Solution Architect - Data and Analytics
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role Video Conferencing (VC) Support Engineer – L3
Function: Collaboration Services | Location: Gurgaon, India
L3 escalation owner for enterprise video conferencing and meeting room technologies — leading root cause analysis, complex incident resolution, and vendor/OEM escalations, and acting as the bridge between L1/L2 support and engineering.
Key Responsibilities:
- Final escalation point for unresolved VC incidents, drive issues to root cause and permanent fix
- Troubleshoot complex VC endpoint, codec, MCU, gateway, and room hardware issues (Cisco, Poly, Logitech, Crestron, Neat)
- Lead RCA for major incidents and own vendor/OEM escalations through to closure
- Configure, maintain, and upgrade VC infrastructure and device management platforms
- Build SOPs/runbooks and mentor L1/L2 engineers to reduce recurring escalations
- Support room builds, standardization, and firmware/software upgrade cycles
Required Skills & Experience:
- 6+ years IT/AV support, incl. 2+ years at L3/advanced escalation level for VC or UC
- Hands-on expertise with Webex, Teams Rooms, Zoom Rooms, and room hardware (Poly, Crestron, Logitech, Neat)
- Strong networking fundamentals (SIP/H.323, QoS, VLANs, firewalls) and VoIP/AV-over-IP knowledge
- Strong RCA and analytical skills; PowerShell/scripting a plus
- Willing to work in a 24x7 rotational/on-call support environment
Minimum Qualifications:
-
Engineering/IT degree
-
Certifications from Cisco, Poly/Crestron, or Microsoft Teams Rooms are a nice-to-have
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Qualifications
Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science
Certifications
Certified Data Management Professional - RiversandRiversand, IBM Certified Solution Developer - WebSphere IIS DataStage Enterprise Edition v7.5 - IBMIBM, Informatica Certified Administrator - InformaticaInformatica, TOGAF 9 Certification - The Open Group Architecture Framework (TOGAF)The Open Group Architecture Framework (TOGAF)
Required Skills
Big Data Solutions, Business Intelligence (BI), Cloud Computing, Collaboration Tools, Database Management, Data Integration, Data Management, Master Data Management, Metadata Management, Solution Architecture
Language
English (Required)
Language Proficiency -
Advanced - C1
Additional Job Location -
Job Type
Regular
Master Skill List -
Data and Analytics - Solutioning
Remote Type -
Hybrid
Work Shift -
Day Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
