Mumbai Maharashtra Microsoft 365 technical support Jobs – 86 Open Jobs Today

IT Helpdesk Specialist - Lead
Conference Technologies, Inc. —Mumbai, Maharashtra
- Software troubleshooting
- Windows
- 12th Pass
Desktop Support Engineer
CARE INFOTECH —Mumbai, Maharashtra
- ₹15,000 - ₹18,000 a month
- Microsoft Outlook
- Software troubleshooting
- Windows
Quick apply
3d
IT Service Desk Analyst
NTIL —Mumbai, Maharashtra
- ₹2,00,000 - ₹7,00,000 a year
- Full-time
- Azure
- Software troubleshooting
- English
Quick apply
Service Desk Analyst - Senior ( 3-5 yrs), Mumbai
Skill Lab Services —Thane, Maharashtra
- ₹10,00,000 - ₹20,00,000 a year
- Full-time
- Azure
- Customer service
- Analysis skills
Quick apply
7d
Desktop Support
Investec —Mumbai, Maharashtra
- Full-time
- Azure
- Microsoft Outlook
- Software troubleshooting
Wintel & M365 administrator L2
TalentNest Solutions —Vile Parle, Mumbai, Maharashtra
- ₹3,22,105.19 - ₹13,92,491.61 a year
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
Quick apply
10d
IT Support Supervisor – Hybrid L1/L2 (Hands-On Role)
Sia —Unknown, Maharashtra
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
Quick apply
IT Executive
T Bhimjyani Realty —Mumbai, Maharashtra
- ₹33,000 - ₹50,000 a month
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
- Health insurance
Quick apply
Senior Desktop Support Engineer
Axiom Technologies —Mumbai, Maharashtra
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
Technical & Functional SME - Power Platform & Sharepoint
Control Risks —Mumbai, Maharashtra
- Full-time
- Remote
- Azure
- DevOps
- SQL
Quick apply
Technical Customer Success Account Manager
Microsoft —Mumbai, Maharashtra
- Full-time
- Azure
- Master's degree
- AWS
2d
IT Support Engineer – L1/L2
Sia —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Azure
- Computer Science
- English
Quick apply
9d
Senior System Administrator
Shri Vile Parle Kelavani Mandal —Mumbai, Maharashtra
- Azure
- B.Sc
- Windows
9d
IT Co-Ordinator
TheMaverics Technologies —Mumbai, Maharashtra
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Project Partner
MOL Information Technology —Andheri East, Mumbai, Maharashtra
- ₹5,00,000 a year
- Microsoft Outlook
- Computer Science
- Software troubleshooting
D365 Product Owner
Investec —Mumbai, Maharashtra
- Full-time
- Azure
- Customer service
- DevOps
IT Solutions Manager
Zill Consulting —Mumbai, Maharashtra
- Full-time
- Computer Science
- Master's degree
- Project management
ERP Executive
D R Coat and Resins —Malad, Mumbai, Maharashtra
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Oracle
- Computer Science
- ERP systems
- Health insurance
Quick apply
10d
Senior System Administrator
Narsee Monjee Institute of Management Studies (NMIMS) —Mumbai, Maharashtra
- Azure
- B.Sc
- Windows
9d
CRM Technical Consultant / Developer
tesa —Mumbai, Maharashtra
- Full-time
- Azure
- Computer Science
- DevOps

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IT Helpdesk Specialist - Lead

Conference Technologies, Inc. -
Mumbai, Maharashtra

Apply Now

Job details

Qualifications

Software troubleshooting
IT service management
Windows
Technical support
12th Pass
IT support
Problem management
Communication skills
Help desk

Full job description

Description

CTI has been a leading AV provider for over 30 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest technology experts show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.

So, what are we looking for?

We are looking for an IT Helpdesk Specialist whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience.” In this role, you will lead the day‑to‑day helpdesk function and set the tone for how employees experience IT support: friendly, responsive, organized, and dependable. This is a working‑lead role where you will actively take tickets, answer calls, troubleshoot issues, and serve as the primary point of coordination for queue health, escalations, and service quality.

A key part of this role involves measuring and improving the support experience by tracking metrics such as Customer Experience Score (CES) and Mean Time to Resolution (MTTR). You will also lead cross‑department meetings to coordinate IT needs, align priorities, and improve communication between IT and the business.

We will provide the training, support, and work environment to help you succeed. CTI employees are known as customer‑focused problem‑solvers who can get the job done—and do it with a great attitude.

What are your responsibilities?

Lead and reinforce a fantastic support experience through friendly communication, responsiveness, and strong follow‑through
Provide hands‑on helpdesk support by taking tickets, answering calls, troubleshooting issues, and modeling excellent documentation
Manage the ticket queue by prioritizing work, coordinating coverage, and ensuring escalations are handled and driven to completion
Track and improve key performance metrics such as CES, MTTR, ticket aging, backlog, and recurring issues
Lead cross‑department communication and meetings to gather needs, align priorities, and enhance the overall internal support experience
Coach and mentor the team to improve troubleshooting skills, documentation habits, and customer communication
Identify recurring issues and improve processes through documentation, training, and workflow adjustments
Assist with onboarding support as needed, including coordinating with HR and operations for large onboarding days
Other tasks as assigned

Will you fit in?

Our employees fearlessly embrace the company culture, and applicants who merely want to punch in their timecards every day are not what we are looking for
You lead by example with organization, calmness, responsiveness, and a solutions‑focused mindset
You are comfortable being accountable to metrics and using data such as CES and MTTR to make improvements
You communicate clearly and professionally and can facilitate productive meetings with other departments
You can work independently with minimal guidance and aren’t afraid to ask the right questions when you need help
You enjoy coaching others and helping raise the standard of support

Does experience count?

Basic Qualifications

3+ years of experience in an IT helpdesk or customer‑facing technical support role (or equivalent experience)
Experience owning ticket triage, prioritization, escalation, and resolution
Experience tracking and improving support performance metrics such as CES and MTTR
Strong verbal and written communication skills with the ability to lead meetings across departments
High school diploma or equivalent

Preferred experience

Prior experience as a helpdesk lead, senior technician, or service desk coordinator
Experience building helpdesk documentation and onboarding playbooks
Familiarity with IT service management concepts such as SLAs, CSAT/CES, and incident/problem management

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Qualifications

Apply Now

Refine Your Search

microsoft 365 technical support jobs in mumbai maharashtra

IT Helpdesk Specialist - Lead

Desktop Support Engineer

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Project Partner

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