Nariman Point Mumbai Maharashtra Customer success manager Jobs – 95 Open Jobs Today

Customer Relationship Manager
ReachIvy.com —Mumbai District, Maharashtra
- ₹25,000 - ₹60,000 a month
- Full-time
- Business development
- In-person
- Communication skills
Quick apply
4d
Revenue Operations Manager
Access Architects —Dadar, Mumbai, Maharashtra
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- Full-time
- Sales
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CRM Manager (Cosmetic Brand)-Lower Parel
Pink Sky HR Services —Lower Parel, Mumbai, Maharashtra
- ₹5,00,000 - ₹8,00,000 a month
- Microsoft Excel
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Sales Manager for Mumbai
DEKO India —Mumbai District, Maharashtra
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CRM Head - Mandate, ICP (10+ yrs Exp - Mumbai)
Headstrong HR Consulting Services —Lower Parel, Mumbai, Maharashtra
- ₹40,00,000 a year
- Full-time
- Leadership
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4d
Business Account Manager
Hiring Mavericks —Mumbai District, Maharashtra
- ₹5,00,000 - ₹10,00,000 a year
- Full-time
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- Bachelor's degree
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4d
Enterprise Sales Manager - Mumbai
Uengage Services Pvt.Ltd —Mumbai District, Maharashtra
- ₹50,000 - ₹1,00,000 a month
- Full-time
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- In-person
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Head / General Manager – Freight Forwarding
GloboTrans ProLogistix Private Limited —Mumbai District, Maharashtra
- Full-time
- English
- Analysis skills
- Bachelor's degree
- Health insurance
- Life insurance
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4d
Business Development Manager (BDM) - Dental
MedikGate Pvt Ltd —Mumbai District, Maharashtra
- ₹1,00,000 - ₹2,00,000 a month
- Full-time
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14d
Customer Success Associate - Team Lead- Fashion Retail
Aashni + Co. —Andheri, Mumbai, Maharashtra
- ₹40,000 - ₹70,000 a month
- Full-time
- Management
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- English
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2d
Customer Engagement Executive / Manager
IRIS Business Services Ltd —Vashi, Navi Mumbai, Maharashtra
- ₹12,00,000 - ₹15,00,000 a year
- Full-time
- Bachelor's degree
- Agile
- Communication skills
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Customer Growth Manager
Achilles Information India Private Limited —Andheri East, Mumbai, Maharashtra
- ₹5,00,000 - ₹8,50,000 a year
- Full-time
- CRM software
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Client Onboarding Manager
Emiza —Vidyavihar, Mumbai, Maharashtra
- APIs
10d
Customer Success Executive
YES Germany Mumbai —Andheri, Mumbai, Maharashtra
- ₹2,40,000 - ₹3,60,000 a year
- Full-time
- CRM software
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- English
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Customer Engagement Executive / Manager
IRIS Business Services —Turbhe, Mumbai, Maharashtra
- Full-time
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Field Operations Manager
Mesklintech LLP —Byculla, Mumbai, Maharashtra
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's degree
Quick apply
Head / General Manager – Warehousing (General, Bonded & Open Yard)
GloboTrans ProLogistix Private Limited —Mumbai District, Maharashtra
- Full-time
- English
- Analysis skills
- Presentation skills
- Health insurance
- Life insurance
Quick apply
4d
Business Development Manager
Concept BIU —Nariman Point, Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Corporate Sales (Travel Industry)(Hotel Industry)
Trident HRM Services Pvt Ltd —Mumbai District, Maharashtra
- ₹30,00,000 - ₹35,00,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick apply
Business Development – US Healthcare
Appex Innovation —Wadala, Mumbai, Maharashtra
- ₹4,00,000 - ₹5,50,000 a month
- Full-time
- CRM software
- Salesforce
- Business development
- Health insurance
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Customer Relationship Manager

ReachIvy.com
Mumbai District, Maharashtra

Quick apply

Job details

Full-time
₹25,000 - ₹60,000 a month
4 days ago

Qualifications

Upselling
Business development
B2B sales
Relationship management
Product demos
Communication skills

Full job description

Job Description – Relationship Manager (Schools & Institutional Partnerships)

Location: Mumbai
Experience: 3–10 years
Employment Type: Full-time
Function: Client Success / Institutional Partnerships / Business Development

About HelloIvy.ai

HelloIvy.ai is an AI-powered career and higher-education guidance platform designed by ReachIvy.com to help schools, counselors, students and families navigate career discovery, profile building, university selection, applications and the broader higher-education journey.

We are building a technology-led platform that combines AI with the expertise and data of ReachIvy.com, a leading education and admissions advisory firm.

As a Relationship Manager – Schools & Institutional Partnerships, you will be responsible for managing and growing relationships with individuals, schools and colleges that are onboarded onto HelloIvy.ai.

