Uttar Pradesh Operations manager Jobs – 226 Open Jobs Today

Track Manager (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Microsoft Excel
- Microsoft Access
- Azure
3d
Regional Operations Manager
Mulyam Agronomics pvt ltd —Lucknow, Uttar Pradesh
- Up to ₹80,000 a month
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- MBA
Quick apply
Track Lead (Support & Operations)
HCLTech —Lucknow, Uttar Pradesh
- Management
3d
Operations Manager
Hyvx —Noida, Uttar Pradesh
- ₹8,00,000 - ₹15,00,000 a month
- Full-time
- Project management
- In-person
- Marketing
Quick apply
9d
Shift Lead (Support & Operations)
HCLTech —Lucknow, Uttar Pradesh
Tower Lead (Support & Operations)
HCLTech —Lucknow, Uttar Pradesh
- Azure
- Management
- PMP
3d
Assistant Operations Manager
Abecus manpower pvt ltd —Lucknow, Uttar Pradesh
- ₹12,458.08 - ₹47,343.11 a month
- Full-time
- Microsoft Office
- In-person
- Internship
- Cell phone reimbursement
- Work from home
Quick apply
Group Operations Manager - Service Delivery Management
HCLTech —Noida, Uttar Pradesh
- Oracle
- PMP
- Master's degree
1d
Operation Executive/ Operation manager
Sea TV Network Ltd —Agra, Uttar Pradesh
- ₹20,000 - ₹1,00,000 a month
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Operations Manager - Outbound Logistics ( Automobile )
Prowiz Group of Companies —Noida, Uttar Pradesh
- ₹6,00,000 - ₹7,50,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Business Administration
Quick apply
Branch Operations Manager
ODD JOBS —Bareilly, Bareilly, Uttar Pradesh
- ₹40,000 - ₹55,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Senior Production Manager
Always Rich Academy —Greater Noida, Uttar Pradesh
- ₹2,00,000 - ₹4,00,000 a month
- English
- Microsoft Office
- Bachelor's degree
Quick apply
13d
E-commerce Operations Manager
AVA International —Noida, Uttar Pradesh
- ₹40,000 - ₹75,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- Data entry
Quick apply
14d
HR Manager - Talent Acquisition & People Operations
SERP Forge —Noida, Uttar Pradesh
- From ₹40,000 a month
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Paid time off
- Work from home
Quick apply
2d
Project Owner / Service Delivery Operations Lead – Finance & Accounting Operations
Ardem Incorporated —Lucknow, Uttar Pradesh
- Full-time
- Remote
- English
- Windows
- Finance
- Work from home
2h
Operations Supervisor
Stemz Healthcare —Lucknow, Uttar Pradesh
- Up to ₹5,00,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
Quick apply
9d
Sr. Manager HR & Operations
Amity University —Noida, Uttar Pradesh
- ₹50,000 - ₹90,000 a month
- Full-time
- Management
- Master's degree
- Analysis skills
- Health insurance
Quick apply
14d
OTA & Operations Manager
Hotel Three Seasons —Vrindavan, Uttar Pradesh
- ₹50,000 - ₹60,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- Bachelor's degree
Quick apply
7d
Manager – Compliance & Corporate Operations
Digital International Intermesh Pvt Ltd —Noida, Uttar Pradesh
- Up to ₹12,00,000 a year
- Full-time
- English
- Microsoft Office
- In-person
Quick apply
Head of Operations
COMBUSTION RESEARCH ASSOCIATES —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Management
- ERP systems
- Health insurance
11d

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Track Manager (Support & Operations)

HCLTech -
Noida, Uttar Pradesh

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Job details

3 days ago

Qualifications

Microsoft Excel
Microsoft Access
Azure
SQL

Full job description

Noida, Uttar Pradesh
Job Summary
Conducts quality (soft skill & Language) review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.
Audits representatives' inbound and outbound phone calls and/or correspondence, observing tangibles and intangibles of customer experience.
Testing tickets and process compliant to policies and procedures
Participate in process reviews to inform the resolution of defects.
Coordinates with department Team Leaders and Managers to ensure appropriate number of audits is performed for each phone representative and to ensure representatives' availability during audit periods.
Take responsibility for providing and maintaining internal process metrics and tracking key deliverables
Evaluates and records the quality and performance during each call.
Summarizes findings and recommendations and forwards to supervisor to use in performance assessments and promotional decisions.
Provides feedback on uniform application of guidelines and procedures.
Provides critical data used to generate weekly or monthly reports on the performance of phone, chat or email representatives. Identifies adverse performance trends and patterns.
Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity.
Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures.
Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training.
Participates in meetings and presentations or other designated special projects as assigned by department management. Maintains a comprehensive working knowledge of polices, procedure, and benefits across all product lines.
Develops job aides and other tools to assist representatives in improving overall quality of interactions.

Other duties as assigned by Management.

Key Responsibilities
Should possess skills to turn data into information, information into insight and insight into business decisions.
Should have knowledge to identify business trends utilizing real data to optimize statistical efficiency and quality.
Should be able to conduct full lifecycle analysis to include requirements, activities, and design.
Should have knowledge to develop analysis and reporting capabilities.
Experience in creating database on MS Excel, MS Access, SQL
Should have knowledge on MS Azure Cloud Data factory, Blob, or any other tool for storing large quantities of data.
Should know how to administer containers in MS Azure.
Should be able to deploy and schedule pipeline.
Experience in storing data, creating reports, analyzing reports, creating custom reporting pivots, charts and sharing findings with various departments, project stakeholders and management.
Identify, Analyze and Interpret trends or patterns in complex data sets.
Work with management to prioritize business and information needs.
Design Executive Reports for CXOs, EVPs and/or any other Executives
Design, create, alter, validate, and maintain Data Solutions, to meet business needs.
Compile analysis reports that are delivered to client and then follow-up on all results.
Determine and document project requirements for business processes and abide by those requirements for future projects’ reporting.
Interpreting data, analyzing results using statistical techniques and providing ongoing reports
Acquiring data from primary or secondary data sources and maintaining databases. Database may be any tool like MS Excel, MS Access, or Business Objects, etc.
Knowledge on MS Power Automate
Should be able to create automated workflows between apps and services to synchronize files, get notifications, collect data and more.
Should possess knowledge on building apps using MS Power Apps

Good to know how to write code to extend business app creation and customization using MS Power Apps

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operations manager jobs in uttar pradesh

Track Manager (Support & Operations)

Regional Operations Manager

Track Lead (Support & Operations)

Operations Manager

Shift Lead (Support & Operations)

Tower Lead (Support & Operations)

Assistant Operations Manager

Group Operations Manager - Service Delivery Management

Operation Executive/ Operation manager

Operations Manager - Outbound Logistics ( Automobile )

Branch Operations Manager

Senior Production Manager

E-commerce Operations Manager

HR Manager - Talent Acquisition & People Operations

Project Owner / Service Delivery Operations Lead – Finance & Accounting Operations

Operations Supervisor

Sr. Manager HR & Operations

OTA & Operations Manager

Manager – Compliance & Corporate Operations

Head of Operations

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