Navi Mumbai Maharashtra Client success manager Jobs – 545 Open Jobs Today

Senior Customer Success Implementation Manager
Gocomet —Navi Mumbai, Maharashtra
- Email
- CRM software
- Microsoft Excel
- Salesforce
Quick apply
Assistant Manager - Key Account
commutec.in —Navi Mumbai, Maharashtra
- ₹4,00,000 - ₹7,00,000 a year
- Full-time
- CRM software
- Management
- Sales
- Health insurance
Quick apply
8d
Assistant Manager - Key Accounts
Commutec: Corporate Mobility —Navi Mumbai, Maharashtra
- ₹3,00,000 - ₹5,00,000 a year
- CRM software
- Sales
- Salesforce
- Health insurance
Quick apply
Record to Report Ops Senior Manager
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Oracle
- ERP systems
- Finance
SEO Manager
iDigitalise Consultancy Pvt Ltd —Navi Mumbai, Maharashtra
- ₹75,000 a month
- Full-time
- Microsoft Excel
- Management
- Computer Science
Quick apply
Learning Operations Associate Manager
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Customer Success Manager (KAM)/ (Travel Industry)
Trident HRM Services Pvt Ltd —Parel, Mumbai, Maharashtra
- ₹14,00,000 - ₹15,00,000 a year
- Full-time
- CRM software
- Microsoft Office
- Master's degree
Quick apply
Record to Report Ops Manager
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Finance
- Bachelor's degree
Client Acquisition Manager
RIGHTSOL PVT LTD —Navi Mumbai, Maharashtra
- From ₹40,000 a month
- Full-time
- Sales
- Social media management
- In-person
- Health insurance
- Paid time off
Quick apply
13h
Learning Operations Manager
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Master's degree
- Education
- Bachelor's degree
Senior Sales Manager - Real estate
Envision Next —Navi Mumbai, Maharashtra
- ₹8,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick apply
Manager HR
Revmax Telecom Infrastructures pvt Ltd —CBD Belapur, Navi Mumbai, Maharashtra
- ₹50,000 - ₹60,000 a month
- Full-time
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
10d
Sales Manager-Real estate
Envision Next —Navi Mumbai, Maharashtra
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Delivery Lead Manager
Accenture —Navi Mumbai, Maharashtra
- Full-time
- PMP
- ERP systems
- Master's degree
14d
HR Service Delivery Associate Manager
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Management
- Customer service
Delivery Operations Associate Manager
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Management
- Customer service
HR Service Delivery Senior Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Data analysis skills
- English
Transformation Manager
Capgemini —Navi Mumbai, Maharashtra
- Business development
- AI
- Paid holidays
- Health insurance
3d
Record to Report Ops Assoc Manager
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Finance
- Master's degree
- Bachelor's degree
5d
Learning Operations Associate
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service

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Senior Customer Success Implementation Manager

Gocomet -
Navi Mumbai, Maharashtra

Quick apply

Job details

Qualifications

Jira
CRM software
Microsoft Excel
Salesforce
Supply chain
Business analysis
Trello
Project management
Project implementation
Microsoft Project
Communication skills

Full job description

The Customer Success Manager (CSIM) plays a pivotal role in driving customer success by

overseeing project implementation, business analysis, and strategic execution. The role requires

managing the endto-end implementation of GoComet’s solutions, from requirement gathering to

execution, ensuring Customer satisfaction and long-term retention. The CSM will act as a bridge

between clients, internal teams, and stakeholders, ensuring smooth project rollout, process

mapping, and continuous product adoption.

Key Responsibilities:

Project Implementation & Business Analysis

Lead and oversee the end-to-end project implementation lifecycle for new and existing

clients.

Finalize Business Requirement Documents (BRD) and obtain necessary approvals/sign-

offs.

Develop and execute implementation plans, ensuring alignment with client objectives.
Map customer processes (flow charts, SOPs) and align them with GoComet's solutions.
Conduct gap analysis and provide recommendations to enhance operational efficiency.

Customer Success & Relationship Management

Serve as the primary point of contact for customers, ensuring seamless onboarding and

adoption.

Foster strong relationships with C-level executives (CXOs, COOs) and key stakeholders.
Work proactively to identify challenges and provide solutions to optimize customer

experience.

Monitor customer health scores, ensuring product utilization and satisfaction.

Project Documentation & Reporting

Maintain detailed project documentation, ensuring clarity and compliance.
Provide weekly/monthly project status updates to internal teams and clients.
Track key project metrics, ensuring timely execution and quality delivery.

Process Optimization & Internal Collaboration

Identify areas of process improvement and implement best practices.
Work cross-functionally with product, sales, and tech teams to drive innovation.
Contribute internal process improvement initiatives and team knowledge sharing.

Key Performing Index

Customer onboarding & activation TAT
Project implementation success rate
BRD completion & approval timelines
Customer engagement & product adoption rates
CSAT (Customer Satisfaction) score
Process improvement contributions

Key Requirements

Must-Have Skills & Qualifications

.2+ years of experience in customer success, business analysis, or project management.

Strong understanding of project implementation methodologies and process mapping.
Experience in preparing and finalizing BRDs, project documentation, and implementation

plans.

Proficiency in MS Excel, project management tools (JIRA, Asana, Trello, etc.).
Excellent communication, problem-solving, and stakeholder management skills.
Ability to analyse data, derive insights, and present findings to clients and internal teams.
Strong emotional intelligence, adaptability, and a customer-centric mindset.

Bonus Points

Knowledge of the logistics and supply chain industry.
Experience in business process automation and digital transformation projects.
Familiarity with CRM tools (Salesforce, HubSpot, Zoho, etc.).

Why GoComet?

GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility

solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are

revolutionizing the logistics sector one day at a time, and every team member is committed

to making it a reality.

We're seeking individuals who embody our core values, character, and attitude. While we

recognize that skills can be developed with the right mindset and learnability, we prioritize

those who share our philosophy. Our recruitment processes reflect this belief.

Look no further if you're looking for a diverse, talented, and vibrant workplace that

recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to

experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our

culture and values.

We're an equal-opportunity employer. We welcome qualified applicants from all races,

colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities.

We are hiring for multiple positions.

For any queries, feel free to write to [email protected]

Know more about us: www.gocomet.com

https://www.youtube.com/watch?v=YxGt9ZCkaA8

https://youtu.be/jv9cAsgenSE

https://www.youtube.com/watch?v=Er0dHqxaaXc

https://youtu.be/0ql1eCVhiWA

Quick apply

Refine Your Search

client success manager jobs in navi mumbai maharashtra

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