delhi quality assurance manager Jobs – 132 Open Jobs Today

Quality Assurance Manager (Sales)
Cialfo —Delhi
- Communication skills
Senior Quality Assurance Manager
Brisk Olive Business Solutions Pvt Ltd —Munirka, Delhi, Delhi
- ₹12,00,000 - ₹18,00,000 a year
- Full-time
- Engineering
- Master's degree
- Analysis skills
Quick apply
Senior Quality Assurance Analyst
SITA Switzerland Sarl —Delhi
- Full-time
- Remote
- Computer Science
- Bachelor's degree
- Continuous improvement
- Work from home
Assistant Manager - Assurance - National - ASU - FAAS - Financial&AccountingAdv - New Delhi
EY —Delhi, Delhi
- Analysis skills
- Accounting
- Agile
Senior Procurement Manager
SEEDS India —Delhi
- ₹6,00,000 - ₹9,00,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Travel
- Health insurance
- Work from home
Quick apply
10d
Area Audit Manager - Delhi
Aditya Birla Group —Delhi
- Management
8d
Sr. Quality Manager
CDIL —Delhi, Delhi
- Master's degree
- Analysis skills
- Bachelor's degree
Depot Quality Manager
ALSTOM —Delhi, Delhi
- Full-time
- Management
- English
- Project management
Operations Head
SUNROOOF —Delhi, Delhi
- Full-time
- Schematics
- Supervising experience
- Project management
- Paid time off
- Cell phone reimbursement
Quick apply
1d
Team Leader - Operations
Eminenture Private Limited —Pitampura, Delhi, Delhi
- ₹35,216.51 - ₹45,224.46 a month
- Full-time
- PMP
- Analysis skills
- Project management
- Food provided
Quick apply
12d
Assistant Manager - Technical Development Flexible PU
BASF India Limited —Delhi, Delhi
- Master's degree
- Bachelor's degree
Manager - Assurance - FAAS - Regulatory Reporting- PAN India
EY —Delhi, Delhi
- Master's degree
- Agile
- Business Administration
Manager - Operations - Operations - CBS - MGT - Corporate Responsibility - New Delhi
EY —Delhi, Delhi
- Master's degree
- Analysis skills
- Agile
T&T | Cyber CST | Associate Director | CISSP GRC | Delhi
Deloitte —Delhi
- Azure
- Computer Science
- Master's degree
Quality Assurance (QA) Engineer
Thriwe Consulting —Saket, Delhi
- Software development
- APIs
- Agile
- Paid time off
- Flexible schedule
Technical Supervisor
WOODVER COATINGS PVT. LTD. —Delhi
- ₹15,000.00 - ₹34,689.29 a month
- Full-time
- Bilingual
- English
- Project management
Quick apply
3d
Solder Materials Sales Manager
AIM Solder —Mandhela Kalan, Delhi
- Full-time
- Software troubleshooting
- Sales
- Marketing
Quick apply
Project Manager
Vesure Technology —Kalkaji H.O, Delhi, Delhi
- ₹6,24,474.11 - ₹12,37,843.96 a year
- Full-time
- Team management
- Conflict management
- Software development
- Cell phone reimbursement
Quick apply
11h
Manager - Assurance - National - ASU - FAAS - Financial&AccountingAdv - New Delhi
EY —Delhi, Delhi
- Master's degree
- Agile
- Business Administration
Operation Manager
eminenture —North District, Delhi
- Commuter assistance
- Paid holidays

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Quality Assurance Manager (Sales)

Cialfo -
Delhi

Apply Now

Job details

Qualifications

Quality assurance
Communication skills

Full job description

This position is with Kaaiser, one of the brands under Manifest Global, which also includes Cialfo, BridgeU and Explore. Please note that this is a 5.5-day working role.

Kaaiser is India’s No.1 study abroad brand for the Australia destination, backed by over 30 years of leadership and credibility in global student recruitment. As part of the Manifest Global which includes Cialfo, BridgeU, and Explore, Kaaiser has built deep institutional relationships, strong market trust, and one of India’s most respected education partner networks.

About the Role

We are hiring a Quality Assurance Manager to define, monitor, and elevate quality standards across Kaaiser’s agent-facing and operational teams.

This is not a passive audit or compliance role. You will act as the custodian of quality and speed, ensuring that:

Agents receive accurate, timely, and consistent information
Interactions with agents are professional, responsive, and dependable
Operational handoffs and follow-ups happen with clarity and discipline

You will work closely with sales, operations, and leadership to identify gaps, drive corrective action, and continuously raise execution standards.

