility to carry out other various sales support tasks and commercial activities from start to finish.
Assist management with day to day needs of the team.
Assist the team with special projects and training activities.
Assist the team with reporting activities.
Assist managers with escalations and disputes.
Act as back-up for other Senior Customer Success Partners and Customer Success Manager when absent.
Responsible for escalating situations to management on a timely basis.
Handling a high-caliber client base of mostly top volume customers.
Be a strong role-model for “what good looks like” to others on the team
Actively support implementation of local and global initiatives.
Drive and support functional transformation efforts.
Drive commercial actions and awareness within own team and with colleagues across functions and countries.

Accountabilities

Customer NPS
Contract Compliance
Invoice quality
Sales support task and commercial activities

Consulted About

Contract management
Sales Outstanding’s
Customer Performance

Primary internal stakeholders (key interdependencies)

Client Managers
Product managers
GSC Execution teams
Finance (invoice quality, dunning, etc.)

Primary external stakeholders

Customers

Required experience & skills

Bachelor’s degree in business or related industry preferred
Minimum 2 years of experience in Sales Support/Customer Support within similar area of expertise
Account management execution/building customer relationships.
Commercial knowledge.
Excellent communication skills.
Understanding how it solves different customer pains.
Must be proficient in MS Office programs such as Excel, Word, and Outlook
Should be flexible for Night Shifts & 5 days Work from Office

Parameters for Success (key measures)

Shared

Customer NPS
Contract Compliance
Volume (FFE)
L&S GP
Deliver on Sales Outstanding’s

Individual

Customer NPS
Contract Compliance
Volume (FFE)
L&S GP
Minimal Customer Churn
Sales support task and commercial activities

What We Offer:

Impact : Be part of a team that directly contributes to global operations.
Opportunity : Unlock professional and personal growth through diverse career pathways.
Innovation : Work with a team that embraces technology and continuous improvement.
Global Exposure : Collaborate across geographies and cultures.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .

Apply Now

Refine Your Search

customer success specialist jobs in nanganallur chennai tamil nadu

Customer Success Specialist

Customer Success Manager- US Clients

L3 Application Support Specialist

Customer Support Specialist - UK Voice

Business Risk Specialist - Mortgage Servicing, Quality Testing

Customer Success Specialist

Specialist - Customer Success (EX - Enterprise) North America

Customer Success Specialist

Customer Support Specialist / Application DBA

Validation Specialist I

Billing Specialist

Zoho CRM Specialist

Specialist, Business Development

Lead Generation Specialist

Internal Technical Content Specialist, CS Global Office

Transport & Logistics Specialist

Software Testing

Solution Consultant Specialist

Director, Customer Success

Pricing Specialist

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