india guest experience manager Jobs – 2885 Open Jobs Today

Guest Experience Manager
ACCOR —Mumbai, Maharashtra
- Weekend availability
- Hospitality
- Mentoring
- Training & development
3h
Guest Experience Manager
IHCL —Uttarakhand
- Hospitality
- English
- Master's degree
Events & Promotions Manager
All In Hospitality India Pvt Ltd —Cuffe Parade, Mumbai, Maharashtra
- ₹60,000 - ₹80,000 a month
- Full-time
- Hybrid work
- Social media management
- Flexible schedule
Quick apply
14d
Event Manager
Festivals From India —Pune, Maharashtra
- ₹5,00,000 - ₹6,00,000 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Bachelor's degree
- Flexible schedule
Quick apply
10d
Operations manager (Hospitality or facility background)
Unity Group —Delhi, Delhi
- ₹40,000 - ₹70,000 a month
- Full-time
- Hospitality
- Master's degree
- Bachelor's degree
Quick apply
14d
General Manager
Thalassa Greek Taverna —Solim, Goa
- ₹1,00,000 - ₹1,50,000 a month
- Full-time
- Hospitality
- In-person
- Leadership
- Food provided
Quick apply
Guest Experience & Operations Manager
Staya Living —Bangalore City, Bengaluru, Karnataka
- ₹30,000 - ₹40,000 a month
- Full-time
- Hospitality
- Management
- Administrative experience
- Paid time off
- Food provided
Quick apply
14d
Manager - Guest Relations
Malabar Group —Mangalore, Karnataka
- ₹35,000 - ₹40,000 a year
- Master's degree
Resort Manager
THE CAREER LINE —Purulia District, West Bengal
- ₹30,000 - ₹35,000 a month
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Health insurance
- Food provided
Quick apply
13d
Guest Relation Manager
Eagleton-The Golf Resort —Bidadi, Karnataka
- ₹30,000 - ₹50,000 a month
- Weekend availability
- Customer service
- In-person
- Diploma
- Work from home
- Food provided
Quick apply
6d
Operations Manager
Vision Amusement Park Pvt Ltd —Agra, Uttar Pradesh
- ₹30,000 - ₹35,000 a month
- Full-time
- Customer service
- Business development
- Supervising experience
- Health insurance
- Paid time off
Quick apply
Operations Manager
Palmyra Hotels —Kochi, Kerala
- ₹30,000 - ₹40,000 a month
- Hospitality
- Supervising experience
- In-person
- Food provided
Quick apply
2d
Guest House Manager
Karunya Guest House —Coimbatore, Tamil Nadu
- ₹25,000 - ₹50,000 a month
- Weekend availability
- Hospitality
- Sales
- Customer service
- Health insurance
Quick apply
Duty Manager
PVRINOX LTD —Hubli, Karnataka
- ₹29,000 - ₹35,000 a month
- Full-time
- Customer service
- Supervising experience
- Human resources
- Health insurance
- Paid sick time
Quick apply
2d
Event Manager
Glued Entertainment Private Limited —Noida, Uttar Pradesh
- ₹30,000 - ₹40,000 a month
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
Quick apply
Duty Manager
PVR INOX LTD —Tumkur, Karnataka
- ₹4,50,000 - ₹5,00,000 a year
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
- Food provided
Quick apply
9d
Operational Manager
Aranya Nivas Lulung (A forest Resort at Baripada) —Baripada, Orissa
- ₹30,000 - ₹45,000 a month
- Full-time
- Customer service
- Supervising experience
- Human resources
Quick apply
Restaurant Manager
Silverstrom Amusement Parks Pvt. Ltd —Vettilappara, Thrissur, Kerala
- ₹40,000 - ₹50,000 a month
- Full-time
- Hospitality
- Customer service
- Team management
- Health insurance
- Food provided
Quick apply
Training Manager (Hotel Experience)
MANGO HILL RESORTS AND HOTELS —Udagamandalam, Tamil Nadu
- ₹40,000 - ₹55,000 a month
- Full-time
- Customer service
- Human resources
- In-person
- Health insurance
- Food provided
Quick apply
Operation Manager
Pandav Hotels —Sohagpur, Madhya Pradesh
- ₹25,000 - ₹50,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- Inventory management
- Health insurance
- Paid time off
Quick apply

I want to receive the latest job alerts for guest experience manager in india

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest experience manager jobs near india

