Hr Manager call center Jobs – 117 Open Jobs Today

Assistant Manager
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
Senior Product Manager
MongoDB —Gurugram, Haryana
- Azure
- AWS
- Product management
IT Manager
Aspire Lifestyles —Gurugram, Haryana
- Azure
- Computer Science
- Software troubleshooting
Director & Cluster Head - Distribution Network(North)
Standard Chartered —Gurugram, Haryana
- Management
- Master's degree
- Bachelor's degree
- Health insurance
- Paid sick time
7d
EUC Administrator
MKS Inc. —Gurugram, Haryana
- Weekend availability
- Azure
- Windows
- Analysis skills
Quick apply
1d
Telesales Assistant Manager
Agrim Wholesale Private Limited —Gurugram, Haryana
- ₹40,000 - ₹60,000 a month
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
Quick apply
Team Leader – Real Time Analyst (WFM & RTA) – Gurugram, India
Fusion CX —Gurugram, Haryana
- Analysis skills
- Communication skills
Head of HR
Aspire Lifestyles —Gurugram, Haryana
- English
- Travel
- Human resources
Inside Sales Account Executive 3
Dell Technologies —Gurugram, Haryana
- ₹16,54,950 - ₹21,41,700 a year
- Full-time
- Sales
- Master's degree
- Bachelor's degree
2d
Account Executive 1, Inside Sales
Dell Technologies —Haryana
- Full-time
- Sales
- Bachelor's degree
8d
Management Trainee
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
Data Center Operations Manager
NK Securities —Gurugram, Haryana
- Weekend availability
- Computer Science
- Bachelor's degree
- Scripting
Senior Product Manager
Sprinklr —Gurugram, Haryana
- Full-time
- Master's degree
- Presentation skills
- Bachelor's degree
- Paid time off
Project Administrator (Project Coordinator)
Target Integration Consultancy Private Ltd —Gurugram, Haryana
- ₹4,00,000 - ₹5,00,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Project management
- Health insurance
Quick apply
AR Enablement Specialist
PAR —Gurugram, Haryana
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
DevOps Engineer - AWS
Gartner —Gurugram, Haryana
- Email
- Hybrid work
- Azure
- Computer Science
- DevOps
Senior Sales Manager, National Sales, Gurgaon
Marriott International, Inc —Gurugram, Haryana
- Full-time
- Sales
- No experience needed
- 12th Pass
Senior ServiceNow Developer - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Weekend availability
- Computer Science
- Customer service
- B.Sc
- Flexible schedule
Group Lead -FSTD Technical Support Operations
Airbus India Training Centre Private Limited —Gurugram, Haryana
- Email
- Management
- Communication skills
Assistant Manager - Customer Care
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Analysis skills
- Bachelor's degree
Quick apply

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Assistant Manager

Genpact India Pvt. Ltd. -
Gurugram, Haryana

Quick apply

Job details

Full-time

Qualifications

Power BI
Microsoft Excel
Oracle
Statistics
Computer Science
Call center
Alteryx
English
Ab Initio
Master's degree
Bachelor's degree
MA
VBA
Agile
Data science
SAP BusinessObjects
Informatica
BA
Communication skills
Python
Data Science
Analytics

Full job description

Specialist - Process Analytics - FCRM

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Business Analyst/Assistant Manager - Real Time Analyst! The Junior RTA will support day-to-day real-time monitoring and workforce activities for Voice and KYC Back-Office operations. The role focuses on queue monitoring agent adherence and basic intraday reporting to help meet service levels and productivity targets. Responsibilities: - Real-Time Monitoring - Monitor live call queues and KYC back-office workload - Track agent login breaks and adherence to schedules - Alert Team Leaders and supervisors in case of high call volumes or backlogs - Workforce support - Assist in moving agents between Voice and KYC tasks as per instructions - Update real-time dashboards and trackers - Support intraday staffing adjustments - Communication - Share hourly updates on call volumes service levels and backlog status - Escalate issues such as low staffing system downtime or sudden volume spikes - Reporting - Prepare basic intraday and end-of-day reports - Maintain attendance shrinkage and adherence data - Key Metrics Tracked - Service Level - Call Volumes / Backlog - Schedule Adherence - Agent Utilization - Tools & Skills - Basic knowledge of WFM tools or real-time dashboards - Good working knowledge of MS Excel / Google Sheets - Understanding of call center and back-office operations - Good communication and coordination skills

Qualifications

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science

Certifications

Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Fraud Examiner (CFE) - ACFEACFE, Certified Risk Professional (CRP) - UdemyUdemy

Required Skills

Ab Initio, Ab Initio, Agile Methodology, Alteryx, Client Relations, Collaboration Tools, Data Integration, Data Modeling, Demand Forecasting, Design Thinking, Executive Presence, High Volume Replication, Inclusion, Informatica PowerCenter, Matillion ETL, Microsoft Excel, Microsoft Power BI, Microsoft Visual Basic for Applications, Oracle Data Integrator (ODI), Personal Effectiveness, Python (Programming Language), SAP BO Data Services (BODS), SnapLogic, Statistics, Storytelling {+ 2 more}

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Process Analytics - FCRM

Remote Type -

Office

Work Shift -

Day Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

manager call center jobs in hr

Assistant Manager

Senior Product Manager

IT Manager

Director & Cluster Head - Distribution Network(North)

EUC Administrator

Telesales Assistant Manager

Team Leader – Real Time Analyst (WFM & RTA) – Gurugram, India

Head of HR

Inside Sales Account Executive 3

Account Executive 1, Inside Sales

Management Trainee

Data Center Operations Manager

Senior Product Manager

Project Administrator (Project Coordinator)

AR Enablement Specialist

DevOps Engineer - AWS

Senior Sales Manager, National Sales, Gurgaon

Senior ServiceNow Developer - Global Capability Center

Group Lead -FSTD Technical Support Operations

Assistant Manager - Customer Care

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