bengaluru karnataka customer service associate Jobs – 270 Open Jobs Today

Sr Customer Service Representative
Thermo Fisher Scientific —Bengaluru, Karnataka
- Full-time
- Oracle
- Customer service
- Microsoft Office
12d
Customer Support Specialist
Radancy —Bengaluru, Karnataka
- Computer Science
- English
- Presentation skills
Customer Service Associate
PVR INOX LTD —Bangalore City, Bengaluru, Karnataka
- From ₹17,500 a month
- Full-time
- Customer service
- English
- Master's degree
- Health insurance
- Flexible schedule
Quick apply
7d
Customer Service Specialist
Kaiterra —Bangalore City, Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- English
- In-person
- Flexible schedule
Quick apply
12d
Customer Service Representative
GP —Bengaluru, Karnataka
- ₹18,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
Customer Service Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Organizational skills
Customer Success Associate
PinnacleU —Bengaluru, Karnataka
- ₹7,20,000 - ₹8,40,000 a year
- Full-time
- Project management
- Communication skills
Quick apply
Customer Success Associate
Valeo Wellbeing Technologies Private Limited —Bangalore City, Bengaluru, Karnataka
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
- Paid time off
Quick apply
Customer Support Associate
Masscoders Technology Systemss —Bengaluru, Karnataka
- ₹30,000 - ₹40,000 a month
- Customer service
- English
- Bachelor's degree
Quick apply
13h
Customer Care Associate
JCPenney —Bengaluru, Karnataka
- Night shift
- Microsoft Word
- Microsoft Excel
- Customer service
13d
CUSTOMER SERVICE ASSOCIATE IV
TE Connectivity —Bengaluru, Karnataka
- Customer service
- Salesforce
- Microsoft Office
7d
Customer Service Associate
Tata Consultancy Services —Bengaluru, Karnataka
- Microsoft Outlook
- Customer service
- English
AM&E Customer Support Coordinator
JLL —Bengaluru, Karnataka
- Hospitality
- Presentation skills
- Health insurance
12d
Customer Retention & Engagement Associate
DrinkPrime —Bengaluru, Karnataka
- Full-time
9d
Customer Support Associate
EDUCATION TODAY —Bengaluru, Karnataka
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
15h
Customer Support Associate
Accrete Globus Technology —Bengaluru, Karnataka
- Up to ₹4,00,000 a year
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
8d
Customer Service New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- English
- Bachelor's degree
Customer Service New Associate-Voice
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- English
Customer Contact Comms Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
Customer Support Associate
ContactPoint360 —Bengaluru, Karnataka
- Full-time
- Customer service
- Bachelor's degree

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Sr Customer Service Representative

Thermo Fisher Scientific -
Bengaluru, Karnataka

Apply Now

Job details

Full-time
12 days ago

Qualifications

JD Edwards
Oracle
Order management system
Customer service
SAP
Microsoft Office
Bachelor's degree
Computer skills
Communication skills

Full job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Senior Customer Service Representative, where you'll contribute to our mission to make the world healthier, cleaner, and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances.

About Customer Support Center

At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions is essential to our success.

The Bangalore Customer Support Center capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back-office jobs with four shifts working over a 22-hour window/day, together processing over 102,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation and contribute to the success of our business in India and across the world

Roles & Responsibilities

Perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Oracle JD Edwards, SAP, PRMS, Macola, AS400 and other applications used by the function
Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions
Solves complex problems, takes new perspectives using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes
Works independently and requires minimal guidance and acts as a resource for colleagues with less experience
Effectively collaborate across the team to ensure that mistakes are not repeated by team members
Engage in activities to provide an enhanced customer experience
Ensures adherence to organizational procedures, policies, and systems.
Ensures that performance metrics / SLAs are met
Adhere to daily turnaround time for orders as per set TAT guidelines
Proactively escalates issues that can potentially hamper the business processes
Contribute to team effort by accomplishing related results as needed

Other Requirements

Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
3-5 years Hands on experience on Order Management
Requires strong computer skills, including Microsoft office
Display excellent verbal and written communication and interpersonal skills.
Highly detail-oriented and organized with excellent analytic and problem-solving abilities
Able to multi-task, prioritize and manage time effectively
Ability to work under pressure
Customer orientated and ability to adapt/respond to different types of tasks
Flexible to work in Night Shifts

As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Apply Now

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