Responsibilities:
PGS | Senior Manager - Transitions
About Principal: understand who we are
With more than 19,000 employees worldwide, Principal helps people and companies in Asia, Australia, Europe, Latin America, and North America build and protect their financial well-being. We’ve been doing this for 143 years. A FORTUNE 500 company, we’re known for our innovative ideas and real-life solutions that help customers make financial progress, no matter their income or portfolio size.
Principal Global Services (PGS) is the global business services (GBS) for Principal Financial Group with offices present in India and Philippines and 3000+ employees.
For more information, visit www.principal.com Follow us on Xcorp (previously Twitter), Facebook, LinkedIn, and YouTube.
Job Purpose: this section helps you understand the business and provides high level summary of the role
The Head of Transitions is a strategic and leadership role responsible for owning, managing and improving the transition methodology for the firm. This role will be responsible for driving the organization's strategy towards work transitions and enabling the wider organization to deliver the resulting change effectively. The Head of Transitions role will require strong alignment with the Enterprise and close partnership with the Business Units, Risk, Technology and other functions to deliver the required impact. It will also require development of productized services to deliver value across the transition management lifecycle. This role reports into Head of PGS Process Excellence and will be part of the overall PGS Transformation function.
Essential Deliverables: the section helps understand the job ownership and accountability
Support and develop transition strategy agenda for PGS. Develop, mature and execute the process transition methodologies, frameworks, practices within PGS for broader businesses and Enterprise.
- Enable PGS organization by developing self-serving toolkits and playbooks, such that they can deliver change on their own.
- Communicate and interact with all departments and operating groups to understand business needs and to refine transition methodology, as necessary. Ability to perform quality audits to ensure use of the methodology is aligned and to identify areas of improvement.
- Needs to have advanced hands-on experience as a transition leader and as a subject matter expert with knowledge of associated methodologies and techniques to address both business operations as well as agile IT work intake. Understands external trends, industry standards and adopts practices to help PGS to enable the Enterprise to realize the full potential of work transitions.
- Identify areas of improvement within PGS Process Excellence team and wider PGS Transformation to enhance the value proposition.
- Implement process to manage work transitions effectively and efficiently. Establish a control framework to build auditability of such work movements.
- Drive efficiency, effectiveness, and productivity. Build strong mechanisms to track value derived from the transition initiatives for business and stakeholders, both qualitative and quantitative.
- Ability to build governance practices and principles to support business service delivery, manage escalations, and incident management.
- Develop deep understanding of PGS service value proposition to help enterprise partners leverage service based on the need.
- Display commercial mindset and leadership maturity around harnessing support through influence and building relationships.
- Stay updated on industry trends, market conditions, and competitors to better serve clients.
- Understand and represent Principal code of conduct, core values, leadership expectations and stay guided by them while making decisions, leading teams, partnering, and coaching to build strong succession.
- Skilled in managing global stakeholders in varying maturities across geographies and navigate the global matrix organization through listening, collaboration, and influence.
- Drive culture of high performance and inclusiveness, process improvement and transformation to drive value and optimization.
- Significant people management and partnership capability, be able to build, lead and manage an aspiring team of highly skilled and tenured staff.
- Build and foster an environment of transparency. Encourage experimentation, continuous learning among staff. Build talent and succession plans for key roles.
As a leader at Principal, you’re responsible for activating our strategy, meeting evolving customer needs, and creating an inclusive culture. Our Leadership Expectations are our guide to the standards expected from all our leaders. Our leaders need to be positive brand ambassadors of our core values and purpose. They need to understand our code of conduct and know the responsibility to comply. They stay respectful of diversity and differences and work towards building inclusive teams and partnerships.
Reporting Relationships
This job reports to: PGS Head of Process Excellence
Direct Reports: Transition practitioners
Flexibility Option and Base Location
Principal offers modern hybrid working arrangements that allow all employees to adapt to changing work preferences.
Flexibility Option for the role: Hybrid, 3 days in office
Base Location: Pune, India
Principal is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Principal is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
Principal reserves the right to change this job description any time, and this job description is not intended to detail every requirement of the job. Other job requirements may be found, for example, in an individual’s goals as determined by their leader.
Qualifications:
Qualifications-Certifications-Relevant Work Experience:
Preferred educational background: Bachelor’s/master’s degree. Advanced studies/certifications in Project Management and Process Improvement. Strong hands-on experience as a Project Manager, Process Excellence practitioner / leader and a subject matter expert. Deep knowledge of PMBOK, Six Sigma, Lean, Kaizen, etc.
Total years of industry experience: Minimum of 15 years+ professional experience as a Transition Project Manager or in a similar role, preferably with BFSI international GCCs or service providers. Prior experience of Insurance or claims will be highly preferable. We seek a seasoned Transitions leader who has led similar capabilities in global environments.
