Sikohpur Gurugram Haryana Front office specialist Jobs – 15 Open Jobs Today

Front Line Manager - Customer Care - Voice 4B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Analysis skills
Quick apply
IT And Admin
The Marcom Avenue —Gurugram, Haryana
- ₹25,000 - ₹32,000 a month
- Full-time
- Software troubleshooting
- Windows
- Bachelor's degree
- Health insurance
Quick apply
2h
KYC Analyst
Barclays —Gurugram, Haryana
- English
- Administrative experience
- Communication skills
PPK - Senior Knowledge Specialist (Retail)
Bain & Co. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Financial Consulting Manager - Fund Services+
RSM —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Engineer Manager - Capital Markets Trading Platform
Luxoft —Gurugram, Haryana
- Oracle
- DevOps
- English
Senior Specialist - HR
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- ERP systems
- Microsoft Office
Dental Treatment Coordinator
Tarasha Dental Clinic —Lajpat Nagar, Delhi, Delhi
- ₹10,000 - ₹30,000 a month
- Full-time
- Anatomy knowledge
- In-person
- Medical terminology
Quick apply
Murex Credit Risk Consultant
Luxoft —Gurugram, Haryana
- Oracle
- English
- SQL
Financial Crime Remediation and Implementation - VP
Barclays —Gurugram, Haryana
- Banking
- Negotiation
- Analytics
Specialist, Investment Data Management
Connor, Clark & Lunn Financial Group Ltd. —Gurugram, Haryana
- Microsoft Excel
- Computer Science
- Data analysis skills
Quick apply
EOHS & ESG - Audit & Safety Compliance - Specialist
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Supervising experience
- Bachelor's degree
- Budgeting
Pedodontist
Tarasha Dental Clinic —Lajpat Nagar, Delhi, Delhi
- ₹50,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply

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Front Line Manager - Customer Care - Voice 4B

Genpact India Pvt. Ltd. -
Gurugram, Haryana

Quick apply

Job details

Full-time

Qualifications

Knowledge management
Customer service
English
Analysis skills
Bachelor's degree
Continuous improvement
Data analytics
Business Administration
BA
Communication skills
Information Technology

Full job description

Front Line Manager - Customer Care - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities:

Ability to inspire and lead new hire batches and Production teams towards achieving common goals in direction of knowledge management and retention.

Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.
Communication: Excellent verbal and written communication skills to interact with team members and customers effectively.
Adaptability: Ability to work in a 24x7 fast-paced environment and adapt to changing priorities.
Lead and manage: Oversee the daily operations of the voice customer service and outbound call team, ensuring high-quality service delivery.

Performance monitoring: Track and analyze team performance metrics, providing regular feedback and coaching to improve efficiency and effectiveness.
Training and development: Develop training programs to enhance team skills and knowledge, fostering a culture of continuous improvement.
Customer satisfaction: Ensure customer inquiries and issues are resolved promptly and effectively, maintaining high levels of customer satisfaction.
Process improvement: Identify opportunities for process enhancements and implement strategies to optimize service delivery.
Reporting: Prepare and present regular reports on team performance, customer feedback, and operational challenges to senior management.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow

Required Skills

Customer Care, Customer Experience (CX), Customer Journey Mapping, Customer Service, Data Analytics

Language

English (Required)

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Voice

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

front office specialist jobs in sikohpur gurugram haryana

Front Line Manager - Customer Care - Voice 4B

IT And Admin

KYC Analyst

PPK - Senior Knowledge Specialist (Retail)

Financial Consulting Manager - Fund Services+

Engineer Manager - Capital Markets Trading Platform

Senior Specialist - HR

Dental Treatment Coordinator

Murex Credit Risk Consultant

Financial Crime Remediation and Implementation - VP

Specialist, Investment Data Management

EOHS & ESG - Audit & Safety Compliance - Specialist

Pedodontist

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