Pimpri Pune Maharashtra Operations analyst Jobs – 869 Open Jobs Today

Service Operations Analyst
The Missing Link —Pune, Maharashtra
- Full-time
- Remote
- Azure
- Software troubleshooting
- Customer service
Quick apply
2d
Data Analyst
Infogence Marketing & Advisory Services —Pune, Maharashtra
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Excel
- Sales
- Data analysis skills
- Paid time off
- Flexible schedule
Quick apply
6d
Junior Operations Analyst
Johnson Controls —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Sales
- Salesforce
1d
PMO Analyst
FNZ —Pune, Maharashtra
- Full-time
- Microsoft Excel
- English
- Project management
Transactional Buyer/ Procurement Operations Analyst
Cognitive Stars India Pvt. ltd. —Pune, Maharashtra
- ₹5,00,000 - ₹9,00,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
Quick apply
8d
Analyst Operations
Medline Industries —Pune, Maharashtra
- Full-time
- Microsoft Excel
- ERP systems
- Research
Production Support - Analyst
Delta Capita —Pune, Maharashtra
- Full-time
- Hybrid work
- Oracle
- Software troubleshooting
- DevOps
Quick apply
12d
Operations Analyst
CouponzGuru —Viman Nagar, Pune, Maharashtra
- ₹18,000 - ₹22,000 a month
- Full-time
- ERP systems
- English
- Bachelor's degree
- Health insurance
Quick apply
Data Analyst
Ecolab Inc. —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Data analysis skills
- Finance
14d
PMO Business Analyst
SPX FLOW —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Data Operations Analyst
bp —Pune, Maharashtra
- Full-time
- Hybrid work
- ERP systems
- English
- Finance
12d
Senior Business Intelligence Analyst – Sales Operations
BMC Software —Pune, Maharashtra
- ₹21,30,750 - ₹35,51,250 a year
- Microsoft Excel
- Salesforce
- SQL
11d
Business Analyst
Imaging IQ —Pune, Maharashtra
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- Software development
- APIs
- Agile
- Health insurance
Quick apply
Junior Business Analyst
IntelliSource Tech —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Analyst, Scope Operations
Evolent Health —Pune, Maharashtra
- Full-time
- Remote
- Microsoft Excel
- Microsoft Access
- Data analysis skills
4d
Back Office Executive
Albos Technologies Pvt Ltd —Chinchwad, Pune, Maharashtra
- ₹18,638.31 - ₹30,975.58 a month
- Full-time
- Customer service
- English
- Master's degree
- Commuter assistance
Quick apply
FBS Junior Info Delivery Analyst
Capgemini —Pune, Maharashtra
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Paid time off
Quick apply
Business Process Operations Analyst
ITC WORLDWIDE —Pune, Maharashtra
- Part-time
- Remote
- Microsoft Excel
- PMP
- Sales
Quick apply
1d
Shared Services P2P Specialist or Analyst
JBT Marel —Pune, Maharashtra
- Full-time
- Microsoft Excel
- ERP systems
- Finance
- Work from home
Procure to Pay Operations Analyst
Accenture —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Oracle
- English

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Service Operations Analyst

The Missing Link
Pune, Maharashtra

Quick apply

Job details

Full-time
2 days ago

Qualifications

ITIL Certification
Azure
Software troubleshooting
Customer service
Windows
Continuous improvement
Communication skills
Active Directory

Full job description

Are you passionate about delivering great customer service and solving technical issues? We're looking for a Service Operations Analyst to join our Service Experience team, providing Level 1 support across a diverse client base and helping ensure customers receive timely, effective outcomes.

The Service Operations Analyst is responsible for providing first-line technical support, managing incidents and service requests, and ensuring all work is completed in line with agreed processes and service levels. You'll work closely with customers and internal teams to troubleshoot issues, fulfil requests, maintain accurate documentation, and contribute to a positive customer experience.

About Us

At The Missing Link, we don’t just keep up with the pace of technology - we set it. With 28+ years of innovation, a team of 200+ specialists, and the backing of global powerhouse Infosys, we’ve become one of Australia’s most awarded IT providers.

We help businesses move faster with cutting-edge Cyber Security, IT & Cloud, and AI & Automation solutions. And we are growing fast.

What you will be doing

Provide Level 1 technical support by resolving incidents, fulfilling service requests and delivering timely outcomes in line with documented processes and SLAs.
Manage operational support activities including user onboarding and offboarding, mailbox administration, access requests and other customer service tasks.
Triage, prioritise and escalate tickets based on urgency, impact, customer priority and team capacity.
Maintain accurate ticket updates, documentation and time recording while ensuring all customer communications are captured correctly.
Work closely with customers and internal teams to deliver excellent service, contribute to knowledge sharing and support continuous improvement initiatives.

What you bring

Strong experience with:

Microsoft technologies including Microsoft 365, Entra ID, Active Directory, Windows 10/11 and Azure administration.
Incident management, service request fulfilment and ticket triage within SLA-driven support environments.
User lifecycle management, access administration and day-to-day IT operational support.
Technical troubleshooting across end-user devices, applications and cloud platforms.
ITIL-based service delivery principles and working within documented processes.
Remote monitoring, management and support tools within managed services or enterprise environments.
Delivering excellent customer service through clear communication, responsiveness and attention to detail.

Requirements

Desirable Certifications

Microsoft Certifications
ITIL Foundation Certification

Experience

Minimum 3 years' professional work experience, with a minimum of 1 year of experience within the IT industry.
Previous MSP or cloud services experience is highly regarded.
Experience providing technical support within a service desk or service operations environment.
Experience managing user administration, access requests and operational support activities.

Skills

Strong customer service focus with clear and professional communication skills.
Ability to prioritise workloads and work effectively in a fast-paced environment.
Strong attention to detail and commitment to following documented processes.
Ability to work independently while contributing positively to a team environment.
Quick learner with the ability to adopt new technologies, tools and processes.
Commitment to continuous improvement, documentation and knowledge sharing.
Strong awareness of security, risk and compliance considerations.
Practical, outcome-focused approach to problem solving.

What's in it for you

Join a fast-growing technology company with a strong reputation and national presence.
Be part of a collaborative and supportive Service Experience team.
Gain exposure to a wide range of technologies, customers and business environments.
Ongoing learning, mentoring and career development opportunities.
Work alongside experienced engineers and technology specialists.
Opportunities to grow your technical and customer service capabilities within a leading IT services organisation.

If you're passionate about helping customers, enjoy solving technical challenges, and want to build your career with one of Australia's leading technology providers, we'd love to hear from you.

Benefits

We are serious about culture and it’s not just lip service. Here's what you can expect:

Support to grow - structured onboarding, mentoring, and career development
Flexibility - hybrid working and the tools to do your best work anywhere
A respected name - we've got the creds, the awards, and the backing of Infosys
A place where you are seen - we celebrate wins, recognise effort and value diverse perspectives
Events, training, team days - because connection fuels success

Quick apply

Refine Your Search

operations analyst jobs in pimpri pune maharashtra

Service Operations Analyst

Data Analyst

Junior Operations Analyst

PMO Analyst

Transactional Buyer/ Procurement Operations Analyst

Analyst Operations

Production Support - Analyst

Operations Analyst

Data Analyst

PMO Business Analyst

Data Operations Analyst

Senior Business Intelligence Analyst – Sales Operations

Business Analyst

Junior Business Analyst

Business Analyst, Scope Operations

Back Office Executive

FBS Junior Info Delivery Analyst

Business Process Operations Analyst

Shared Services P2P Specialist or Analyst

Procure to Pay Operations Analyst

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