Guest Experience Manager jobs in Mumbai, Maharashtra

House Manager jobs in Coimbatore, Tamil Nadu

Event Manager jobs in Noida, Uttar Pradesh

Operations Manager jobs in Kochi, Kerala

Program Manager jobs in Pune, Maharashtra

Project Manager jobs in Mohali, Punjab

Operations Manager jobs in Greater Noida, Uttar Pradesh

Operations jobs in Khopoli, Maharashtra

Operations Manager jobs in Fort, Mumbai, Maharashtra

Operations Manager jobs in Mumbai, Maharashtra

Senior Account Manager jobs in Pune, Maharashtra

Operations Manager jobs in Noida Sector 62, Noida, Uttar Pradesh

Accounts Manager jobs in Mohali, Punjab

Training Manager jobs in Tamil Nadu

Hotel Manager jobs in Mumbai, Maharashtra

Travel Manager jobs in Kochi, Kerala

Training Manager jobs in Chennai, Tamil Nadu

Training Manager jobs in Kochi, Kerala

Food Production Manager jobs in Tamil Nadu

Training Manager jobs in Pune, Maharashtra

Guest Experience Manager

ACCOR -
Mumbai, Maharashtra

Apply Now

Job details

Permanent | Full-time
3 hours ago

Qualifications

Hospitality
Program design
Multilingual
Mentoring
Training & development
Guest services
Leadership
Communication skills
Time management
Hospitality management

Full job description

Job Description

We are seeking an enthusiastic and detail-oriented Guest Experience Manager to join our hospitality team in Mumbai, India. As the Guest Experience Manager, you will be the ambassador of exceptional service, dedicated to creating memorable and personalized moments for every guest throughout their journey—from reservation through departure. You will champion the art of luxury hospitality by ensuring that every interaction is genuine, anticipatory, and emotionally resonant. This role requires a visionary leader who can collaborate across departments to innovate guest experiences while maintaining the highest standards of excellence and authenticity.

Collaborate closely with cross-functional teams to design and implement innovative strategies that enhance the guest experience across the entire customer journey, including pre-arrival, during stay, and post-departure phases
Develop and execute comprehensive processes and service standards in partnership with the Accommodations Manager to ensure consistent, exceptional guest satisfaction aligned with organizational excellence standards
Establish proactive, personalized, and attentive contact with each guest beginning at reservation confirmation, setting the tone for their entire experience
Coach and mentor team members in the art of confirming guest preferences, anticipating expectations, and building authentic relationships before guest arrival
Ensure accurate, reliable, and seamless information sharing across all relevant departments to guarantee smooth and harmonious guest handling
Communicate regularly and inspiringly about hotel offerings, signature events, and unique experiences to guests through multiple channels
Actively contribute to enhancing the hotel's image and reputation both internally and externally through exceptional service delivery
Implement internal communication mechanisms that keep the team continuously informed about updates, priorities, and service excellence initiatives
Monitor guest needs and preferences throughout their stay with consistent attention and responsiveness to ensure complete satisfaction
Oversee the collection, analysis, and distribution of guest feedback, ensuring effective communication of insights to relevant departments for continuous improvement
Facilitate cross-departmental sharing sessions to promote ongoing quality enhancement and collaborative problem-solving
Ensure sensitive, urgent, or critical situations are promptly escalated and handled with efficiency and discretion
Develop team talent by identifying individual strengths, supporting skill advancement, and encouraging authentic expression that contributes to a high-performing and engaged team culture
Unite the team around a shared vision of excellence, fostering an environment of trust, accountability, and pride in organizational belonging
Create and maintain an exceptional atmosphere by embodying elevated standards of service, elegance, and meticulous attention to detail
Analyze guest data and metrics to identify trends, opportunities, and areas for service enhancement and operational efficiency

Qualifications

**Required Skills and Experience:**

Proficiency with Opera property management system and Sales & Catering software platforms
Proven experience in guest services, hospitality management, or a similar customer-focused role within a luxury or upscale environment
Exceptional interpersonal and communication skills with the ability to build genuine relationships with diverse guest populations
Strong adaptability to cultural diversity and the ability to manage fluctuating activity levels with resilience and flexibility
Demonstrated leadership and team coaching capabilities with experience mentoring and developing hospitality professionals
Excellent organizational and time management skills with the ability to prioritize multiple tasks and coordinate effectively across teams
Problem-solving and conflict resolution abilities with a calm, solution-oriented approach to guest concerns
Proficiency in analyzing guest feedback and operational data to drive continuous improvement initiatives
Attention to detail with a commitment to maintaining impeccable presentation and adherence to professional standards
Flexibility to work varied schedules, including evenings, weekends, and holidays as required by the hospitality industry
Ability to stand and walk throughout the work shift while maintaining professional composure and service excellence

**Preferred Qualifications:**

Hospitality management certification or formal training in luxury service delivery
Experience working in a five-star hotel or premium hospitality establishment
Knowledge of additional guest management systems or revenue management tools
Multilingual capabilities, particularly familiarity with languages spoken in the Mumbai region
Experience with guest loyalty programs and personalized service initiatives
Background in training and development program design for hospitality teams

Apply Now

Refine Your Search

guest experience manager jobs in india

Guest Experience Manager

Guest Experience Manager

Events & Promotions Manager

Event Manager

Operations manager (Hospitality or facility background)

General Manager

Guest Experience & Operations Manager

Manager - Guest Relations

Resort Manager

Guest Relation Manager

Operations Manager

Operations Manager

Guest House Manager

Duty Manager

Event Manager

Duty Manager

Operational Manager

Restaurant Manager

Training Manager (Hotel Experience)

Operation Manager

I want to receive the latest job alerts for guest experience manager in india

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected