gurgaon haryana quality auditor Jobs – 128 Open Jobs Today

P1 Analyst - Quality Customer Support
PayU —Gurugram, Haryana
- Microsoft Excel
- Customer service
- Master's degree
Audit of Quality Management System
Maruti Suzuki India Ltd —Gurugram, Haryana
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's degree
Associate Analyst - RMS Personal Independence -GMS
EY —Gurugram, Haryana
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Quality Management System Internal Audits
Maruti Suzuki India Ltd —Gurugram, Haryana
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's degree
Manager - Data Analytics
Genpact Enterprise Risk Consulting LLP —Gurugram, Haryana
- Full-time
- Azure
- English
- Finance
Quick apply
Senior Consultant, Data Analytics
Genpact Enterprise Risk Consulting LLP —Gurugram, Haryana
- Full-time
- Azure
- Oracle
- English
Quick apply
Asst Manager QHSE-Industrial Catering
Kaanta foods pvt ltd. —Manesar, Gurugram, Haryana
- ₹30,000 - ₹35,000 a month
- Full-time
- Hospitality
- Microsoft Office
- Bachelor's degree
Quick apply
7d
Senior - Internal Audit
KPMG —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
APAC Controllers, Finance Team, Associate
BlackRock Investments —Gurugram, Haryana
- Hybrid work
- Oracle
- ERP systems
- Data analysis skills
- Work from home
Quality Engineer
Stryker —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
- Health insurance
1d
Financial Analyst
Alight —Gurugram, Haryana
- Microsoft Outlook
- Microsoft Office
- Accounting
- Health insurance
- Work from home
3d
Quality Assurance Lead
roblox —Gurugram, Haryana
- Monday to Friday
- SQL
- Bachelor's degree
- Leadership
Analyst - Internal Audit
KPMG —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Chartered Accountant (Audit to Investment Banking/IPO)
Corporate Professionals —New Delhi District, Delhi
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Paid time off
Quick apply
QMS/MR
Kirat Plastics Pvt. Ltd —Sohna, Gurugram, Haryana
- ₹30,000 - ₹50,000 a month
- Analysis skills
- Bachelor's degree
- In-person
Quick apply
QA Pharmacovigilance Executive
Sun Pharmaceutical Industries Ltd —Gurugram, Haryana
- English
- Master's degree
Assistant Vice President - MENAT Region
HSBC Global Services Limited —Gurugram, Haryana
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's degree
13d
Delivery Lead Manager
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Access
- Computer Science
- Master's degree
Tax Analyst
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Office
- Finance
- Master's degree
Head - Technology
MSM Unify —Gurugram, Haryana
- Full-time
- DevOps
- Engineering
- English

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P1 Analyst - Quality Customer Support

PayU -
Gurugram, Haryana

Apply Now

Job details

Qualifications

Microsoft Excel
Customer service
Process improvement
Master's degree
Quality assurance
Bachelor's degree
Quality control
Agile

Full job description

About the Team:
Our dedicated Care team is the heartbeat of customer success, providing 24/7 support and expert guidance to ensure seamless payment experiences for businesses and their customers. We turn challenges into solutions with empathy and expertise, making every interaction count while safeguarding trust in the PayU ecosystem.

About the Role:
The Quality Auditor in Customer Service is responsible for evaluating the performance of customer service representatives to ensure adherence to company standards, policies, and procedures. This role involves monitoring and reviewing interactions between customers and service agents, providing feedback, and working closely with the team to improve overall service quality and customer satisfaction.

Responsibilities:
Monitoring & Evaluation

Conduct regular audits of customer interactions, including phone calls, emails, live chats, and other communication channels. - Assess the quality of service provided by customer service representatives against established benchmarks and criteria.
Ensure compliance with company policies, procedures, and regulatory requirements.

Feedback & Coaching

Provide detailed and constructive feedback to customer service representatives based on audit findings.
Collaborate with team leaders and supervisors to develop personalized coaching plans aimed at improving agent performance.
Facilitate training sessions or workshops as needed to address common areas of improvement.

Reporting & Documentation

Document audit results and maintain accurate records of evaluations, including scores, feedback, and action plans.
Generate regular reports on audit findings, trends, and overall service quality for management review.
Identify patterns and recurring issues, and recommend changes to policies or procedures where necessary.

Process Improvement & Initiatives

Participate in the continuous improvement of quality assurance processes and standards.
Provide insights and recommendations for enhancing customer service practices based on audit results.
Work with management to develop and implement quality assurance programs and metrics.

Compliance & Standards

Ensure that all customer interactions meet the required quality standards and comply with relevant legal and regulatory requirements.
Stay updated on industry best practices and incorporate them into the quality audit process.

Collaboration & Communication

Collaborate with other departments, such as training, operations, and HR, to ensure a cohesive approach to service quality.
Serve as a point of contact for quality-related inquiries and issues.
Communicate audit results and action plans effectively across the organization.

Requirements:
Multiple process review and gap identification
Corrective action and process improvement
Automation/ simplification of process steps to reduce manual intervention and improve turn-around time
Reports automation
Monitor & evaluate agents based on policy / process notes
NPS / MSAT – Closing loop on customer’s feedback.
RCAs of complaints
Drive projects with product team
Strong working knowledge of Excel
Familiarity with Pareto analysis and other QC tools
Experience in QC customer service / Process improvement / reporting

Preferred

Sigma Certification (Green/Black belt)
Experience in Fintech / other customer service industry

Qualifications

Bachelor / Master’s degree from reputed college

What we offer?

A positive, get-things-done workplace
A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this).
An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale.
Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity).

About us:
PayU, India's leading diversified fintech platform with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital financial services needs of customers (merchants, banks, and consumers).

PayU provides payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 4.5 lakhs+ businesses, including India’s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 100+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay-later, QR, UPI, Wallets, and more. It’s a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy-to-implement integrations across card-based EMIs, pay-later options and new-age cardless EMIs. PayU offers e-commerce brands best-in-industry success rates while ensuring a seamless checkout experience. PayU’s through its PayTech division, Wibmo provides market leading authentication and risk TSP services to leading banks in India and 30+ countries and through its NBFC, PayU Finance, it empowers 3.5 lakh+ merchants and 6 million consumers offering innovative and flexible credit solutions. Please visit: www.payu.in for more information.

Our Commitment to Building A Diverse and Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities. Do we need to hire for this replacement

Apply Now

Refine Your Search

quality auditor jobs in gurgaon haryana

P1 Analyst - Quality Customer Support

Audit of Quality Management System

Associate Analyst - RMS Personal Independence -GMS

Quality Management System Internal Audits

Manager - Data Analytics

Senior Consultant, Data Analytics

Asst Manager QHSE-Industrial Catering

Senior - Internal Audit

APAC Controllers, Finance Team, Associate

Quality Engineer

Financial Analyst

Quality Assurance Lead

Analyst - Internal Audit

Chartered Accountant (Audit to Investment Banking/IPO)

QMS/MR

QA Pharmacovigilance Executive

Assistant Vice President - MENAT Region

Delivery Lead Manager

Tax Analyst

Head - Technology

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