JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
- Conduct periodic assessments of facility operations and identify areas for improvement.
- Conduct periodic audits to assess facility compliance with regulations and standards.
- Conduct regular facility inspections to identify and address maintenance issues.
- Conduct regular inspections to ensure that the procedures are being followed and updated as required.
- Conduct regular meetings with vendor partners and ensure delivery standards / schedules are met.
- Conduct vendor meetings on a regular basis and review performance.
- Coordinate and communicate with LOBs and other stakeholders as required.
- Coordinate and maintain the as-built drawing and transition document library.
- Coordinate for employee moves.
- Coordinate / monitor LL actions on areas controlled by them.
- Coordinate office space planning and allocation, including moves and relocations.
- Coordinate with different vendors for minor project work.
- Coordinate with the Housekeeping department and the Pest controller to have a pest free environment.
- Ensure adherence to client SLA's.
- Ensure all Critical Environment (CEM) requirements are met.
- Ensure all services are performed as per Standard Service Specifications.
- Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations.
- Ensure all vendors are in compliance with contract and all insurance requirements are met.
- Ensure all work orders / inspections is closed / carried out regularly.
- Ensure appropriate follow up with customers resulting in superior and positive customer satisfaction.
- Ensure building compliance are checked for site and records maintained.
- Ensure compliance to all GRE OE standards and signoff.
- Ensure compliance with all health and safety, environment and risk management policies.
- Ensure compliance with environmental, health, and safety regulations.
- Ensure compliance with Jones Lang LaSalle minimum audit standards.
- Ensure compliance with statutory regulations on fire, health and safety standards.
- Ensure Cross Cluster Knowledge sharing & Support with Co Staff.
- Ensure delivery of committed services and overall satisfaction with JLL.
- Ensure facility inspections are carried out as per schedule.
- Ensure facility related consumables inventory and zero stock intolerance at any point of time
- Ensure to implement all process / procedures on ground effectively.
- Ensure up keep of office maintained, liaise with soft service team, for the same.
- Ensure vendor insurances are in place and meet legal requirements.
- Ensure visitors are promptly attended by the Front Office Executives (FOE).
- Ensure work orders are being completed according to SLA's and client KPI's.
- Maintain accurate records of facility assets, warranties, and maintenance history.
- Maintain and implement applicable SOPs.
- Maintain documentation, status updates and information through ticketing system.
- Maintain equipment database for site.
- Maintain high standards of M&E operations.
- Maintain the logbooks, checklists and PPM schedules for all M & E installations.
- Maintain updated vendor escalation matrix.
- Manage all duties in compliance to Master Services Agreement and applicable performance measurements.
- Manage all Healthy & safety issues and actively participate in Health and Safety reviews.
- Manage and maintain facility management tasks as assigned.
- Manage and maintain small facility management tasks as assigned.
- Manage and monitor site work ticket queue.
- Manage and participate in desk coverage (including security scheduling).
- Manage backup and paperwork for spend.
- Manage critical relationships with client, residents and key vendors.
- Manage day-to-day activities of guest services.
- Manage delegated spend activity.
- Manage Downtime / Breakdowns.
- Manage new hire swag and orders.
- Manage out of scope costs with specific forms and required client approvals.
- Manage the daily delivery of existing service contracts.
- Manage the shift FM operations.
- Manage the site in accordance with all agreed policies, procedures and contract scope.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
