FEMALES ONLY
This role is for a Full Time Retail Store Manager in Amritsar. The Assistant Manager will be handling a staff team of 10-15 people and working under the Partners of the firm. Aspects of the role include:
- HR Management
- Sales and Closing/Negotiating
- Accounts and Financial Tracking and Management
- Supervising and Managing the team
- Supervising Opening and Closing the store
Please refer to the attached job description below for a detailed breakdown of all roles and responsibilities.
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Showroom Manager — Jewellery Retail Operations
Position: Showroom Manager — Jewellery Retail Operations
Company: Raman Durga Das Seth Jewellers
Location: Amritsar, Punjab
Job Type: Full-Time
Experience Required: Minimum 2-3 years in a luxury jewellery management role or a premium retail management role
About the Role
The Showroom Manager serves as the operational nerve center of our flagship retail space. This is a pure leadership, administrative, and supervisory role rather than a front-line sales position. The manager is the primary custodian of all showroom functions, floor staff, and back-end logistics, ensuring a seamless luxury guest experience, strict inventory control, and optimal business efficiency. The ideal candidate is highly structured, composed under pressure, and capable of driving a disciplined yet welcoming store environment.
Working hours are 10:45 AM to 8:45 PM, Monday to Saturday. The pay range for this role is between ₹25,000 and ₹35,000 rupees per month + Performance Based Bonuses, dependant on experience. A successful candidate needs to be extremely well groomed, confident, punctual, responsible and know how to handle a team and execute quick decisions.
Key Responsibilities
1. Daily Operations & Logistics Management
- Opening and Closing Management: Oversee strict morning opening and evening closing protocols, ensuring absolute compliance with operational and security checklists.
- Supply Chain & Vendor Logistics: Coordinate end-to-end workflows with production teams, artisans (karigars), and suppliers regarding repairs, custom orders, and timely inventory dispatches.
- Floor Flow Optimization: Direct daily front-of-house hospitality operations, ensuring customer service areas, refreshments, and client touchpoints operate flawlessly.
2. Team Leadership & Performance Management
- Personnel Supervision: Command and oversee all showroom tiers—including sales consultants, front-desk receptionists, and floor helpers—maintaining clear professional boundaries and elite decorum.
- Staff Scheduling & Coverage: Construct and manage employee duty rosters, attendance logs, and leave requests to guarantee optimal floor coverage at all times, especially during peak festive seasons.
- Training & Development: Lead structured morning huddles and routine training sessions focusing on product knowledge, high-end customer etiquette, and store SOPs.
- Performance Analytics: Track sales performance by category, analyze footfall-to-conversion metrics, and identify top-performing staff or areas requiring operational adjustment.
- Staff Mentoring: Conduct monthly 1:1 meetings with staff to understand their needs and any other operational challenges.
3. Client Experience & Store Standards
- VIP Relationship Management: Personally welcome high-value, multi-generational, and repeat NRI clients, cultivating long-term brand loyalty.
- Grievance Resolution: Hand-select and resolve escalated customer feedback or complaints with a diplomatic, solution-oriented approach.
- Visual Merchandising & Ambiance: Maintain pristine showroom standards, ensuring display counters are fully stocked, layouts are brand-appropriate, and environmental factors (lighting, cleanliness, fragrance) reflect a premium luxury benchmark.
4. Inventory Control & Security Compliance
- Daily Stock Auditing: Supervise meticulous daily inventory tracking, checking high-value assets in and out of security vaults and monitoring real-time counter stock.
- Stock Health Management: Partner with manufacturing teams to minimize gaps in high-demand categories while monitoring aging stock and reporting slow-moving pieces to ownership.
- Security Enforcement: Maintain total vigilance over security protocols, CCTV monitoring, floor safety regulations, and strict handling permissions for luxury stock.
5. Financial Administration & Executive Reporting
- Data & Software Synchronicity: Ensure all daily retail billing, invoices, and accounting records are updated accurately in database systems (such as Tally).
- Ownership Reporting: Compile and submit comprehensive daily sales, operational highlights, and localized expense summaries directly to business ownership.
Required Qualities & Skills
- Technical Expertise: In understanding and using computers. Expertise with coding, AI, Accountancy Softwares, and Microsoft Suite is highly preferred.
- Commercial & Financial Acumen: Strong mathematical, analytical, and reporting skills; familiarity with Tally or premium retail POS platforms is highly valued.
- Poise Under Pressure: Exceptional emotional intelligence (EQ) and calm decision-making during high-traffic intervals or complex customer situations.
- Market Awareness: Strong general knowledge of global current affairs, economic trends, and precious metal market dynamics.
- Professional Grooming: Flawless personal styling and executive presentation aligned with a century-old heritage institution.
- Punctuality & Discipline: Outstanding commitment to time management, setting a definitive baseline of accountability for the entire showroom team.
- Leadership & Authority: Proven capability to direct, motivate, and manage a multi-tiered workforce with clarity and respect.
- Trilingual Fluency: Complete fluency in spoken and written English, Hindi, and Punjabi to interface seamlessly with global clientele, local teams, and production units.
Compensation & Benefits
Salary: ₹25,000 and ₹35,000 rupees per month + Performance Based Bonuses
Salary Type: Fixed Monthly + Performance Incentive once a year
Benefits:
✅ Paid Sick Leave
✅ Paid Time Off (PTO) / Annual Leave
Perks of Working With Us
- Preferred Staff Pricing on Jewellery: Access beautiful heritage and modern collections at exclusive retail-preferred staff rates.
- Competitive Executive Wages: Senior-level compensation tailored to reward management excellence, leadership stability, and operational precision.
- Strong Team Culture: Foster, mentor, and lead a highly disciplined, collaborative, and respected family-business ecosystem.
- Direct Partnership with Ownership: Enjoy a direct collaborative pipeline, regular strategic mentorship, and decision-making access alongside the business owner.
- Premium Workspace: Manage daily operations inside a beautifully designed, secure, and fully air-conditioned luxury retail environment.
- Long-Term Career Growth: As our legacy brand scales, dedicated and reliable managers are uniquely positioned for organizational growth and expanded operational autonomy.
How to Apply
Interested candidates can submit their applications and resumes via Indeed.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Application Question(s):
- What is the most important skill/aspect in being a manager to a team of 10 people according to you?
Work Location: In person
