Ernakulam Kerala Management information systems manager Jobs – 115 Open Jobs Today

Customer Service Manager (CSM)
Eloit Innovations Pvt. Ltd. —Kakkanad, Kochi, Kerala
- Full-time
- Computer Science
- Software troubleshooting
- English
- Health insurance
Quick apply
Associate Business Analyst
Accenture —Kochi, Kerala
- Full-time
- Azure
- Salesforce
- DevOps
14d
Specialist Planning
NOV Inc. —Kochi, Kerala
- Full-time
- Remote
- Inventory control
- Finance
- Bachelor's degree
Key Account Manager (Telecom)
Factor Human Resources Pvt Ltd —Kochi, Kerala
- ₹65,000 - ₹75,000 a month
- Full-time
- CRM software
- Customer service
- Business development
Quick apply
4976094-Assistant Manager
EXL Service —Kochi, Kerala
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior System Specialist (L3)
Cyncly —Kochi, Kerala
- Full-time
- Azure
- Computer Science
- Windows
IT Project Manager (Client Requirement, Onsite - Princeton, NJ)
Millennium Consultants —Kakkanad, Kochi, Kerala
- Azure
- Computer Science
- PMP
Senior Product Owner
Prevalent AI —Kakkanad, Kochi, Kerala
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Manager - VI Store Operations
Vodafone Idea —Kochi, Kerala
- Team management
EY - GDS Consulting - AI and DATA - Azure Data Architect - Manager
EY —Kochi, Kerala
- Azure
- Databases
- SQL
Account Quality Manager - L1
Wipro Limited —Kochi, Kerala
- Continuous improvement
- Team management
- Leadership
Product Manager - Cyber Applications
Prevalent AI —Kakkanad, Kochi, Kerala
- Full-time
- Management
- Computer Science
- Bachelor's degree
Project Manager
Experion Technologies —Kochi, Kerala
- Azure
- DevOps
- AWS
Assistant Manager
EXL Service —Kochi, Kerala
- Full-time
- Microsoft Excel
- Computer literacy
- Finance
5d
Finance Manager
LEAMS Education Services (Gamma Holdings LLC.) —Kochi, Kerala
- Bachelor's degree
- Accounting
Quick apply
5d
Client Relationship Manager
KAWMA INTERNATIONAL LLP —Kaloor, Kochi, Kerala
- ₹35,000 - ₹50,000 a month
- Full-time
- CRM software
- Hospitality
- Customer service
Quick apply
9d
Key Account Manager
Dozee —Kochi, Kerala
- Full-time
- Sales
- Marketing
- Master's degree
EY - GDS Consulting - AI And DATA - Databricks - Manager
EY —Kochi, Kerala
- Azure
- Computer Science
- DevOps
8d
4399705-Assistant Manager
EXL Service —Kochi, Kerala
- Full-time
- Microsoft Excel
- ERP systems
- Master's degree
Business Analyst (3 - 5 years)
NewAgeSys Solutions —Kakkanad, Kochi, Kerala
- Computer Science
- Bachelor's degree

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Customer Service Manager (CSM)

Eloit Innovations Pvt. Ltd. -
Kakkanad, Kochi, Kerala

Quick apply

Job details

Permanent | Full-time

Benefits

Provident Fund
Health insurance

Qualifications

Computer Science
Software troubleshooting
English
Analysis skills
Bachelor's degree
Customer support
Hindi
Communication skills

Full job description

Customer Success Manager

Job Summary:

Job Title: Technical Support Associate - SaaS Products
Location: Kakkanad, Kochi, India
Job Type: Full-time, Permanent
Experience: 2-3 years
Preference: Immediate joiners preferred

About Eloit

Eloit Innovations is a fast-growing Global SaaS / Software Product company building cutting-edge solutions in education and faith-based technologies. Eloit is on a mission to unlock potential through graceful innovation. Our flagship platforms include Edisapp School ERP, Credisapp, Kristapp, BibleOn, and more - headquartered in London, with over a decade of innovation and operations in Kochi, India.

The Role

We are looking for a Customer Success Manager who combines technical understanding with strong communication skills and a customer-first mindset. You will play a key role in ensuring a seamless experience for our clients by providing timely support and effective solutions.

Responsibilities

Customer Interaction: Respond promptly to customer queries across phone, email, chat, and in-person interactions while delivering accurate information and maintaining a professional, positive experience.
Technical Support: Assist customers with product-related technical issues, guide users through step-by-step troubleshooting, and work closely with the technical team for advanced issue resolution.
Issue Resolution: Analyse customer concerns, identify root causes, implement effective solutions, and escalate complex cases when required.
Product Onboarding: Support new clients through the onboarding process — walkthroughs, account setup, configuration guidance, and initial training to ensure a smooth product adoption experience.
Product Adoption & Engagement: Monitor customer usage patterns, proactively reach out to low-engagement accounts, and guide clients on features and best practices to maximise product value.
Ticket & Helpdesk Management: Log, track, and manage support tickets through the helpdesk system ensuring SLA adherence, timely resolution, and proper documentation of all customer interactions.
Release & Update Communication: Communicate new feature releases, product updates, and maintenance notifications to clients clearly and proactively.
Issue Resolution: Analyse customer concerns, identify root causes, implement effective solutions, and escalate complex cases when required.
Bug Reporting & Feedback Loop: Identify, document, and report product bugs or recurring issues to the development and QA teams, and follow through until resolution is confirmed to the customer.
Knowledge Base Contribution: Create and maintain support articles, FAQs, how-to guides, and training materials to help customers self-serve and reduce repetitive queries.
Renewal & Retention Support: Monitor account health, flag at-risk accounts, and coordinate with the sales and customer success teams to support renewals and reduce churn.
Communication & Collaboration: Translate technical concepts into simple, user-friendly language and coordinate with internal teams such as development and QA to resolve issues.

Requirements

Education: Bachelor’s degree in IT, Computer Science, or a related field
Experience: Prior experience in customer support or a similar role
Communication Skills: Strong verbal and written communication skills
Language Skills: Fluent in English & Hindi
Technical Knowledge: Basic technical knowledge of IT products and services
Problem-Solving Ability: Strong problem-solving and analytical skills
Tool Familiarity: Familiarity with customer support tools and systems

Compensation & Benefits

Health Insurance
Provident Fund
Day Shift

Why Eloit?

At Eloit, you won't just be doing a job - you'll be part of a mission. We build technology that impacts thousands of schools, students, and faith communities across the globe, and every person on our team plays a real role in that story.

We are a decade-old, London-headquartered Global SaaS / Software Product company with a passionate team in Kochi, India - building world-class platforms trusted by 700+ institutions across 4 continents. We move fast, we build things that matter, and we invest in the people who make it happen.

How to Apply?

Interested candidates should submit a detailed resume and a cover letter explaining why they are a good fit for this role.

Email: [email protected]

Subject Line: Associate – Customer Experience

Know more about Eloit: www.eloit.com

Job Types: Full-time, Permanent

Benefits:

Health insurance
Provident Fund

Application Question(s):

What is your earliest availability to start?
What is your last drawn salary?

Experience:

Customer support: 1 year (Preferred)

Work Location: In person

Quick apply

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