thiruvananthapuram kerala customer service team lead Jobs – 194 Open Jobs Today

Customer Services Team Lead / Manager
RM Education Limited —Thiruvananthapuram, Kerala
- Management
- Customer service
- English
Team Lead, AMXL
ASSPL - Kerala - D38 —Thiruvananthapuram, Kerala
- Full-time
- Management
- English
- Microsoft Office
22h
Lead Manager - Kowdiar, Trivandrum.
Thalikkunnil Interiors Pvt. Ltd. —Kowdiar, Thiruvananthapuram, Kerala
- From ₹15,000 a month
- CRM software
- Microsoft Excel
- Sales
- Health insurance
- Paid sick time
Quick apply
Sr. Executive Tele Calling - Kowdiar, Trivandrum.
Thalikkunnil Sales Incorporate Pvt. Ltd. —Thiruvananthapuram, Kerala
- From ₹15,000 a month
- CRM software
- Microsoft Excel
- Sales
- Paid sick time
Quick apply
Housekeeping Manager cum Faculty – Handy sQuad
Handy sQuad —Kazhakuttam, Kerala
- ₹30,000 - ₹40,000 a month
- Full-time
- Hospitality
- English
- Administrative experience
- Health insurance
- Cell phone reimbursement
Quick apply
Digital Marketing Manager
Awsm Digital Innovations Pvt Ltd —Thiruvananthapuram, Kerala
- ₹25,000 - ₹40,000 a month
- Full-time
- Marketing
- Health insurance
- Paid time off
Quick apply
Sr. Executive Tele Calling - Trivandrum
Thalikkunnil Sales Incorporate Pvt. Ltd. —Kowdiar, Thiruvananthapuram, Kerala
- From ₹15,000 a month
- CRM software
- Microsoft Excel
- Sales
- Paid sick time
Quick apply
Customer Relationship Manager (CRM)
Capstocks & Securities (India) Pvt Ltd —Thiruvananthapuram, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Health insurance
- Paid sick time
Quick apply
Branch Manager
Standard Chartered —Thiruvananthapuram, Kerala
- Management
- Master's degree
- Bachelor's degree
- Health insurance
- Paid sick time
3d
Head of Admission & Sales
Transorze Information Processing Solutions Private Limited —Thiruvananthapuram, Kerala
- ₹40,000 - ₹50,000 a month
- Part-time
- Sales
- Salesforce
- English
Quick apply
14d
store Manager vacancy for all kerala
Purplle.com —Thiruvananthapuram, Kerala
- ₹30,000 - ₹55,000 a month
- Full-time
- English
- Master's degree
- Team management
Quick apply
10d
Branch Managers
Muthoot Pappachan Group —Thiruvananthapuram, Kerala
- Financial services
Customer Relationship Officer
Moopens Energy Solutions Pvt Ltd —Thiruvananthapuram, Kerala
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Assistant Officer, Personal Banker, Consumer Banking Group
DBS Bank —Thiruvananthapuram, Kerala
- Full-time
- Computer networking
- Computer skills
- Communication skills
Team Leader
BANGLAVIL GROUP OF COMPANIES —Thiruvananthapuram Fort, Thiruvananthapuram, Kerala
- ₹18,000 - ₹20,000 a month
- Full-time
- Customer service
- Team management
- POS
- Flexible schedule
Quick apply
14d
Cluster Manager
WHITE GOLD BULLION PVT LTD —Thiruvananthapuram, Kerala
- ₹50,000 - ₹60,000 a month
- Full-time
- Management
- Customer service
- Master's degree
- Health insurance
- Flexible schedule
Quick apply
Client Service Managers (US Healthcare) – Trivandrum
Ecorgy Solutions —Thiruvananthapuram, Kerala
- Urgently hiring
- Sales
- English
- Analysis skills
MIS Executive & Telecaller
CAKE WORLD —Kowdiar, Thiruvananthapuram, Kerala
- ₹13,500 - ₹16,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Cell phone reimbursement
Quick apply
1d
Counselling Sales Manager
Transorze Information Processing Solutions Private Limited —Thiruvananthapuram, Kerala
- ₹30,000 - ₹50,000 a month
- Part-time
- Sales
- Salesforce
- English
Quick apply
8d
Regional Manager - Sales
Transorze Information Processing Solutions Private Limited —Thiruvananthapuram, Kerala
- ₹40,000 - ₹60,000 a month
- Part-time
- Sales
- English
- Business development
Quick apply
12d

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Customer Services Team Lead / Manager

RM Education Limited -
Thiruvananthapuram, Kerala

Apply Now

Job details

Permanent

Qualifications

Management
Customer service
Call center
English
Performance management
Bachelor's degree
Team management
Leadership
Communication skills

Full job description

Overview:

Would you like to help enrich the lives of learners around the world?

RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future.

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.

RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).

Visit us here to find out more: www.rmindia.co.in

We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.

This role is a direct team lead management role, managing up to 10 customer center employees. We are looking for individuals who have solid previous experience with direct people and performance management experience and operational excellence.

Responsibilities:

We are looking for self-motivated and experienced Team Lead/Managers with excellent customer service & experience in leading a team of Customer service agents. These roles will be based within the Customer Services Department, working with other business areas to resolve customer queries, including inbound calls and e-mails presented from all sources and across a number of skillsets within defined SLA’s achieving all personal and team KPI’s and targets. You will have previous team management experience along with strong performance management experience and operational excellence.

You will have strong experience of:

Leading a contact center team whose team provides support to international customers via phone and email.
Being responsible for service and operational levels delivery to high standards
Supporting, mentoring & coaching team members and new joiners

You Will be:

The Subject Matter Expert for the team , especially around communicating with customers and stakeholders.
Consistent in focusing on optimizing processes and both process and business rule compliance
Strong in performance management and identifying opportunities for improvement

Experience:

3+ years of overall industry experience preferably in the international Customer Service industry
3+ years of operations & people management experience (this role is managing direct team members to a high standard)

Mandatory Skillset:

A graduate of any academic discipline
Exceptional written and verbal communication skills, with the ability to converse fluently with international clients, strong command of the English language both written and verbal.
Good team and stakeholder management skills
Strong previous experience of performance management and customer service metrics
Willing to work from our office Trivandrum,Kerala, and working for UK shift hours (12.30pm-10.30pm)

Apply Now

Refine Your Search

customer service team lead jobs in thiruvananthapuram kerala

Customer Services Team Lead / Manager

Team Lead, AMXL

Lead Manager - Kowdiar, Trivandrum.

Sr. Executive Tele Calling - Kowdiar, Trivandrum.

Housekeeping Manager cum Faculty – Handy sQuad

Digital Marketing Manager

Sr. Executive Tele Calling - Trivandrum

Customer Relationship Manager (CRM)

Branch Manager

Head of Admission & Sales

store Manager vacancy for all kerala

Branch Managers

Customer Relationship Officer

Assistant Officer, Personal Banker, Consumer Banking Group

Team Leader

Cluster Manager

Client Service Managers (US Healthcare) – Trivandrum

MIS Executive & Telecaller

Counselling Sales Manager

Regional Manager - Sales

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