delhi station manager Jobs – 65 Open Jobs Today

Customer Support Manager
BookLeaf Publishing —Delhi
- ₹20,000 - ₹40,000 a month
- Full-time
- English
- Analysis skills
- Bachelor's degree
- Paid sick time
Quick apply
Duty Manager
NOVOTEL —Delhi, Delhi
- Full-time
Quick apply
8h
Floor Manager
Madhu Man Power Solution —Jamia Nagar, Delhi, Delhi
- ₹40,000 - ₹70,000 a month
- Urgently hiring
- Customer service
- Master's degree
- In-person
Quick apply
2d
Senior Salon Manager
Beauty Station —Delhi
- ₹35,000 - ₹40,000 a month
- Full-time
- Sales
- Customer service
- POS
Quick apply
Operations Manager
Kerten Hospitality —Delhi, Delhi
- Hospitality
- English
- Microsoft Office
13d
E-commerce Executive / Quick E- Commerce FMCG
Dhampure Speciality Sugars Ltd. —Central District, Delhi
- ₹25,000 - ₹4,50,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Duty Manager
ACCOR —Delhi
- Full-time
7h
Senior Operations Specialist
Orbitouch outsourcing pvt ltd —Delhi
- ₹1,13,410.37 - ₹3,82,674.33 a year
- Full-time
- Microsoft Office
- Organizational skills
- In-person
- Cell phone reimbursement
Quick apply
8d
AV Project Engineer/Manager
Genius Presentation Pvt.Ltd —Delhi
- ₹45,000 - ₹70,000 a month
- Email
- Project management
- Bachelor's degree
- In-person
- Health insurance
- Life insurance
Quick apply
9d
Background verification
Orbitouch Outsourcing Private Limited —Delhi
- ₹10,581.91 - ₹25,124.18 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Cell phone reimbursement
Quick apply
Hotel Manager
Kerten Hospitality —Delhi, Delhi
- English
- Analysis skills
- Bachelor's degree
14d
SEO Manager
Weblink.In —Delhi
- ₹10,00,000 a year
- Call employer
- Walk-in
- English
Junior Manager Regional Operations - Delhi (m/f/d)
Flix SE —Delhi
- Hybrid work
- Engineering
- English
- Analysis skills
1d
SEO Manager
Nexgen Innovators It Services —Dwarka Mor Metro Station, Delhi, Delhi
- ₹30,000 - ₹50,000 a month
- Full-time
- In-person
- AI
Quick apply
8h
Field Installation Executive – Power Bank Stations
Urjabox Power Technologies Private Limited —Delhi, Delhi
- ₹16,000 - ₹20,000 a month
- Full-time
- Customer service
- Driving
- Travel
Quick apply
2d
Finance Manager
Kerten Hospitality —Delhi, Delhi
- Hospitality
- English
- Accounting
2d
E-Commerce Manager
Shiv Ganga Enterprises —Mundka, Delhi, Delhi
- ₹25,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- Marketing
- Bachelor's degree
Quick apply
E-Commerce Manager
NEXSA —Karol Bagh, Delhi, Delhi
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Sales
- Computer skills
Quick apply
8d
Assistant Manger Corporate Facility/Office Admin
Deldure.com —Delhi
- Plumbing
- Office experience
Marketing Manager
SSIM-IIBS DELHI CAMPUS —Dwarka, Delhi, Delhi
- ₹40,000 - ₹60,000 a month
- Full-time
- Marketing
- Microsoft Office
- Master's degree
Quick apply
10d

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Customer Support Manager

BookLeaf Publishing -
Delhi

Quick apply

Job details

Full-time
₹20,000 - ₹40,000 a month

Benefits

Paid sick time

Qualifications

English
Analysis skills
Bachelor's degree
Zendesk
Customer relationship management
Relationship management
Customer support
Leadership
Communication skills

Full job description

Position Title: Customer Support Manager
Location: E2 Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi 110055

About BookLeaf Publishing
BookLeaf Publishing is one of the fastest-growing publishing platforms, working with authors to help them publish, distribute, and promote their books globally. Our goal is to offer a smooth, transparent, and professional publishing experience. We value creativity, commitment, and a strong customer-first mindset.

Role Overview
The Customer Support Manager will be responsible for managing the entire customer support operations, ensuring authors receive timely, supportive, and accurate assistance. This role requires someone who can lead a team, improve operational efficiency, and ensure every author interaction reflects the company’s values and service standards.

Key Responsibilities

Lead and supervise the customer support team to meet service quality and response time expectations.
Monitor, track, and report on support metrics including ticket volume, resolution time, CSAT, and feedback trends.
Develop and implement workflows, SOPs, and communication standards to ensure consistent and high-quality responses.
Handle escalated cases, sensitive communication, or high-priority clients professionally and promptly.
Train, coach, and mentor support agents to improve communication, product knowledge, and performance.
Review recurring customer issues and collaborate with publishing, technical, and operations teams to resolve process gaps.
Manage and maintain support documentation including FAQs, guides, templates, and knowledge-base content.
Ensure CRM, ticketing, and communication tools are effectively utilized and updated.
Conduct regular team meetings, performance reviews, and quality checks to maintain service excellence.
Identify and drive continuous improvement initiatives to enhance the overall author experience.

Required Skills and Qualifications

Bachelor’s degree in any discipline.
3–4 years of experience in customer support or service roles.
Minimum 2 years of experience in a supervisory or managerial role.
Strong written and verbal communication skills.
Ability to handle pressure, manage escalations, and make decisions independently.
Experience using customer support tools or CRMs such as Freshdesk, HubSpot, Zendesk, or Zoho Desk.
Strong organizational, analytical, and leadership skills.

Preferred Experience

Experience in publishing, education, creative industries, or SaaS environments.
Exposure to process improvement, automation tools, or customer experience strategy.

Key Competencies

Customer-first approach
Problem-solving mindset
Team leadership
Empathy and patience
Time management
Attention to detail
Process-oriented thinking

How to Apply

Interested candidates are invited to submit their CV and a brief cover letter describing their experience and suitability for the role on [email protected]

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

Paid sick time

Application Question(s):

Do you have your own laptop as we don't provide laptop to employee?

Experience:

Leadership: 2 years (Required)
Customer relationship management: 3 years (Required)

Language:

English (Required)

Location:

New Delhi, Delhi (Required)

Work Location: In person

Quick apply

Refine Your Search

station manager jobs in delhi

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Senior Salon Manager

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AV Project Engineer/Manager

Background verification

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Marketing Manager

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