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Asset & Wealth Management Operations - Marcus US Fraud Detections - Analyst - Hyderabad

Goldman Sachs -
Hyderabad, Telangana

Apply Now

Job details

Benefits

Health insurance

Qualifications

Management
Research
Bachelor's degree
Financial services
Fraud prevention and detection
Leadership

Full job description

WEALTH MANAGEMENT

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

MARCUS BY GOLDMAN SACHS

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.

YOUR IMPACT

We are looking for an experienced Operations Team Leader, who has a passion for fraud detection and investigation work, to join our growing fraud operations team. If you work in risk operations environment, and have strong people management skills, we want to hear from you.

OUR IMPACT

Our division provides critical operational functions to ensure our customers can manage their accounts with us easily and securely. From day one, our leaders play a vital role in upholding the three customer support principles risk management, process innovation and customer focus. You will join and support our US Deposits Back Office function in Bengaluru.

JOB SUMMARY & RESPONSIBILITIES

Manage the day-to-day activities of a Fraud Operations team.
Lead, manage and supervise the day-to-day operations of a team of 12-15 representatives.
Provide direction to the team on productivity and SLAs, problem solving, setting timelines and next steps.
Provide individual coaching, mentoring, and feedback to the team on a regular basis.
Educate Fraud Investigators on identification and prevention of fraudulent activity.
Manage significant caseload and utilize the company investigation system.
Open and prepare cases and follow all documented procedures to ensure proper cases detail is completed.
Review existing operational processes and identify opportunities for continuous improvement.
Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership.
Coordinate the investigation of any fraud issue with the appropriate Stakeholders as appropriate.
Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred.
Conduct training, monitor quality and quantity of case work and provide feedback on performance.

SKILLS

Proven ability to lead by example, with a positive attitude.
Ability to lead teams and drive performance standards.
Good interpersonal skills
Excellent analytical and problem-solving skills (with a view to support changes to processes), and works well under pressure.
Is adaptable, has high-energy levels and desire to help others work towards targets and develop their skills.
Strong customer focus
Ability to lead teams, juggle across various workstreams and drive performance standards.
Good leadership skills and the ability to motivate and develop staff.
Ability to manage and drive a culture of continuous improvement.
Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner.
Ability to research and make appropriate decision regarding complex cases.
Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers.

BASIC QUALIFICATIONS

Bachelor's Degree or equivalent combination of education and fraud experience
Minimum of 4-6 years of experience in financial services or related industries

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html

Goldman Sachs is an equal employment/affirmative action employer

We Offer Best-In-Class Benefits

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

Holiday & Vacation Policies

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.

Opportunity Overview CORPORATE TITLE Analyst OFFICE LOCATION(S) Hyderabad JOB FUNCTION Digital Operations - Management DIVISION Asset & Wealth Management

Apply Now

Refine Your Search

class monitor jobs in hyderabad telangana

Asset & Wealth Management Operations - Marcus US Fraud Detections - Analyst - Hyderabad

SAESI- Documentation Engineer M-F

Wanted Mathematics Teacher – Primary School

Online-Primary Teacher

Pre Primary Coordinator

Global Training Manager

Procurement Assistant II

Oracle PDH

High School Science Teacher (Physics & Chemistry)

Vocal teacher

Facilities Coordinator

Primary School Teacher

Placement and Administrative in charge

WFM Real Time Analyst I

BT Specialist-RTR( Contractor)

MT - S&P

Operations Buyer

Payment Operations Analyst

Technical Services Co-ordinator

Program Coordinator, Signage

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