Your role will sit at the intersection of Client Success, Relationship Management, Product Adoption and Business Development.

You will ensure that our institutional partners are actively using the platform, counselors understand how to leverage it, students derive value from it, and school leadership sees HelloIvy.ai as a long-term strategic partner.

At the same time, you will identify opportunities to deepen existing relationships, generate referrals and contribute to acquiring new institutional clients.

Key Responsibilities

1. Manage Existing School & College Relationships

Act as the primary relationship point of contact for assigned schools and colleges.
Build strong, long-term relationships with school leadership, principals, career counselors, coordinators and other key stakeholders.
Understand each institution's objectives, challenges and student-career guidance requirements.
Conduct regular check-ins, review meetings and relationship-building conversations.
Ensure partners receive timely support and have a positive experience with HelloIvy.ai.
Develop a strong understanding of each client's account, usage, needs and potential for expansion.

2. Drive Platform Adoption & Engagement

Lead the onboarding and activation process for new institutional clients.
Work closely with school counselors and administrators to ensure they understand the platform and its capabilities.
Drive regular usage of HelloIvy.ai among counselors and students.
Conduct product demonstrations, training sessions and orientation workshops.
Monitor engagement and proactively identify accounts where adoption is low.
Work with the internal product and technology teams to communicate client feedback and resolve issues.
Gather testimonials, success stories and case studies from successful school implementations.

3. Client Success & Retention

Own client satisfaction and relationship health for assigned accounts.
Establish regular reporting and review mechanisms with schools.
Track key metrics such as student registrations, counselor usage, engagement and feature adoption.
Identify potential client concerns before they become escalations.
Coordinate with internal teams to resolve client issues quickly.
Ensure renewals and long-term retention of institutional accounts.

4. Account Growth & Upselling

Identify opportunities to expand HelloIvy.ai within existing institutions.
Introduce clients to additional features, modules and services relevant to their requirements.
Identify opportunities for additional student cohorts, grades, campuses or departments.
Generate referrals from existing school and college partners.
Work towards increasing revenue and lifetime value from existing accounts.

5. New Client Development

Build relationships with prospective schools and colleges.
Generate leads through networking, referrals, events, conferences, school visits and outbound outreach.
Conduct discovery conversations with school leadership and counselors to understand their requirements.
Present and demonstrate HelloIvy.ai to prospective institutional clients.
Work with the sales/business team to move qualified prospects through the sales pipeline.
Maintain accurate records of leads, conversations, opportunities and follow-ups in the CRM.

6. School Community & Partnership Building

Represent HelloIvy.ai at school events, education conferences, counselor meets and other relevant forums.
Develop relationships with influential counselors, educators and school decision-makers.
Build a strong institutional network that can contribute to both client retention and new business.
Identify opportunities for webinars, workshops, career sessions and other engagement initiatives with partner schools.

7. Voice of the Customer

Become the bridge between schools and the HelloIvy.ai product team.
Collect structured feedback from counselors, students and school leadership.
Identify recurring client pain points and product requirements.
Share actionable insights with the product and leadership teams.
Help prioritize improvements based on actual customer needs.

Essential Skills

We are looking for someone who is relationship-oriented, commercially minded and highly proactive.

3–10 years of experience in relationship management, customer success, B2B sales, institutional sales, education consulting or partnerships.
Excellent verbal and written communication skills.
Strong interpersonal and relationship-building abilities.
Comfortable interacting with principals, school leadership, counselors and senior stakeholders.
Strong presentation and demonstration skills.
Ability to understand a technology product and explain it simply to non-technical users.
Strong follow-up and execution skills.
Comfortable working with targets and measurable KPIs.
Good CRM and reporting discipline.
Ability to work independently in a fast-growing startup environment.

Preferred Background

Experience in any of the following would be a strong advantage:

EdTech
Education consulting
School partnerships
Career counseling
B2B SaaS
Customer success
Institutional sales
Higher education
International education/admissions
School counselor relationships

Why Join HelloIvy.ai?

Work at the intersection of AI, Education and Career Guidance.
Be part of an early-stage product with significant opportunity to shape its growth.
Work closely with the founding team and senior leadership.
Build relationships with leading schools and educational institutions.
Have direct influence on product development through customer feedback.
Opportunity to grow into a Head of Client Success / Institutional Partnerships / Business Development role as the company scales.

Compensation

Competitive fixed compensation + performance-linked incentives, based on experience and profile.

Pay: ₹25,000.00 - ₹60,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in nariman point mumbai maharashtra

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CRM Manager (Cosmetic Brand)-Lower Parel

Sales Manager for Mumbai

CRM Head - Mandate, ICP (10+ yrs Exp - Mumbai)

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Head / General Manager – Freight Forwarding

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Customer Success Executive

Customer Engagement Executive / Manager

Field Operations Manager

Head / General Manager – Warehousing (General, Bonded & Open Yard)

Business Development Manager

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