Noida Uttar Pradesh Unit manager Jobs – 330 Open Jobs Today

Track Manager (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Microsoft Excel
- Microsoft Access
- Azure
3d
Admin Manager
Keyal Empire Designs Pvt Ltd —Noida, Uttar Pradesh
- Up to ₹7,50,000 a month
- Full-time
- English
- Master's degree
- Administrative experience
Quick apply
10d
Sr Project Manager
HCLTech —Noida, Uttar Pradesh
- Computer Science
- Project management
- Bachelor's degree
2d
Finance Manager - Finance & Controlling
Sunshine Workforce Solutions —Noida, Uttar Pradesh
- ₹35,00,000 - ₹40,00,000 a year
- Full-time
- Microsoft Excel
- Inventory control
- Analysis skills
Quick apply
Administrator (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Microsoft Excel
- Microsoft Access
- Azure
3d
Senior Production Manager
Always Rich Academy —Greater Noida, Uttar Pradesh
- ₹2,00,000 - ₹4,00,000 a month
- English
- Microsoft Office
- Bachelor's degree
Quick apply
13d
Sr Administrator (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Microsoft Excel
- Microsoft Access
- Azure
3d
Customer Relationship Manager
Mahagun Group —Noida, Uttar Pradesh
- ₹35,000 - ₹65,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
MANAGER- SALES (PAPER AND BOARD)
BBF PACKAGING PRIVATE LIMITED —Noida, Uttar Pradesh
- ₹75,000 - ₹80,000 a month
- Full-time
- Sales
- Salesforce
- Master's degree
Quick apply
Production Coordinator / Assistant Production Manager (Garment Manufacturing)
Mulberry Knitcraft Private Limited —Noida, Uttar Pradesh
- ₹30,000 - ₹40,000 a month
- Full-time
- In-person
- Manufacturing
Quick apply
Lead Administrator (Support &Operations)
HCLTech —Noida, Uttar Pradesh
- Microsoft Excel
- Microsoft Access
- Azure
3d
Sr Analyst
HCLTech —Noida, Uttar Pradesh
- Microsoft Excel
- Microsoft Access
- Azure
3d
Subject Matter Expert (Support&Ops)
HCLTech —Noida, Uttar Pradesh
- Microsoft Excel
- Microsoft Access
- Azure
3d
Senior Project Manager (DPO)
HCLTech —Noida, Uttar Pradesh
12h
Key Accounts Manager
Bidaal Technology Pvt Ltd —Noida, Uttar Pradesh
- Up to ₹14,00,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Health insurance
Quick apply
Manager HR
Keyal Empire Designs Pvt Ltd —Noida, Uttar Pradesh
- Up to ₹60,000 a month
- Full-time
- Walk-in
- Microsoft Excel
- English
- Master's degree
Quick apply
8d
Logistics Manager
TalVer Ventures —Greater Noida, Uttar Pradesh
- ₹8,00,000 - ₹9,00,000 a year
- Full-time
- Bachelor's degree
- Driving
- In-person
Quick apply
Property Manager
Saltstayz Hospitality Pvt. Ltd. —Noida, Uttar Pradesh
- ₹30,000 - ₹50,000 a month
- Full-time
- Hospitality
- Supervising experience
- Team management
- Health insurance
- Flexible schedule
Quick apply
1d
Program Manager Global gaming innovator and leader
Skyleaf Consultants —Noida, Uttar Pradesh
- ₹26,00,000 - ₹30,00,000 a year
- Full-time
- Microsoft Powerpoint
- Project management
- Organisational skills
Unit Manager - Operations
MetLife —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
9d

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Track Manager (Support & Operations)

HCLTech -
Noida, Uttar Pradesh

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Job details

3 days ago

Qualifications

Microsoft Excel
Microsoft Access
Azure
SQL

Full job description

Noida, Uttar Pradesh
Job Summary
Conducts quality (soft skill & Language) review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.
Audits representatives' inbound and outbound phone calls and/or correspondence, observing tangibles and intangibles of customer experience.
Testing tickets and process compliant to policies and procedures
Participate in process reviews to inform the resolution of defects.
Coordinates with department Team Leaders and Managers to ensure appropriate number of audits is performed for each phone representative and to ensure representatives' availability during audit periods.
Take responsibility for providing and maintaining internal process metrics and tracking key deliverables
Evaluates and records the quality and performance during each call.
Summarizes findings and recommendations and forwards to supervisor to use in performance assessments and promotional decisions.
Provides feedback on uniform application of guidelines and procedures.
Provides critical data used to generate weekly or monthly reports on the performance of phone, chat or email representatives. Identifies adverse performance trends and patterns.
Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity.
Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures.
Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training.
Participates in meetings and presentations or other designated special projects as assigned by department management. Maintains a comprehensive working knowledge of polices, procedure, and benefits across all product lines.
Develops job aides and other tools to assist representatives in improving overall quality of interactions.

Other duties as assigned by Management.

Key Responsibilities
Should possess skills to turn data into information, information into insight and insight into business decisions.
Should have knowledge to identify business trends utilizing real data to optimize statistical efficiency and quality.
Should be able to conduct full lifecycle analysis to include requirements, activities, and design.
Should have knowledge to develop analysis and reporting capabilities.
Experience in creating database on MS Excel, MS Access, SQL
Should have knowledge on MS Azure Cloud Data factory, Blob, or any other tool for storing large quantities of data.
Should know how to administer containers in MS Azure.
Should be able to deploy and schedule pipeline.
Experience in storing data, creating reports, analyzing reports, creating custom reporting pivots, charts and sharing findings with various departments, project stakeholders and management.
Identify, Analyze and Interpret trends or patterns in complex data sets.
Work with management to prioritize business and information needs.
Design Executive Reports for CXOs, EVPs and/or any other Executives
Design, create, alter, validate, and maintain Data Solutions, to meet business needs.
Compile analysis reports that are delivered to client and then follow-up on all results.
Determine and document project requirements for business processes and abide by those requirements for future projects’ reporting.
Interpreting data, analyzing results using statistical techniques and providing ongoing reports
Acquiring data from primary or secondary data sources and maintaining databases. Database may be any tool like MS Excel, MS Access, or Business Objects, etc.
Knowledge on MS Power Automate
Should be able to create automated workflows between apps and services to synchronize files, get notifications, collect data and more.
Should possess knowledge on building apps using MS Power Apps

Good to know how to write code to extend business app creation and customization using MS Power Apps

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unit manager jobs in noida uttar pradesh

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Program Manager Global gaming innovator and leader

Unit Manager - Operations

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