What Success Looks Like

You are successful in this role if:
- Agent satisfaction improves due to faster response times and clearer communication
- Errors, rework, and escalations from agents reduce materially
- SLAs for agent queries, follow-ups, and processing are consistently met
- Quality issues are identified early and addressed systemically
- Quality standards are embedded into daily operations, not enforced reactively

What You Will Own

Quality Standards & Frameworks
- Define and maintain quality benchmarks for all agent-facing interactions
- Build clear QA frameworks covering:
  - Accuracy and completeness of information shared with agents
  - Professionalism and clarity of communication
  - Response time and turnaround standards
  - Process adherence and documentation quality

Monitoring, Audits & Insights
- Conduct regular audits of:
  - Counsellor–agent interactions (calls, emails, WhatsApp, CRM notes)
  - Application handling and operational workflows
- Use call reviews, message audits, CRM checks, and case sampling to assess quality
- Track trends, recurring issues, and systemic breakdowns

Quality, Speed & Turnaround Management
- Monitor and enforce SLAs for:
  - Agent queries and follow-ups
  - Application processing and handoffs
- Identify bottlenecks impacting speed or accuracy and recommend improvements
- Ensure quality improvements increase efficiency, not slow teams down

Feedback, Coaching & Continuous Improvement
- Provide structured, actionable feedback to operations teams · Design and conduct regular knowledge assessments for team members to ensure accuracy, consistency, and up-to-date understanding of programs, processes, and policies.
- Analyse assessment results to identify knowledge gaps, risk areas, and recurring quality issues
- Work with team leads to translate QA findings and assessment outcomes into:
  - Coaching and performance improvement plans
  - Process fixes and SOP updates
  - Targeted training and enablement initiatives

Reporting & Leadership Visibility
- Build dashboards and reports covering:
  - Quality scores
  - Error and rework rates
  - SLA and turnaround performance
  - Agent escalation trends
- Present insights and recommendations to leadership
- Act as a single source of truth on agent-facing quality health

Process Discipline & Documentation
- Ensure SOPs are followed consistently across agent operations
- Identify gaps between documented processes and real execution
- Drive adoption of best practices and standardised workflows

About You

You are detail-oriented but practical. You care about standards, speed, and outcomes, and you are comfortable enforcing quality without creating friction.
You see quality as a competitive advantage in agent relationships.

Experience & Background

6–10+ years of experience in quality assurance, operations excellence, or service quality roles
Experience in education, study abroad, agent-driven businesses, or service-heavy environments is strongly preferred
Proven experience auditing interactions, processes, and SLAs
Experience working closely with operations, counselling, or partner-facing teams

Skills & Capabilities

Strong understanding of QA frameworks, SLAs, and process control
Ability to analyse data, identify patterns, and drive corrective action
Clear, structured communication and feedback skills
Comfort with CRMs, ticketing systems, and reporting tools
Sound judgment and attention to detail without slowing execution

Personal Attributes

High ownership and accountability
Calm, firm, and fair in enforcing standards
Bias for action and continuous improvement
Structured, analytical thinker
Trusted internally for clarity and consistency

Why This Role Matters

Direct impact on agent trust, operational efficiency, and enrolment outcomes
High visibility across counselling and operations teams
Opportunity to build quality systems that scale with growth
Role designed to raise standards while protecting speed

Apply Now

Refine Your Search

quality assurance manager jobs in delhi

Quality Assurance Manager (Sales)

Senior Quality Assurance Manager

Senior Quality Assurance Analyst

Assistant Manager - Assurance - National - ASU - FAAS - Financial&AccountingAdv - New Delhi

Senior Procurement Manager

Area Audit Manager - Delhi

Sr. Quality Manager

Depot Quality Manager

Operations Head

Team Leader - Operations

Assistant Manager - Technical Development Flexible PU

Manager - Assurance - FAAS - Regulatory Reporting- PAN India

Manager - Operations - Operations - CBS - MGT - Corporate Responsibility - New Delhi

T&T | Cyber CST | Associate Director | CISSP GRC | Delhi

Quality Assurance (QA) Engineer

Technical Supervisor

Solder Materials Sales Manager

Project Manager

Manager - Assurance - National - ASU - FAAS - Financial&AccountingAdv - New Delhi

Operation Manager

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