West Bengal High paying Jobs – 27 Open Jobs Today

Service Delivery Manager - T&S - Training Quality & Policy 4C
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Customer service
- English
- Finance
Quick apply
14d
Sales Representative
Gexart Digital Technologies —Kolkata, West Bengal
- ₹15,000.00 - ₹36,661.80 a month
- Part-time
- Hybrid work
- English
- Communication skills
- Paid time off
- Work from home
Quick apply
Customer Care Associate
Kolkata Ventures —Ballygunge, Kolkata, West Bengal
- ₹20,000 - ₹25,000 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
Lead - Cloud Technologies 3
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
Quick apply
4d
Front Line Manager - F&A - AP 4A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- Management
- ERP systems
Quick apply
Front Line Manager - F&A - I2C 4A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- Oracle
- English
Quick apply
Service Delivery Manager - F&A - R2R - External Reporting 4D
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
Technical Architect 4C
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Computer Science
- B.Sc
- English
Quick apply
CAREER OPPORTUNITY: Business Development Sales Executive
AROHIGLOBAL TEXTILES PRIVATE LIMITED —Salt Lake, Kolkata, West Bengal
- From ₹30,000 a month
- Online application
- Microsoft Excel
- Salesforce
- Bachelor's degree
Quick apply
Sr. Data Architect - Data Engineering 3
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Azure
- Computer Science
- English
Quick apply
Sales & Marketing Executive — Kolkata
Xcelcure Private Limited —Kolkata, West Bengal
- ₹9,946.60 - ₹43,723.69 a month
- Email
- English
- In-person
- Communication skills
- Flexible schedule
Quick apply
Tech Lead - Enterprise Application - SAP N 4C
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Computer Science
- Data analysis skills
- English
Quick apply
Associate - Customer Care - Non - Voice 5A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Management Trainee - Order to Cash (Adjustments)
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Management Trainee, Order to Cash
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
Assistant Manager], [Accounts Payable]!
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- English
- Microsoft Office
Quick apply
Specialist - F&A - I2C 4A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
Sr. Developer - Application Development Microsoft N 4B
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Azure
Quick apply
12d

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Service Delivery Manager - T&S - Training Quality & Policy 4C

Genpact India Pvt. Ltd. -
Kolkata, West Bengal

Quick apply

Job details

Full-time
14 days ago

Qualifications

Six Sigma Certification
Economics
ITIL Certification
Customer service
English
Finance
Master's degree
Bachelor's degree
MA
Business Administration
BA

Full job description

Service Delivery Manager - T&S - Training Quality & Policy

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities : Lead training, quality, and policy (TQP) initiatives across service operations, ensuring alignment with business KPIs and continuous performance improvement. Provide strategic direction on quality frameworks, training programs, and policy adherence, collaborating with internal teams and client stakeholders. Drive the implementation of structured training plans, stakeholder communication, and feedback loops to enhance operational effectiveness. Build strong relationships with customer leadership, process owners, and Genpact operating leaders to align on quality expectations and delivery outcomes. Ensure adherence to TQP SLAs and compliance standards across all supported processes. Lead process improvement initiatives, leveraging data insights and stakeholder feedback to drive measurable impact. Conduct deep-dive analysis (L1/L2/L3) to identify performance gaps, root causes, and opportunities for improvement. Mentor and develop team members, fostering a high-performance culture and grooming future leaders. Support audit readiness, policy updates, and governance reviews to ensure operational compliance and risk mitigation. Collaborate with cross-functional teams to integrate digital tools, learning management systems (LMS), and teamwork platforms into training and quality operations.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

ITIL Foundation - AxelosAxelos, Six Sigma Green Belt Certification - American Society for Quality (ASQ)American Society for Quality (ASQ)

Required Skills

Customer Service Training, Mentor Training, Problem Solving Training, Sales Team Training, Training Coordination

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

T&S - Training Quality & Policy

Remote Type -

Office

Work Shift -

Flex Time (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

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high paying jobs in west bengal

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