Yelahanka Bengaluru Karnataka Soft skills trainer Jobs – 30 Open Jobs Today

Customer Support Trainer
Bottomline —Bengaluru, Karnataka
- CRM software
- Customer service
- Salesforce
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2d
3DEXPERIENCE CATIA Technical Trainer
Ramaiah Academy —Peenya, Bengaluru, Karnataka
- ₹9,989.09 - ₹42,252.72 a month
- Full-time
- CAD
- English
- Bachelor's degree
Quick apply
Learning and Development Manager
Creative Synergies Group —Bengaluru, Karnataka
- Full-time
- Microsoft Office
- Master's degree
- Human resources
Full-Time German Trainer (Offline) - Bangalore
Language Services Bureau —Bengaluru, Karnataka
- ₹6,00,000 - ₹9,00,000 a year
- Full-time
- Master's degree
- Computer skills
- In-person
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Urgent hiring For Sales Trainer (Preferred from BPO Industry )
TYASuite Software Solutions —Koramangala, Bengaluru, Karnataka
- Urgently hiring
- Sales
- Master's degree
- Analysis skills

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Life Skills Trainer
Narayana e-Techno School —Hosur, Tamil Nadu
Strong communication and interpersonal skills. Creative, energetic, and passionate about working with children and adolescents.
₹25,000 - ₹30,000 a month
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5d
Soft Skills Trainer
BRIGHT LIGHT SOCIETY —Hosur, Tamil Nadu
Prior experience in soft skills or life skills training is highly desirable. This is part of a new initiative with our long-standing multi-conglomerate…
₹23,000 - ₹25,000 a month
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Customer Support Trainer

Bottomline -
Bengaluru, Karnataka

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Job details

2 days ago

Qualifications

CRM software
Customer service
Salesforce
Content creation
Bachelor's degree
Mentoring
Cash management
Communications
Business Administration
SaaS
Communication skills
Time management
Instructional design

Full job description

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Trainer – Member Services Support (India)

Position Summary

The Trainer will be responsible for designing, delivering, and managing training programs for new hires, advanced skill development, and remediation for Member Services Vendor Support agents. This role ensures agents are equipped with the knowledge, tools, and confidence to deliver exceptional customer experiences. The Trainer will collaborate closely with operations, quality, and management teams to continuously improve training content and methodologies. This position will be responsible, at onset, for becoming a SME in support of our customers, including taking existing training and working production until full proficiency.

Key Responsibilities

New Hire Training & Onboarding

Leveraging existing content, your ability to reach subject matter expertise and other SMEs within the business to create the content requirements for impactful training.

Deliver comprehensive new hire and advanced training programs covering product knowledge, systems, processes, and customer service skills ensuring a well-prepared agent.

Design and Manage nesting, mentorship, skills verification (new hire and annual), and transition plans as well as tracking/communicating for new hires to ensure smooth integration into production.

Advanced & Remediation Training

Design and conduct advanced training sessions for experienced agents to enhance skills and address knowledge gaps (Skills Verification).

In partnership with the management team, implement targeted remediation training for agents identified through QA, escalations, and other performance indicators.

Content Development & Continuous Improvement

Maintain and update training materials to reflect product updates, process changes, and best practices.

Leverage industry applications and AI tools to turn content into self-paced hosted modules with audio and video components to deliver a professional training experience

Gather feedback from agents, floor walkers, and QA to improve training effectiveness.

Over time, own training common skills such as soft skills, tool usage, case management, escalation handling, etc. as needed.

Certified Coach and Quality Auditor

During training downtimes, the Trainer will become QA certified and perform quality audits as part of the QA Program.

Consistently participate in QA calibration to ensure readiness.

Collaboration

Partner with management and QA teams to identify training needs based on performance trends.

Support initiatives to improve agent readiness and reduce time-to-proficiency.

Required Skills & Competencies

At least 4 years previous experience in training delivery, content creation, and instructional design.

Strong understanding of contact center operations and customer service principles.

Excellent communication and presentation skills.

Ability to simplify complex technical concepts for diverse audiences.

Proficiency in Paymode product and related SaaS applications (or ability to learn quickly).

Experience with CRM tools (Salesforce preferred).

Organizational and time management skills.

Education & Experience

Bachelor's degree in communications, Business Administration, or related field (preferred).

5+ years in customer service or technical support; 3+ year in training or coaching roles.

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

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soft skills trainer jobs in yelahanka bengaluru karnataka

Customer Support Trainer

3DEXPERIENCE CATIA Technical Trainer

Learning and Development Manager

Full-Time German Trainer (Offline) - Bangalore

Urgent hiring For Sales Trainer (Preferred from BPO Industry )

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