Remote Senior customer service representative Jobs – 25 Open Jobs Today

Customer Service Supervisor
BizBox Publishing —Remote
- Weekend availability
- Remote
- Customer service
- Salesforce
- English
Sr. Business Development Representative (Remote, Full-Time) [HR203]
Smart Working Solutions —Remote
- Full-time
- Remote
- English
- Recruiting
Quick apply
2d
Sales Development Representative
Linksoft Technology —Remote
- ₹20,000 - ₹45,000 a month
- Full-time
- Remote
- Sales
- Business development
- AI
- Health insurance
- Work from home
Quick apply
Sr. Business Development Representative (Remote, Full-Time)
Smart Working Solutions —Remote
- Full-time
- Remote
- English
- Recruiting
Quick apply
Distribution Sales Manager (India)
Nova Biomedical —Remote
- Remote
- English
- Databases
- Business development
Quick apply
Lead Sales Development Representative
ScaleReal Technologies —Remote
- Full-time
- Remote
- Sales
- Salesforce
- Software development
Sales Development Representative (SDR) ME
SalesUP —Remote
- ₹20,000 - ₹45,000 a month
- Full-time
- Remote
- CRM software
- Sales
- English
Quick apply
Senior Technology Auditor, QA
Parexel —Remote
- Remote
- Microsoft Office
- Master's degree
- Travel
Sr. Outbound Sales Development Representative
MNJ Software —Remote
- Full-time
- Remote
- Sales
- Marketing
- English
- Work from home
Hindi Audio Specialist - Freelance AI Trainer Project
Meridial —Remote
- ₹11.00 - ₹30.65 an hour
- Remote
- English
- AI
- Communication skills
- Health insurance
- Paid time off
Audio Specialist- Freelance AI Trainer Project
Meridial —Remote
- ₹11.00 - ₹30.65 an hour
- Remote
- English
- AI
- Communication skills
- Health insurance
- Paid time off
Field Service Engineer- II
Elliott Company —Remote
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- English
GTM Engineer / RevOps Architect
Kloud Gin —Remote
- Full-time
- Remote
- Computer Science
- Sales
- Salesforce
- Health insurance

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Customer Service Supervisor

BizBox Publishing -
Remote

Apply Now

Job details

Permanent

Qualifications

Customer service
Salesforce
English
Organisational skills
Communication skills

Full job description

This is a remote position.

What to Expect at Bizbox:

A workplace driven by non-negotiable 'Culture First' organizational values.

About Us:

We are a best-in-class creative services company serving and partnering with top brands in the wedding, fashion, beauty, media, and entertainment industries worldwide. We're a team of fast-paced, hard-working, forward thinkers dedicated to success, both for each other and our customers at scale.

What We Do:

Bizbox clients include market leaders in Small & Medium-Sized Entrepreneurship, Photography, Sales, Marketing, and Social Media. We provide creative content that is inspirational, motivational, narrative-driven, and technical.

Our vision is to create products and services that radically improve customer success. We're committed to designing relevant, valuable content that amazes, inspires, educates, promotes entrepreneurial spirit, and motivates our community.

What We're Looking For:

We seek a highly skilled and experienced Customer Service Supervisor to join our team. This individual must have professional-level written and verbal communication skills in English, a passion for client servicing, and a growth mindset. Flexibility with weekly schedules, including weekends, is essential.

Successful candidates at Bizbox bring intellectual energy and acumen, increasing value for teammates and customers alike. They align strongly with our values:

Open-mindedness to continuous improvement through coaching.
On-time, accurate delivery.
Kindness.
Transparency, accountability, and humility.
Willingness to go the extra mile for colleagues and customers.
Solution-oriented mindset.

Job Description:

The Customer Service Supervisor will oversee and manage customer service escalations, ensuring timely, effective issue resolution while maintaining high team standards. Responsibilities include supervising, coaching, assessing team performance, and reporting to senior management.

Key Responsibilities:

Serve as escalation point for customer issues, collaborating across teams for prompt resolution.
Lead and motivate customer service representatives with professionalism and empathy.
Analyze and assess severity of complaints to determine escalation paths.
Manage workflow, prioritize tasks, and ensure KPIs are met.
Quality control of client communication, monitoring progress and suggesting improvements.
Provide constructive feedback, coach team members, and assist in recruitment.

Performance Goals / KPIs:

Maintain timely client and talent communication responses.
Track and report team performance on assigned tasks.
Listen to client calls, provide feedback, and handle escalations.

Supervisor / Leadership Essentials:

Align with company mission and contribute positively to culture and goals.
Ensure accurate, efficient performance and service.
Stay updated on systems, communication channels, and SOPs.
Drive continuous improvement and problem-solving.

Experience and Execution Essentials:

Minimum 2+ years as a customer service supervisor focusing on escalations.
Weekend flexibility.
Self-motivation, reliability, and strong problem-solving skills.
Growth mindset and passion for positive client experiences.
Proven ability to manage multiple projects and meet deadlines.
Excellent interpersonal and organizational skills.
Proficiency in English verbal and written communication; experience with Salesforce is advantageous.

Apply Now

Refine Your Search

senior customer service representative jobs in remote

Customer Service Supervisor

Sr. Business Development Representative (Remote, Full-Time) [HR203]

Sales Development Representative

Sr. Business Development Representative (Remote, Full-Time)

Distribution Sales Manager (India)

Lead Sales Development Representative

Sales Development Representative (SDR) ME

Senior Technology Auditor, QA

Sr. Outbound Sales Development Representative

Hindi Audio Specialist - Freelance AI Trainer Project

Audio Specialist- Freelance AI Trainer Project

Field Service Engineer- II

GTM Engineer / RevOps Architect

I want to receive the latest job alerts for senior customer service representative in remote

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